State Street Assisted Living

Unfortunately we did not have a good experience with them. It's all about the money for them. No compassion whatsoever for their residents or the family. We felt the management was very money driven. The "sales" person would tell us one thing, but it reality it was very different. I do know 2 other people who lived there and they and their families seem to be happy with it. This was just our experience.

We like the facility and the communication has been great. Staff are very helpful. They are so patient with the residents especially while they settle in during the transition process. I would recommend State Street to others and already have. We have been very happy with the experience.

They, State Street, have been outstanding. My mother is very happy there. They worked tirelessly to get mom a room...even a temp room while her permanent room was being painted. They have all been friendly and helpful. My mom did not want to go to assisted living but has totally changed her mind and is enjoying the freedom it has given her.

Hello, my husband and I met with [name removed], so friendly, bright and bubbly, also very informative. We weren’t able to do a walk through, but we did do a virtual tour with her and I did like what I saw. I would like to re-submit my review because it showed up as 2 stars and that was clearly an error. I give State Street Assisted Living 5 stars. [name removed] is great.

I would recommend this community to friends. I think for the general industry they do a pretty good job. The food is pretty good. The food has gone down due to COVID, and they are feeding the residents in their rooms. The community is doing the best they can. I think they are doing an excellent with COVID.

wonderful place, everyone went out of their way to make us feel at home.

Extremely disorganized Medication management is a nightmare. Assistance in daily care (dressing,bathing) does not usually happen despite repeated requests. Concerns/questions from family members are often not addressed. Resident’s don’t appear happy. Several promises made by sales staff we later found out were not true. Recommend not sending your loved one(s) there!

Looks nice on the outside, but poor management. Staffing issues. Make sure your read the complaints filed with Health and Social Services before placing a loved one in this facility. Watch unannounced how medication is dispensed and the length of time residents stand in line for their medication. Many residents with memory issues roaming the halls not knowing where to go. Consumer beware. Poor return of care for the money paid.

Enjoyed the tour and talking with [Removed]. Did not know the facility was in Dover. Very nice place. Everyone seemed very friendly.

This community seems to have a lot to offer. They have a lot of clubs for the residents to enjoy. The staff I met were friendly. This community looked nice and clean. The cost of this community was just a little out of our budget.

It was a rough transition for me with my move to this community, but now things have gotten better. This is a nice community with kind people. Everyone has been very welcoming, and helpful. They have a good staff, and they do a great job with the cleanliness around the community. I enjoy the meals, and they offer good activities. It is still an adjustment process, but overall I'am pleased with my move to this community.

Overall I am pleased with how things are going for my mother at this community. The staff have had some issues with communication but have been working with me to get all issues solved and answer any questions I have for them. The meals are what really impress me at this place, they are excellent with lots of variety and taste. I would defiantly recommend it to anyone interested.

My husband is doing well here at this community. So far it has been a pretty decent experience. The community looks nice, they do a good job with keeping everything well maintained. The staff is good, they are taking good care of him. There are activities available for him when he is ready to participate. He is very pleased with the food, the meals are good. I know he is in good hands, and I would recommend this community.

This is a nice community. We found it to be very clean and well taken care of. The meals seemed to be very appealing. I would recommend families for good care here.

I think that the staff was very good. My loved one has memory issues, so they tried to get her to meals and introduce her to everyone and they made sure she took her medicine, so everything turned out very well.

Over all I am thrilled with State Street, I am thrilled for my aunt, it has been a very positive experience. I feel that she is very safe and well cared for. Having more fresh fruit, and vegetables would be nice, other than that we don't have any complaints about the food. I felt like they were a little unprepared for her arrival, I think she got a little lost in the shuffle. It took a little while to get her services set up, like a shower schedule and those things. Responsiveness could have been a little better.

This place was totally oversold. They had a $2,500 move-in fee they didn't mention at all until we were signing the paperwork, on top of what we were already paying. The meals are horrendous, they're the size of appetizers. They're also extremely understaffed, it seems like they have about 1 person for every 20 residents. They're also extremely expensive for the poor service that they provide.

Mom just recently settled in at State Street Assisted Living in Dover, DE. What a wonderful experience the whole process has been. At first I was worried about approaching her with this option, but after an open talk we both agreed this will be great. She was welcomed with open arms and made to feel like she was part of the family. she is sharing a suit with a companion but still has a private bedroom. there is so much for her to do and stay active and somewhat independent without relying on me all the time. I think this is the happiest I've seen mom in a long time. If you're struggling with what to do, don't hesitate to make this decision, it will be the best thing you can do for mom and your self!