Spring Creek by Bonaventure

Things are getting better. My loved one is getting meds on a regular basis. The doctor is pleased with the improvement. I would like them to keep up with daily care and housekeepings. The friendliness depends on the person. Based off feedback from other friends/family members, the people who provide my loveds one, meds were very nice. My loved one goes to the dining area on a reg basis. They have activities, and a list of what's going on.

This has been a good experience for my loved one and family. The caregivers are very good. The value for the money was the most reasonable for meals and care; however, there are add-ons by the community. This is very clean community and always smell good. The meals are good as well. There are three meals a day served to the residents. Lunch is the biggest meal of the day and is usually a hot meal. Then dinner is a smaller hot meal. There are sometimes sandwiches or chicken pot pie served. The community always provides dessert with dinner as well.

They are very supportive and understanding. They know their niche/business. For what my loved one needs, they are there for her. Public spaces are clean, although the back stairwells could use some attention. The food itself is fine. I just wish they would make accommodating preferences easier for people who are less good at articulating their needs. But I realize that's a two-fold issue, and we're working on it on our end. There are lots of activities and things to do. It's very expensive, but there's lots there. And I would recommend them to other families.

This facility is better than some of the others we toured seemed to be, but I'm still not sure I would recommend them. The food is pretty bland and they use a lot of sugar. The variety of food that we were promised just isn't there. Staff turnover rate is pretty high and the staff is not always reliable. We feel over sold and we're actually moving our loved one out of there. I will say, they were accommodating on short notice, which we appreciate. We needed a place fairly quickly and they helped make that possible. But we do feel oversold, especially on the attentiveness of the staff. My loved one doesn't always know how to advocate for himself, which makes it harder. The facility is pretty clean and they have a welcoming atmosphere. They do excel in that. Communication with the family has been good. I would recommend talking to other residents and staff and not just the tour guide, I feel like that definitely would have been helpful for us.

It depends on your condition and needs. They don't seem to cater to any dietary restrictions. I really went in looking to stay there long-term, but I found a place that's so much better and so much cheaper. At Spring Creek, they did have a nice choice of apartments, and I got one with the storage I needed. They were clean and kept up, which was important to me. I was there for the apartment and the activities, and those were both good. Although I wish they had a swimming pool!

I think this is a great place to be. My loved one was in assisted living and they did everything they could to help and provide as much service as they could to him however, this facility just did not work for his needs. all the services that my loved one needed. They would always answer my questions and were there for me to train me with any help I needed.

The family was in and out to see our loved one in the community. They even allowed us to bring the dog in to see our loved one. Once the doctor classified our loved one as hospice we were able to see our loved one in person. The staff was accommodating for the family and our loved one. The staff were very nice to work with. Todd deserves the highest marks possible. He was wonderful to work with. They kept the residents up-to-date with any changes via notes on their doors.

Given the COVID restrictions they are doing the best they can with the activities. What stood out to us most was the friendliness of the staff members. On the independent side the rooms are functional and better than adequate.

I had my mom stay a Spring Creek for a month and a half for respite care. The minute she walked into the facility she was hooked. She loved the cleanliness and size of the building. They had an exercise room as well as a big game room. Everyday we would exercise, play pool, shuffle board and bean bag baseball. Everyone was so very nice to her and she really loved that.

Not good. After receiving what was probably a false narrative about another interested party in a room we were interested in we started paying a month early and paid the community fee ensure we had a place to care for her. After their nurse made their care level review they assured me that they could take care of her. She was there for a very short time. We had to move her out after only a week or two after she fell and broke her arm as they took an hour sometimes to respond for help. They also then said their transport bus could not get her to her doctors appointments after we had specifically discussed where he was before signing. After further battles with them the receptionist finally drove her. The nurse there continuously pressed her to get her kids to drive her to the doctor and why can’t we do more for her. We pay them to do this we we work or not able to help her. They pressed me to sign and pay before they could do the care level evaluation. I was promised that if they could not care for her they would refund the money. After giving them money the nurse of course said she would be fine with them. When she was sick at the time of her arrival there and she could go down to get food. They would forget to bring her food or we very late and would bring her very bad food. They lied about their response times and when I asked for documentation in response time I was not called back as promised. It was then we decided she would not go back there after leaving the hospital In summary my mother left there with a broken arm and without $7k for being there less than 2 weeks. They do not have enough staff to give the care contracted. Also after leaving the hospital for broken arm the place was locked down with flu epidemic. So another reason we had to keep her in long term care at a Medicare recovery house and not put her back.

Both my folks moved into Spring Creek, Bellingham. The business staff was very professional and helpful through a very difficult transition for our family. They helped move it along quickly and gently. Everything about the facility is top notch, from cleanliness to attentiveness; and meals to activities. All concerned were very pleased with Spring Creek! Thank you! A Place for Mom helped us to find this place. Thank you to [name removed]!

I was very impressed with the whole facility during the tour and meeting administrative staff. Four stars only because my father didn't have a chance to live there.

The staff is very friendly. The facility is clean.

A very nice facility and fair design apt. Best bath area seen. Expense concerns with respect to needs assessment levels & need clarification. Good safety attention/ease of use. Parking could be difficult. Medicaid not available. Good menus & varied activities communicated well. High entry fee. Amenities good variety. Revisit.

The move is going very good. She absolutely loves being here. The staff are doing a fabulous job taking good care of her. They exceed our expectations. My mom is getting involved around the community. This community was in the closest location to us.

My husband was only at this community for a short stay while I went out of town and everything went really well for him. The staff where very attentive to his needs and made sure to accommodate his needs to the best of there ability. He had no complaints about the meals they served and enjoyed the activities they had throughout the day. I would defiantly recommend it to anyone.

Our experience with Spring Creek was short but the staff and executives were helpful and friendly .I thought the facilities were very nice and we liked her apartment.

We moved our parents into Spring Creek about a month ago. Their 2 bedroom apartment is very nice. Always have neat activities taking place. Very clean on folks say the food is good. Highly recommend

We moved mom into Spring Creek a little over a week ago. After agonizing over this difficult decision, we are pleased to see that for the most part she has settled well. It is not easy taking mom out of the home she lived in for many years. The staff have been very helpful in making her feel welcomed and comfortable. She loves the food and says "everyone is really nice". Overall we are quite pleased with the transition Having helpful, friendly staff has really helped her and us. They have been quick to answer our questions and take care of any issues which helps put our mind at ease.