Senior Haven

Tour went well, went with another option for our loved one.

There is more people and more staff checking on our loved one, talking and visiting with her. There is constantly different things happening, and based on our experience we would recommend the Senior Haven to other families.

This community is doing the best that they can. There a lot of issues in this type of field right now. I checked a lot of places and some of them even went out of business due to staffing. I feel like they are doing the best that they can during this day and age. The tour was very good.

Family member was resident for short time. Services were not as described on admit. Limited coordination with outside services. Lack of trained staff for med management. Nursing staff not available when needed. No social activities for residents for entire length of stay.

Senior Haven is short staffed and has opened up many more rooms for availability. Care times are longer than they should be when clicking the call button to care for the residents, this is an issue overall. The food is pretty standard. My loved one is to be on a special diet and this isn't happening at the community.

The community and activities director is very accommodating to my loved one's requests. The value is good. I think Senior Haven provides high level care. There are patios available off of the resident's rooms. They even hung décor in my loved one's rooms.

We chose Senior Haven because they were close to family and also the staff were all just so friendly. The lady in charge at the time was so open and able to answer all questions that we had. After the tour it just seemed like it was going to be a great fit and it is. I would recommend them to others who are looking.

Senior Haven took care of Dad during his last fight with cancer. They kept him safe and met his pain management needs. The care team is amazing, we felt like family.

This place has really gone down hill in the last year after previous owners [name removed] and [name removed] sold. APS is always in for investigations. New owner only care about money and NOT qaulity of care. Turnover rate is horribly high, the facility is constantly running out of wipes, briefs AND GLOVES along with being extremely dirty only providing watered down soap and not following proper covid protocol. This facility has been thru multiple nurses and Administrators since they sold as well. Current Admin is allowing new staff to train new staff on caregiving and Med passes. Overall this place is an overpriced disaster! I would never consider placing a family member here, and if they were here I would move them out as soon as possible.

This facility has gone down hill over the last year. A close friend of ours has been staying here for years prior to the old owners selling. Once sold the staff has gotten alot worse and supplies have dwindled down to bare minimum sometimes going without even wipes for days at a time. There is lack of care and compassion and it is very dirty

Due to covid the meals were having to be delivered to their rooms. It is pretty expensive when it comes to the value but we would still recommend this community to others.

next to Elizabeth Leach Botanical Garden. looks small from outside. at busy intersection. parking in back. 40 beds. each hall has community showers. 1:10 nurse to resident ratio. Owner is RN. another LPN of staff. end of life. spend down ok 40% discount for shared room! but rooms are small. has private dinning room for guests. medicaid ok. arranges 30-day home health?

They are giving my Mother in law the care she needs. We have good communication with the staff. They encourage her to participate in the daily activities. She seems to like the food. They keep the community clean. I would recommend this community for people that need a little more attention than assisted living but do not need memory care.