Spring Creek by Bonaventure

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20 Reviews

• (11)

  A Place For Mom

• (9)

  SeniorAdvisor.com

Given the COVID restrictions they are doing the best they can with the activities. What stood out to us most was the friendliness of the staff members. On the independent side the rooms are functional and better than adequate.

I had my mom stay a Spring Creek for a month and a half for respite care. The minute she walked into the facility she was hooked. She loved the cleanliness and size of the building. They had an exercise room as well as a big game room. Everyday we would exercise, play pool, shuffle board and bean bag baseball. Everyone was so very nice to her and she really loved that.

Not good. After receiving what was probably a false narrative about another interested party in a room we were interested in we started paying a month early and paid the community fee ensure we had a place to care for her. After their nurse made their care level review they assured me that they could take care of her. She was there for a very short time. We had to move her out after only a week or two after she fell and broke her arm as they took an hour sometimes to respond for help. They also then said their transport bus could not get her to her doctors appointments after we had specifically discussed where he was before signing. After further battles with them the receptionist finally drove her. The nurse there continuously pressed her to get her kids to drive her to the doctor and why can’t we do more for her. We pay them to do this we we work or not able to help her. They pressed me to sign and pay before they could do the care level evaluation. I was promised that if they could not care for her they would refund the money. After giving them money the nurse of course said she would be fine with them. When she was sick at the time of her arrival there and she could go down to get food. They would forget to bring her food or we very late and would bring her very bad food. They lied about their response times and when I asked for documentation in response time I was not called back as promised. It was then we decided she would not go back there after leaving the hospital In summary my mother left there with a broken arm and without $7k for being there less than 2 weeks. They do not have enough staff to give the care contracted. Also after leaving the hospital for broken arm the place was locked down with flu epidemic. So another reason we had to keep her in long term care at a Medicare recovery house and not put her back.