3517 Lorna Road, Hoover, AL 35216
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
For a local A Place for Mom Advisor(877) 345-1716
Although we had an appointment they did not seem prepared for us. We walked in and there was no one there to greet us. We had to stick our head in an office and ask for someone. She then took us straight to a room without discussing anything. The hallway smelled of smoke and when we asked if it was a non-smoking facility she said yes, but that some of the residents who have lived there a long time still smoked inside even though they asked them not to. The bathroom did not have the safety features that other communities had such as seats or reinforced hand rails in the shower. When we asked about personal care, laundry, medicine management that are all included at other communities she told us they had a laundry room and outsourced the care to another company. She had to dig through a filing cabinet to find their information for us. Then instead of receiving a brochure or pamphlet to take with us, she jotted down an estimate of price on a scrap of paper. She also informed us that they charge an upfront non-refundable $4,000 fee on top of the monthly rate to cover anything that might come up. She told us they had barber shop and chapel but just pointed in the direction of them. We seemed like a bother to her and the tour was done in 10 minutes. We could not get out of there fast enough for her or for us.
Response from Rocky Ridge Retirement CommunityNovember 29, 2016
Hello, my name is Katie and I work for Holiday in the home office. I'd like to first sincerely thank you for joining us for a tour and reaching out afterward to share this very important feedback with us. The staff at Rocky Ridge take our reviews very seriously, and we appreciate anytime folks reach out to share their thoughts with us. Your experience sounds very far from the one we strive to create for our residents and their families, and for that I sincerely apologize. I'd like to thank you for sharing your comments with us - if you have anything else you'd like to share, we would love to hear it, and can be reached at [removed]. Thank you so much! - Katie
They must do better with the meals/food. Especially people with health issues. If you look at menus there are way to many carbs and fats for diabetic, too much soups that are thin and lacking substance, not enough fresh vegetables and fresh fruit ( too much canned), etc. If someone falls and dosen't have their neck button with them they could lay there for days. There need to be some kind of daily check. Also if you push your neck button no one from the office comes to check on you and wait with you until ambulance comes. Too many unknowns. Someone needs to answer the phone all the time. I called in middle of afternoon for a well check on my mother and the person who answers is in corporate office. I asked for a call back once they checked and NEVER got a call back. The place is clean and homey but much needs work.Reviewed on SeniorAdvisor.com
[Removed] provided me with very informative information. The facility was clean, residents very warm and gracious. Apartments were very clean and roomy. Community did not have many amenities, however overall I would give it a rating of fourReviewed on SeniorAdvisor.com
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.