Pacifica Senior Living Victoria Court

The nurses, the office staff and the front desk that work they love my mother. I don't have to worry about seeing my loved one each day, as the staff are so wonderful. There is always communication with the staff even on their time off.

Pacifica Senior Living is a great facility. It is a very clean place and all of the staff members are awesome. They always take our calls and keep us updated on what is going on. Overall it has been a great experience and I would highly recommend them to others looking.

The very first night she was put here my mom fell and broke her hip and had to go to the ER and never went back to Pacifica Senior Living. They promised me they would give me the money back and I never got anything. I reached out several times and then all of a sudden communication was cut off from me. It was a terrible experience and I would not recommend them to others looking for loved ones who have dementia.

I toured looking for a potential placement for my grandfather. The community was very beautiful and inviting. The residents looked happy. Unfortunately, my grandfather wasn't a good fit due to declining health, so we were unable to pursue it.

Friendly, welcoming.

Knowledgeable staff. Clean environment. Caring and thoughtful.

The community has been very caring to my loved ones. The staff is very easy to reach if you have questions or concerns. I usually hear back within an hour during normal hours if leaving a voicemail.

It's a really good facility, but there were issues with staffing during covid. The rooms were good, the food was good with a great variety. I would recommend this community to others.

I transferred my wife here two days ago. I was prepared for a potentially difficult time for my wife to leave the facility where she seemed content and fairly well adjusted, but the staff at Victoria Court did an amazing job of receiving her and introducing her to the other residents that made her brighten up, smile, and feel like this was her new home. Her furniture and belongings were quickly taken to her new quarters and set up with her involvement. Thanks to the staff, my fears over the move were turned into a far better experience than I could have imagined.

When I walked into Victoria Court my first day I felt like I was home. The staff is extremely friendly. Everyone has a smile on their face and are going out of their way to help!

I couldn't be more impressed with staff and management team at Victoria Court. Residents are well cared for, engaged, and given the freedom to use the whole building as their own space. Memory care at its finest!

There was a CNA working there named [name removed] and she had the kindest heart. She always made sure that all the residents were comfortable and clean and my mother loved her. Also the ED [name removed] was very kind. Thank you for your kindness to my mother and all the other residents. Pacifica Senior Living Victoria Court is the best place to put your elderly people.

Pacifica Senior Living Victoria Court is the best option for your families. The staff is wonderful and patient especially second shift staff, they're all great! When I brought my mother there the whole staff treated her as their own mother. They took very good care of her.

This assisted living is extremely clean. The staff have years of experience and are so caring. They truly specialize in memory care and patients with different forms of dementia. It's a small community so patients get very individualized care. The residents have so many unique activities.

This community gives excellent care to my mom especially in these times when the elderly are at risk for the COVID-19 virus. The staff cares for my family members like she is their own, especially [name removed] who goes above and beyond. Thank you all for keeping my mom safe and healthy.

Pacifica Senior Living Victoria Court is one of my favorite places to visit!! The staff is extremely welcoming and compassionate to all of their residents and visitors. The place is always cleaned well and is beautiful inside, very spacious and comfortable atmosphere. There is also a variety of fun activities such as band and singing entertainment, crafts, bingo, and many other fun games! The residents are always happy and smiling and are extremely well cared for. I 100% recommended this place to anybody who is thinking about having their loved ones live here.

Pacifica Senior Living Victoria Court is such an amazing facility! The staff are amazing and the residents are so loving! It's such a rewarding place to volunteer your time at. Love playing the piano for everyone and I love singing and dancing with the residents! I would highly recommend this place for anyone who's invested!

STAY AWAY! I put my Mom here and she was dead in less than two months. I saw her the Monday of the week she died & when I left I said to myself she's going to live till 100! That Wednesday she was fatigued & not eating. She was seen by their doctor, blood tests were requested, one of their aids asked my Mom if she needed to go to the hospital, AND NOT ONE OF THEIR FIVE STAFF WHO KNEW MY LEGALLY BLIND MOTHER WITH DEMENTIA WAS NOT WELL CALLED ME. My Mom died Thursday night. Had they had the courtesy to call me I would have been there immediately. Their excuse is that she said she was fine - well my Mom was not a complainer & she would have been very scared at the thought of going to the hospital without her daughter. Also, since my Mom had only lived there less than 2 months you think they'd call since they weren't that familiar with her habits. Their staff lied to the RI DOH when I requested an investigation - the woman at the front desk who claimed she sang with my Mom & loved my Mom told the DOH that she was not familiar with my Mom. Shame on these people! Look at the complaints against the director, [name removed], on the DOH website (I didn't know about this until after my Mom died). STAY AWAY!!

The lady that is in charge of admissions assured us that Victoria Court was perfect place for our mom. There is a $3000 fee when you sign on the dotted line so we went ahead with it because we believed the admissions director. The weekend staff was terrible . Our mom was often left sitting in her room in her wheelchair very for long periods of time. Their memory care program is very sub par. Someone on staff reported our mothers care to the Elder Care Board saying the night and weekend staff couldn't handle lifting her and she was in danger. Also no one is in charge on the weekends We took her out of there and found a wonderful place that is superior in every way. She was only there a short time when the Elder Care Board said she couldn't stay. We are trying to get the $3000 fee back because the admissions director misrepresented the quality of their care and assured us Victoria Court was perfect for her. WE have not been successful in getting any of the Money back

Everything and everyone there is profetional. My loved one started calling it his house.