Spring Mill Senior Living

What we really liked about Spring Mill is the overall look of the place - it is very nice right when you walk in, the lobby is beautiful there is a big fireplace and a very outdoor space that is very nice looking. The dining hall in the main part of the community was very nice, there is a little community gathering room for the residents. The security was really good for when you wanted to come and go. Just like everyone else they were experiencing staffing issues so something like the cleanliness/house keeping, the meals and laundry was lacking in consistency. Also sometimes on the memory care side where our loved one was, we would ask them for different meal options since the food was not very diverse and it would not always happen.

This was a better experience than other communities that my loved one had been at. The staff and the nurses were great at caring for my loved one. They seemed a little short of Aides. The communication with the staff was great and they were responsive to my questions or concerns about my loved one.

The Spring Mill Senior Living community is very clean and based on our experience so far we would recommend it to other families. The reason we gave this community some 4's overall is the recently restructured pricing and the different levels of care per month so now the charges are doubling and we are just trying to figure out why and what all that entails.

This community could really work in improving the overall leadership and internal communication.

The earlier poster nailed it. You'll have a mixed bag at Spring Mill. Food and activities are rated good by my relative. most aides and staff are efficient but others are abrupt and seem annoyed if he asks for help. He seems hesitant to ask and feels like he's a bother, and that's not right for the price he pays. Understaffing is a problem---good luck on a weekend when the staff are bare bones--you're going to wait a long time if you need help or need your meds. Executive leadership is very good but in contrast, very poor leadership on the nursing side. There's a lack of care, compassion, and simple kindness, and a coldness that would lend itself better to a job handling data rather than interacting with the vulnerable elderly. This attitude trickles down to some aides. I can relate to the other poster who had to work around the head nurse to get a problem solved. The agency aides are more helpful in general, and more experienced. People working the front desk are very nice.

I recommend this community for your loved one. It is a great place for them to be. They have activities to go out on the bus shopping and to trips and more for the residents to do. The staff are good I do not have much contact with them but from my other loved ones things are being handled.

I think it's wonderful place. They've been very attentive to my loved one's needs. When I was touring, they went way out of their way to show me around, including one of the administrators walking around with a leg injury with a camera. They've been very accommodating in scheduling meetings with any staff we've needed to talk with, and they've had roundtables with our family. Any concerns we've had, they have addressed and corrected them. They're just very accommodating, friendly, and professional. With all this Covid stuff and staffing issues, there has been some turnover and a learning curve with people coming in and out. But overall they're still providing good care, and they go out of their way to help my loved one. They just changed chefs, and whereas the food was good before, it is now excellent. It looks like they have lots of activities if you choose to participate. We got in on a pretty significant discount that will stick with him through his entire stay, so it's a good value. He raves about their recommended hospice provider, which is Holistic Care Hospice. He loves their staff, and they're very attentive. If you call them, they'll return your call within a couple of hours, or by the next day at the latest.

The executive director was really good. I do think there are some really gold star employees there who are passionate about what they do. At the tail end of my loved one's time there, there was a director of nursing who was absolutely terrible, and my family and I had to work around that with the director. But she was understanding and worked with us. I know that there were some true angels there, but I know they were going through a lot of transition. So I would make sure to ask questions to see if they've made it through that transition and have had consistency of staff. I'm not sure what exactly was going on, if it was new management, or something else. Overall, there were some really, really great people, and a couple who were not good at all. I don't know how their transition through Covid has been, since my loved one hasn't been in the community for a little while. We were there for a respite stay. But while we were there, they had some limited activities and were making the effort to have outdoor activities during the warmer weather. I saw that sometimes they were having music/entertainment outside.

I would tell my friends to find someplace else. The community wasn't communicative, they had a huge shake-up of the employees. Since it was during COVID there wasn't a way to quickly get the information from them about my loved one. They had had a bunch of regulations during the time my loved one was there, that wasn't helping my loved one. The new Exec director has been helpful and starting to change somethings on how things are done.

We love Spring Mill community, the staff members are very good to my mom. It is a little more pricier then some of the other places we looked at, but you get what you pay for. My mother in law went to this community for rehab after her surgery, and we did feel like she was rushed out of there. When we went to pick her up, she was already moved out of her room and sitting in the lobby waiting for us. The staff members did keep my mom pretty busy with activities. They would bring in entertainment groups to play the piano, they had movie nights, bingo, cooking classes, as well as exercise classes My mother loved the food they served, however my mother in law was diabetic, and for the residents who are diabetic there was not a separate menu for them.

My mother got sick and she passed in June. My mom was always so great. She was 97 and I was a nervous wreck when I placed her there , and eventually it was perfect from the first week on. The woman, [name removed], who ran the memory care unit was wonderful. They even had virtual visits during COVID. I ordered her a TV and the staff placed it in her room. I felt they really did a good job with providing company with staff, since we weren't allowed in. The staff was very loving.

They certainly aim to please here! [Name removed] was very nice. She answered all our questions & was very competent. The place is full of color & spaciously laid out. Lots of common areas, but no gym. However, lots of inside space to walk & a mile long path around the property. It's also a benefit that there is a rehab facility as well as memory care. The residents seemed content & active. Feel comfortable here.

We took a tour here, and the people seemed caring and nice. The directors were great, and the services were very nice as well. I really liked that they had their own in-house rehab and physical therapy facility. However, the prices were outrageous, and the place was huge. I worried that my loved one might get lost there.

I am so pleased with the care that the staff here are giving my mother. She can be difficult at times but they stick with it and make sure that she stays busy, that she does her therapy and that she does not just sit in her room. They are working with us hand in hand as my mother's needs are changing and we now are looking into placing her in the memory care. Their knowledge and their recommendations have been a great help, I have toured the memory care here twice and learned a lot. I would definitely recommend this community.

The people we met at this community were friendly. The community seemed to be well maintained. They offer transportation and seem to offer some nice amenities. This community was a little more expensive than what we were looking for.

We toured this community for the care for my mom. We did like the staff that was nice and helpful to answer the questions we had. We wanted .alot activities that would be offered. We would have been happy with the care from the excellent staff with the nice environment.

The staff, overall, seem to be a good team. They are flexible and willing to work with my loved one, but they don't give her as much attention as I would have liked her to have. Another concern I have is that, while the medical practices are great, they do not pay attention to dental hygiene, so my loved one does not get to brush her teeth too often. I also feel that they are a bit overpriced, for what they offer. All in all, it is a fine place.

We had an official visit, and it seemed very nice. Location convenience was the only concern.