Spring Haven Retirement

I would not put a dog here. This community was no comparison to the other facilities I went to. The tour did not meet the criteria, and it just seemed run down and with a smell. The price was the same as other facilities also.

We did a virtual tour with this community and it was very nice. The tour was good and the staff was very friendly and helpful. They answered all of our questions and gave us lots of information to consider.

The food stinks, and it is awful. The residents had a meeting with the chef, and I think it is getting better. It is so bad, I've been thinking about leaving the community. I had to pay for my meals at the community, and then having to get groceries, because it is so horrible. The staff are a problem with the wait staff. They just plop the plate down in front of you. They will serve food the resident didn't order, because they are out of the food the resident ordered. There are residents who are rude to the wait staff as well. I dislike hearing people be rude to the wait staff. There is not enough housekeeping or wait staff from what I understand. The tables that need wiped down, and wiped down are pushed onto the floor, and some tables are left dirty. The community is lying about the delicious food in marketing materials.

It is a great place to put your loved one for the end of their life. Your loved one will meet others quickly. It is a great community. The staff are very good and accommodating. Your requests are handled quickly within a day or two. They have movie night, cards, bingo, travel van for meals, and more activities for the residents to choose from.

Our tour was a bit rushed and started directly with pricing. Many lost-looking residents in the hallways and lobby. The buildings struck me as dated but they are about to be renovated. The dining room is large with spectacular views. The rooms were fine, some with excellent view of lake.

This community was not well kept. People were smoking outside with the door propped open. I didn't like this community

Our loved one really enjoys the food at the community and they have maid service come once a week. We would recommend this community and for those to go look at it.

We had some issues here and ended up moving our loved one out. One of the staff member lied to us about giving her a bath and they could not seem to control their covid infections. They opened it up for families to come visit and as I was going to see her she called and said they cancelled visitations and no one had told me that. My mother has had mini strokes and we thought she was having one and I called down to ask someone to go check on her and they sent me to voicemail. 2 hours later I still had no response. Communication was not very good in general, they seemed disorganized. Overall, due to our experience we would not recommend them.

We chose Spring Haven Retirement because of the convenient location and the management staff, they have a great executive director. It is nice because they have 3 levels of care here, they have independent living, assisted, and memory care, so you are able to transition your loved ones if needed. The room sizes here seem to be fairly nice and comfortable. Overall, I would recommend them to others looking.

I would definitely recommend this community, They do have a smoking area outside and it's a really nice area. The room sizes are really good, the food was very good and they had a good variety. The staff really cared and was am zinging.

Spring Haven Retirement is really nice up front until you are there and then the communication is not good. It was priced high considering the lack of renovations. The carpet is very dirty and the food is not balanced meals. They did not switch up the activities here. You can tell maintenance has not been done on the building.

The director of nursing's daughter was dispensing pills to patients and my uncle believes she stole some money from him and other residents. The cleaning person could not keep up with the roaches in the kitchen. My uncle was in independent living they did not provide much care. If my uncle fell all they would do is call an ambulance but not help in any other way. The food was always cold. A lot of times they did not have enough food for all the residents.For a short time he needed meals brought to his room the food was minimal at best.

Be ready to spend your money. The food is adequate but kind of fattening. The room sizes is adequate. The outdoor space was awesome, the landscaping was good. They have a lake and a lot of space to walk you dog.

I am too claustrophobic for retirement living. They are money hungry, all about the money not the residents. Rooms were too small. Staff was good. They have places outdoors where you can take your dogs off their leash.

Everything is fine except for the food. The food is terrible. Room sizes and outdoor space are good. The layout of the community is good. I really like everything about Spring Haven Retirement except for the food.

The room sizes are good. The facilities were good. The value was good. The layout of the community was okay. there was a lot of walking between the elevators which was a challenge for my mom. They had an issue with cock roaches.

They are very helpful and went out of their way to help the residents. My friend is happy there. The rooms are smaller but enough space. They are updating the hallways. They have a pool and an area to sit out front. They could use more outdoor sitting area.

It is the best cost value for all the communities that I have seen in the area. They have plenty of activities for the residents. The food is really good, restaurant style dining an you get your choice of three entrees. They have a pool and a hot tub. They have a lot of space for outdoor activities.They have a dock on the lake where you can sit or fish. They take the residents on trips weekly. They are taking good care the residents with regarding Covid -19.

They have a good staff. They are an age in place community. They offer Independent Living, Assisted Living and Memory care, so you loved one can stay at the same place. The food is good. They offer good housekeeping and laundry as well as cable. I am glad I found Spring Haven for my cousin.

My brother was only there for one day. They did not get his medications right for one thing. He fell and no one came to help him for about an hour or more. He had a broken bone in his neck and back. He went to the hospital and never went back to Spring Haven. We tried to tell the staff when he moved in that he needed more care then was available.