Revere Court of Crystal Lake

Reviews

After the experience my father had being in a dementia care facility, we did not want to do that again. It was a horrible experience for him and for us. We knew we needed to find other alternatives. After looking around and not finding much different, we came across Autumn Leaves in Crystal Lake. We noticed that it looked more like our living room than a dementia care facility. After insisting my family see it we found that they had a room and were able to welcome her. Since then my impression has only improved. I have yet to see a staff member that isn't exhibiting a first class concern for every resident. My mom can be very stubborn and combative, and is not an easy person to care for. Everyone treats her like a Queen. I teach customer service, as a corporate trainer, I am not easy to impress. They have done a fantastic job finding the right staff personnel and and building, training and investing into them. Their level of excellence would be impressive in any arena but especially when compared to similar facilities. The community itself is safe and secure while making the residents feel comfortable and at home. They have put thoughtful planning, genuine care about the resident's environment, attention to detail, and consistent upkeep into making Autumn Leaves stand above the crowd. I have become a raving fan! It's quite a relief to find a place that exhibits first class care. Their concern for my mother and our entire family makes this all a little bit easier.

When we toured Autumn leaves we gave it the sniff test. Although the facility has been there more than five years, there were no unpleasant odors. We have seen staff quickly clean where cleaning is needed. As we toured we met staff members who greeted us and told us what their duties included. It soon became apparent that, as it is in many families, everyone does a bit of everything. The staff assisted us in preparing for my Mother's move from a warm weather climate to Autumn Leaves. I doubt that her move would have been so smooth without their assistance and expertise. They participated in the move as well as providing us with materials suggesting what toiletries she would need as well as what clothing she would need. Her room was decorated (paint, etc.) and ready for her to move in. My Mother arrived at Autumn Leaves the day before the Thanksgiving celebration. She enjoyed the 'family'-style preparations for the big day; she called my attention to the theme decorations which she saw. We both enjoyed the buffet dinner that evening - turkey, mashed potatoes, squash, salad, rolls, pumpkin and pecan pies. Outstanding Thanksgiving fare. She has been sleeping well, eating well, and participating in the various activities. I like that staff encourages her to participate, even if it is as a spectator. She is encouraged to remain up and about during the day. She has met many of the residents already. One day when we arrived, she was sitting in a comfortable arm chair, instead of her wheel chair, talking with several of the ladies. We didn't expect such a change so quickly but have been pleased to see it. Mother has been pleased with her interactions with the staff. They are quick to recognize her needs and respond to those needs quickly. The staff has been helpful to us by letting us know her needs. She lived in the warm weather climate over twenty-five years so our first job was to shop for warmer clothes. The staff lets us know when her toiletries and other personal items need to be replenished. Even after the contract was signed, and a week has passed, the staff remain friendly and caring. The staff has exceeded expectations in all areas of Mom's care. We are grateful for all they do to help Mom feel comfortable and at home in her new home.

My mother was brought to Autumn Leaves in August of 2014 after carbon monoxide poisoning accelerated her dementia. We have been very happy with the care she is receiving at Autumn Leaves from the top down. The administrators are very accessible and the caregivers are compassionate and treat my mom with dignity. An added plus is the food is great and always offered on visits with my mom.

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