Sonata Boynton Beach

Based on the experience we have had so far we can say on the categories that received a rating below 4 - those are the areas they could improve on - so the overall experience, care services and value for cost.

The quality of care was good although I had to intervene when the staff did not respond to her needs. If I had one issue it was the constant change over of the senior staff. I would establish a relationship with them and then the would leave. In the one year we had 3-4 health directors and 3 facility managers. My comments about the staff we just my frustration because I was trying to manage my step mother's care from a distance and I never knew the person I was talking to. The nursing staff was excellent.

Areas they could improve on - our experience started off very well, our loved one was there for less then 5 months and then he had came down with covid and passed. During that time the communication could have been much better and could of prevented some things from happening.

I live in Massachusetts so I was mostly long distance. I was my brothers only relative. He was in memory care. I also hired a private care giver for five hours a day. I was in south Florida for a month this winter and found Sonata to be welcoming. The place is Relatively small which is good. The director [name removed] is terrific.

I have already recommended Sonata Boynton Beach to others. The facility got a new Executive Director in August 2022, and he has been working to make positive improvements.

The local team of staff was great. This was a great size for our loved one. Eventually the corporate office took over and decided they couldn't care for our loved one.

It was clean. They were pretty friendly. They were deceptive about the costs, and they added in additional charges. They were not trasparent in the beginning with the costs. They could improve on their services. My loved one was not able to communicate, and they did not properly provide the level of care that was needed. I would never use this facility again.

They had different buidlings. They had nurses on board, and offered 24 hour care. It was more so an assisted living facility.

I would definitely recommend Sonata to others. My loved one was in memory care so I can't comment on other buildings. Staff was friendly, accommodating. I had commented on the food not being very appealing or nutritious. It had improved but needed more work. Remark applied to dinner only. That's what I saw. Management was very helpful & caring. No activity after dinner other than TV. Some activity for residents during daytime, however I realize it was memory care. Shortage of staff at times. Made things difficult, & I know it's a problem all over. Place could use an updated look. Nevertheless, I would still would recommend it for the attention that my loved one received.

Sonata is excellent. My family member loves it there. It worked out well getting her moved in, and they were very helpful. They keep me informed, especially since I live out of the area. If anything significant happens, they let me know. They've done a very good job. It's a clean place. There has been a change in management since she moved in, but so far we haven't seen a big difference. I like that the building has big, open hallways. It's a very wide open and friendly atmosphere. The servers at mealtimes know the residents. They have an in-house doctor that comes around and takes care of them. It's a good support system in place for the residents. I think it's priced fairly for what you get. And they even reduced her service level (and subsequently the price) once they realized she didn't need as much help as they originally thought, which impressed me.

The best part of Sonata Boynton Beach, which our loved one tells us every time, is the décor. It is always so well appointed and has beautiful surroundings. We were looking for a smaller scaled community, and everything is just right outside our loved ones room. The gathering area is just a couple steps away and the dining hall is very close by. We would recommend this community to others based on our experience so far.

If the individual needs specific care and more assistance than normal, it's not the place for them. The administrative staff and care staff were terrible, although there were some people there trying to do the best they could. The food was acceptable. But overall it looks better than it really is.

I love the building. It's very open and sunny. I think it's better for people that have all their mental faculties, like if they were to request someone to come help them, it works well. My loved one has dementia, so we're in there often to monitor things, and I don't believe they're in there very often to check on her. So we're working through those things. They've not been responsive to our concern like I would expect. One thing I really like is when my loved one has lost her dentures or hearing aids, they've been super receptive in looking for them and taking responsibility had they not been found. But as far as overall responsiveness and making sure she's getting bathed, we're still working on that. But I feel like my loved one is happy overall, which is the most important thing.

We have been happy and very pleased so far. The people and staff members there have been awesome. The feedback we get from our loved one is that he is sometimes happy with the food, other times not a big fan. However, and we aren't sure if this is their policy or not, but if he is busy or asleep and misses the meal time, he can always count on a nurse bringing him his meal. It makes him feel extra special and appreciated.

This community was very nice and they had lots of activities going on. This would be great for an independent loved one it just did not fit our needs.

The process of getting in the staff were incredibly helpful. The communication wasn't what I had expected after my loved one was in the community. I had to get an aide in addition to the memory care cost due to person issues with my loved one. They were helpful setting up on the room. Once the resident is in the community, I think they need to have more staff available to talk to you about your loved one.

It is quaint, and not an institutionalized community. It feels like my loved one is living in a small neighborhood. There are only 20-25 people in each building. The staff are very good to work with. They are responsive to questions over my loved one.

Ratings answered above

The amount of residence is key, if you have too many you don't get enough attention. I like the size of this community and the ratio between aids to residence means they get more attention overall. I would recommend this community to others.

The director that runs the community is absolutely phenomenal and she is also a nurse, which I like. Overall, the staff are fabulous, friendly, cooperative, and go over and above for the residents and their families. They keep my mother's apartment exceptionally clean and sterilized. They even clean her walker everyday. When the chef is cooking, the food is excellent, but when he isn't there, it is not consistent. My only suggestion for improvement would be regarding activities. I would like to see more creative activities rather than the typical bingo and exercise. This community really is a family including the residents and the staff.