Palmetto Landing

This facility was used for another loved one. I did not really see any changes from the past when we were there previously. They wanted my loved one to be tested weekly due to no vaccine and I did not see the need for this.

When you do your tour pay attention to the care of the residents are receiving and not the sales pitch. Ask questions so that you really understand what they offer. I would recommend this community if your loved one is more independent.

Our family had an in person tour and it was a good experience, the community was clean. However it just seemed more of an older crowd, and residents who needed more help then what we were looking for. The community itself was also older and more traditional.

We chose Palmetto Landing because it is close to where my sister and I lived. The room sizes here were small but adequate for what she needed. The food here was ok. We had to bring in special care services to this facility, they offer some and some they don't. I would recommend this community.

The food could of been a lot better. The rooms were fine. The care services were just okay, they claimed she needed more medication then what she actually need. They never knew where her medicine was, it was either "lost" or "couldn't find it." One thing that did stand out to us was the location, we liked the layout of the facility. The administrator we spoke to in the beginning was excellent,

I had a terrible experience with Palmetto Landing. My father was diabetic with early to moderate stage dementia. Upon move-in we reviewed this information on his monitoring needs with the director, the nurses, and the physician who would be seeing him here. I found out nearly 3 months later with an ambulance ride to the emergency room that they had not checked his blood sugar in 3 months! It was critically high. They kept commenting on mental status changes and never thought to check his blood sugar. That is unreal to me as an RN and unacceptable. The wellness/nurse director was always very rude to me on the phone, very condescending, and would call me to tell me things my father was doing "wrong" despite having dementia. Never had anything help to offer to improve his quality of life. Their memory care wing is a sorry excuse for memory care, now that I have seen how real memory care facilities function properly and offer care and support. My father did not receive that at Palmetto Landing. He was treated poorly and neglected. I would show up unannounced and find him in the same clothing, unbathed, that he had on 5 days prior, with soiled clothing in his room, and moldy food in his mini-fridge. This is an unsafe place for memory care for many reasons. My Dad lived here for 4 long months while we were searching for a better fit. He was disrespected and treated poorly. He developed new "behaviors" during this time and no one was willing to help get a consult for him. During that time I received many phone calls in the middle of the night saying he was being difficult and threatening to send him to the ER by ambulance and then just not accept him back. Basically threatening to abandon him unsafely if we could not secure a new facility for him quickly enough. They gave me 2 hours notice on a holiday weekend to hire 1:1 care or they would drop him off at the ER and not take him back. So we hired 1:1 companion care for Dad to protect him and ensure he was safe until we could relocate him, and those sitters would tell me what really went on in the facility. His "behaviors" were related to the disrespect he faced at Palmetto Landing and mostly stopped once we got him to a better facility with caregivers trained in dementia care and how to talk to and treat someone who doesn't understand what is happening to them. It is scary for someone with dementia to be in new surroundings with strangers caring for them, strangers wandering into their rooms at all hours of the night startling them out of sleep, yelling at them, taking their belongings, etc. A GOOD memory care facility will mitigate all these things as much as possible and calmly re-direct and console in a helpful manner, not yell at residents and expect dementia patients to understand and change their behavior on their own.

I had a terrible experience with Palmetto Landing. My father was diabetic with early to moderate stage dementia. Upon move-in we reviewed this information on his monitoring needs with the director, the nurses, and the physician who would be seeing him here. I found out nearly 3 months later with an ambulance ride to the emergency room that they had not checked his blood sugar in 3 months! It was critically high. They kept commenting on mental status changes and never thought to check his blood sugar. That is unreal to me as an RN and unacceptable. The wellness/nurse director was always very rude to me on the phone, very condescending, and would call me to tell me things my father was doing "wrong" despite having dementia. Never had anything help to offer to improve his quality of life. Their memory care wing is a sorry excuse for memory care, now that I have seen how real memory care facilities function properly and offer care and support. My father did not receive that at Palmetto Landing. He was treated poorly and neglected. I would show up unannounced and find him in the same clothing, unbathed, that he had on 5 days prior, with soiled clothing in his room, and moldy food in his mini-fridge. This is an unsafe place for memory care for many reasons. My Dad lived here for 4 long months while we were searching for a better fit. He was disrespected and treated poorly. He developed new "behaviors" during this time and no one was willing to help get a consult for him. During that time I received many phone calls in the middle of the night saying he was being difficult and threatening to send him to the ER by ambulance and then just not accept him back. Basically threatening to abandon him unsafely if we could not secure a new facility for him quickly enough. They gave me 2 hours notice on a holiday weekend to hire 1:1 care or they would drop him off at the ER and not take him back. So we hired 1:1 companion care for Dad to protect him and ensure he was safe until we could relocate him, and those sitters would tell me what really went on in the facility. His "behaviors" were related to the disrespect he faced at Palmetto Landing and mostly stopped once we got him to a better facility with caregivers trained in dementia care and how to talk to and treat someone who doesn't understand what is happening to them. It is scary for someone with dementia to be in new surroundings with strangers caring for them, strangers wandering into their rooms at all hours of the night startling them out of sleep, yelling at them, taking their belongings, etc. A GOOD memory care facility will mitigate all these things as much as possible and calmly re-direct and console in a helpful manner, not yell at residents and expect dementia patients to understand and change their behavior on their own.

Very nice and small enough for my mother. The price was a little more affordable than the sister location of the Cascade, however price is a major consideration for my mother.

My mother is living at Palmetto Landing. The care givers are excellent and very kind to my mother. They treat her as if she is one of their family. The facility is clean, the food is good, and the activities director is committed to having the best experiences for the residents. I wouldn't want my mother to be anywhere else.

The pricing chart for each individual support services is very high. It is very difficult to keep a person for a long time in this facility due to the high cost of services needed.

We were very afraid of what it would be like for Mom in this new environment but in her first day she started chair excerises and more! I am only too happy to say how much more at ease our family is at the individual quality and professional care we have all been given. Many special thanks to all who have helped us feel we made the best choice for Mom.

It was horrible here and we got dad out in 4 days. They [Removed] and do not provide healthy protection. He was left soiled for hours and once he was unchanged since we left him from the day before. The bathroom was dirty with unsanitary stuff and they promised to clean the bathroom by the time we came back from an appointment. They didn't say sorry and when we tried to talk to the director, she said she would call us back but she never called back. We requested a refund and even asked to prorate the 4 day he was there. The community is totally unhealthy and it was a terrible experience. I do not recommend that place to anyone.

This community is working out pretty well for my father with his move here. They are taking good care of him, and his needs. All is well so far, and I'am pleased with all they have done for our family. He is safe, and in good hands overall.

From what I have heard from my sister,everything is working out pretty well for my mother in this community. She is doing well, and we are comfortable with her move to this facility. I haven't heard any complaints, or any problems so far.

I was very pleased and am in the process of booking a stay for my mother!

My loved ones are still adjusting to living at this community. The staff seem to be doing a good job. They offer daily activities and they keep the community clean. The food seems fine. Things are as good as can be expected. The community is close to family and a good value. I would recommend this community.

I would say it is still a work in progress for my mother in law with her move to this community. She is still getting use to the routine around the community, and they are getting use to her, and her needs. The staff is nice, and helpful for the most part. I couldn't say if I would recommend this community, it is still early in the process. Overall it is a nice community.

Nice... not what the family had in mind

Our mother moved into the Assisted Living part of the facility about 3.5 years ago. We chose this facility because she had Alzheimers and we knew eventually she would need to be moved into the Memory Care Unit. We were somewhat satisfied for the first few years, but the latter part of 2015, we noticed the care and cleanliness had declined considerably. When we addressed each time, we were given lots of excuses and assured they would be fixed. Needless to say they finally were fixed 3 days before our mother passed away. The manager of the facility was not very pleasant.

Brookdale at Tuskawilla is a very nice place. It is clean and neat. The activities available for the residents are good and the outings are also good. The employees are always friendly and attentive. The area that could be improved on and cause me to give it 5 stars is the timing of the meals. They are an hour too early for my friend.