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Senior Helpers - St. Louis, MO

12300 Old Tesson Rd Suite #200-A, Saint Louis, MO 63128

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Loved One - Loved one of resident/client
5.0
Our current caregiver is very good, but we had one that was less than acceptable.

Our current caregiver is very good, but we had one that was less than acceptable. The agency has been quick to address any issues, and as soon as we let them know that caregiver wasn't working out they sent out a new one. We have a consistent caregiver, we get the same person every week. The value seems fairly reasonable. The caregiver we have now is very knowledgeable, she is always looking for things to do and is a great worker. Cleanliness and activities do not apply as this is homecare.... Read more

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Senior Living Options Offered

Home Care
Home Care
Home care relies on trained aides to provide companionship and non-medical care for seniors living at home.

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Amenities at Senior Helpers - St. Louis, MO


Reviews for Senior Helpers - St. Louis, MO

3.5

(6 reviews)

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Cleanliness

2.7

Care services

2.7

Staff

No data collected

Meals & dining

No data collected

Activities

2.7

Value for cost

2.7

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1-6 of 6 reviews
1.5
May 23, 2017
Disgusted - Toured community
Verified Review
Long way to go as a caregiver company

Our parents have had to use their services for about 3 years now. Initially, prompt, courteous good to our parents. Not long after the first impression everything changed. Very young caregivers with zero knowledge on transfer or even dealing with the elderly. Caregivers lost our mother's hearing aide and bottom denture plate. Caregivers sleeping during the day on shift, dropping our mother, [Removed] at our mother who, through no fault of her own at her advanced age, would mispronounce caregiver's name. Caregivers helping themselves to our parents food including eating an entire pie in the refrigerator, showering and using our parents bathrooms, inviting their non-caregiver friends into my parents apartment. Reprimands did not or there was no reprimand at all. We removed all valuables from their apartment because of caregivers allowing complete strangers in our parent's room; wedding rings came up missing and when we pressed those caregivers the ring magically appeared the following week. I was specifically told "well your parents have to roll with things", when this company would send over a complete new, untrained employee heighten our parents anxiety.


4.0
October 20, 2015
anonymous - Toured community

The assessment is this Friday. I am not sure, but I think Senior Helpers contacted me from a web request before you hooked us up with them. I just wanted you to know that. Thank you for your time. This is a great organization!


2.5
July 7, 2015
anonymous - Toured community
Night shifts sleep on the job. No back-up caregivers.

At first, Senior Helper caregivers were attentive to our mother. Some people were good and others were not. As time went on, many became lazy and did not perform the required very light housekeeping duties. The night shift aids from midnight to 9 a.m. were caught sleeping on the job on several occasions. Reprimands accomplished nothing. Day time help was usually better than night time help. Even though we were told that back up replacements were available if one of the aids became sick or had to leave for a family emergency, that was not the case. The aid showed up sick and cared for our mom, and we had to risk that whatever respiratory illness the aid had did not spread to our elderly parents.


5.0
April 2, 2014
Loved One - Loved one of resident/client
Verified Review
Our current caregiver is very good, but we had one that was less than acceptable.

Our current caregiver is very good, but we had one that was less than acceptable. The agency has been quick to address any issues, and as soon as we let them know that caregiver wasn't working out they sent out a new one. We have a consistent caregiver, we get the same person every week. The value seems fairly reasonable. The caregiver we have now is very knowledgeable, she is always looking for things to do and is a great worker. Cleanliness and activities do not apply as this is homecare.


4.0
December 26, 2012
A Place For Mom Customer - Toured community
Verified Review
Met with care giver today 6/20 have s...

Met with care giver today 6/20 have set up a schedule for her to come in 2x's week to start and we'll see. Mom seemed to like her a lot.


4.0
December 25, 2012
A Place For Mom Customer - Toured community
Verified Review
seems like a good company

seems like a good company


Frequently Asked Questions about Senior Helpers - St. Louis, MO

Senior Helpers - St. Louis, MO has received an average review rating of 3.5 based on 6 reviews. See all reviews.

Call (314) 722-4303 to reach a resident at Senior Helpers - St. Louis, MO.

To reach a resident at Senior Helpers - St. Louis, MO call: (314) 722-4303



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.