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Orchard Pointe at Surprise

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15048 W Young St Bldg-B And Bldg-A, Surprise, AZ 85374

9.3
Review score
47 reviews
Add review
9.3
Review score
47 reviews
5 star
47%
4 star
43%
3 star
6%
2 star
2%
1 star
2%
See all reviews
For more information about senior living options:
(866) 374-4058
Orchard Pointe at Surprise
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Orchard Pointe at Surprise community exterior
66 Photos available
44 Floor plans available
Orchard Pointe at Surprise in google map

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Janice
-
Family/friend
5.0
Our Experience
My mom is currently a resident at Orchard Pointe at Surprise and overall things have been great for her. During the tour, mom said that she didn't need to look anywhere else, she felt warm and safe there. She says if you can't stay at home any longer, this is the next best place to be.

About the facility
Orchard Pointe at Surprise

Tailored to seniors with Alzheimer’s and other forms of dementia, our secured community provides residents access to superior care, tasty meals, spacious living accommodations, and engaging activities. Our main goal at Orchard Pointe is to help seniors live independently for as long as possible. In doing so we offer a personalized plan of wellness and memory support care. Seniors are welcome with loving arms as we strive to embrace individuality and give residents the freedom to be themselves in a safe and caring environment.

Community Amenities and Services

Experienced staff kindly provides services for a variety of daily tasks like housekeeping, laundry, and drycleaning, as well as complimentary transportation to local destinations. Because residents’ needs are at the top of our priority list, we offer services in memory, diabetic, incontinence, and ambulatory care, in addition to medication management. Our secured facility also has an on-site nurse, doctor, dentist, and various therapists at residents’ service. Also on site 24/7 is our certified care staff trained in accordance with the Guidelines of the Alzheimer's Association of America.

Our restaurant-style dining area features open hours so residents can eat on their own time, and fresh new menus are posted each morning detailing three well-balanced meals...

Read more

Senior living options offered

Assisted Living

Memory Care

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Amenities
at Orchard Pointe at Surprise

Healthcare Services

  • Staffing & Ancillary Services
  • Incontinence Care
  • Medication Management
  • Memory Care
  • Diabetic Care
  • Non-Ambulatory Care
  • High Acuity Care

Meals & Dining

  • Guest Meals
  • Professional Chef
  • Restaurant Style Dining
  • Meals Provided
  • Room Service

Room Amenities

  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Kitchenette
  • Ground Floor Units
  • Respite or Short Term Stays Offered
  • Garden View
  • Air Conditioned

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Covered Parking
  • Resident Parking Available
  • Complimentary Transportation
  • Uncovered Parking
  • Transportation at Cost

Pets

  • Weight Limit (lbs)
  • Cats Allowed
  • Dogs Allowed

Common areas

  • Indoor Common Areas
  • Beauty Salon
  • Indoor Atrium
  • Computer or Media Center
  • Library
  • TV Lounge
  • Barber Shop
  • Outdoor Common Areas
  • Outside Patio

Recreational areas

  • Piano or Organ
  • Billiards Lounge
  • Raised Garden Beds
  • Movie or Theater Room
  • Arts and Crafts Center
  • Game Room

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping

Languages spoken

  • English
  • Romanian
  • Spanish

Activities

  • Educational Speakers / Life Long Learning
  • Pet-focused Programs
  • Happy Hour
  • Catholic Services
  • Community Service Organizations
  • Sensory-based Programs
  • Cards / Pinochle Club
  • Cooking Classes
  • Activities Off-site
  • Dances
  • Art Classes
  • Bible Study Group
  • Birthday Parties
  • Devotional Activities On-Site
  • Live Dance or Theater Performances
  • Karaoke
  • Wii Bowling
  • Holiday Parties
  • Trivia Games
  • Live Well Programs
  • Wine Tasting
  • Stretching Classes
  • Activities On-site
  • Choir / Singing Club
  • Day Trips and Outings
  • Montessori Programs
  • Devotional Activities Offsite
  • Live Musical Performances
  • Reminiscence Programs
  • Visiting Chaplain or Priest
  • Book Club
  • Quilting or Sewing Club
  • Bridge Club
  • BBQs or Picnics

Compare

Orchard Pointe at Surprise community exterior
Orchard Pointe at Surprise

15048 W Young St Bldg-B And Bldg-A, Surprise, AZ 85374

Brookdale Camino del Sol indoor common area
Brookdale Camino del Sol

14001 West Meeker Boulevard, Sun City West, AZ 85375

Sun City West Assisted Living and Memory Care
Sun City West Assisted Living and Memory Care

13810 W Sandridge Dr, Sun City West, AZ 85375

Trustwell Living at Kingswood Place
Trustwell Living at Kingswood Place

15155 W. Mondell Rd, Surprise, AZ 85374

9.3
Review score
47 reviews
9.3
Review score
47 reviews
5 star
47%
4 star
43%
3 star
6%
2 star
2%
1 star
2%
9.7
Review score
37 reviews
9.7
Review score
37 reviews
5 star
73%
4 star
19%
3 star
5%
2 star
3%
1 star
0%
9.5
Review score
101 reviews
9.5
Review score
101 reviews
5 star
70%
4 star
20%
3 star
6%
2 star
4%
1 star
0%
8.6
Review score
69 reviews
8.6
Review score
69 reviews
5 star
58%
4 star
20%
3 star
12%
2 star
0%
1 star
10%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Assisted Living

Reviews

for Orchard Pointe at Surprise

9.3Review score47 reviews
9.3
Review score
47 reviews
5 star
47%
4 star
43%
3 star
6%
2 star
2%
1 star
2%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Orchard Pointe at Surprise with 9.3 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Orchard Pointe at Surprise has 47 reviews with an average "overall experience" of 4.2 out of 5.
Overall Rating
4.2
Cleanliness
4.4
Friendliness
4.3
Care Services
4.2
Staff
4.7
Meals & Dining
4.5
Activities
4.2
Value for Cost
4.2
A Place for Mom has scored Orchard Pointe at Surprise with 9.3 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Orchard Pointe at Surprise has 47 reviews with an average "overall experience" of 4.2 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 47 reviews
Janice - Family/friend
Assisted Living
June 13, 2024
5.0
Verified Review
Our Experience
My mom is currently a resident at Orchard Pointe at Surprise and overall things have been great for her. During the tour, mom said that she didn't need to look anywhere else, she felt warm and safe there. She says if you can't stay at home any longer, this is the next best place to be.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Anonymous - Family/friend
Assisted Living
March 11, 2024
5.0
Verified Review
Pros and Cons
My mom is very happy at Orchard Pointe in Surprise. Within the first 6 months of the move, she received a dementia diagnosis, so my family is very glad that she is getting the help she needs. However, the cost of board minus the care add on went up twice in 4 months and she celebrates her once year anniversary there next week. Admin is non responsive about my inquiries about the rate hikes.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
Danielle - Family/friend
Assisted Living
January 24, 2024
5.0
Verified Review
Review for Orchard Pointe at Surprise
When I went to inspect the property to see if it would work for my dad, every staff person knew all the residents by name. So yes, I would definitely recommend it to someone.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
November 14, 2023
5.0
Verified Review
Orchard Pointe at Surprise review
If we could give Orchard Pointe at Surprise a 10+ we would! We absolutely loved the experience! Unfortunately passed but Orchard employees still like family, and we would recommend this community to other families
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
June 9, 2023
4.0
Verified Review
Overall Satisfied
The only concern I have is communication with nursing staff leadership. Mom was given a diagnosis from her neurologist and I would like updates on her care from nursing periodically. While nursing staff provided their numbers for texting, they are sometimes unresponsive. I have to ask for updates in person. It's not an issue however, to determine another placement for mom as she is happy there.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
5
Activities
4
Value for Cost
4
William - Toured community
Assisted Living
February 7, 2023
4.0
Verified Review
Review for Orchard Pointe at Surprise
They were very friendly. The staff was prepared, and the people seemed to be happy.
Wendy - Family/friend
Assisted Living
October 13, 2022
5.0
Verified Review
Welcoming staff
I would rate Orchard Pointe at Surprise a 5 on all categories it's. It's a very nice place and everybody's very friendly and helpful. They're just very kind friendly people and made us feel very welcome My sister is happy there.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
S.K. - Family/friend
Assisted Living
August 15, 2022
4.0
Verified Review
Orchard Pointe has a great staff
They do care and they do try. For assisted living they're very good.
Cleanliness
5
Friendliness
5
Care Services
4.5
Staff
4.5
Meals & Dining
4.5
Activities
4.5
Value for Cost
4.5
anonymous - Toured community
Assisted Living
July 12, 2022
4.0
Verified Review
Tour experience
We had a wonderful tour experience with Orchard Pointe at surprise and were very impressed by everything that we saw. The director was fabulous and we really clicked. The reason my parents did not choose this facility was because it is a little bigger and has an elevator and they wanted something small that was all on one floor. The apartments also did not have balconies or patios and they wanted one so they could sit outside with their dog. They did have beautiful rooms overlooking the courtyard, but there was a waiting list. Overall it looked like a wonderful facility and if things don't work out where they are at now, this would definitely be our next option.
anonymous - Family/friend
Memory Care
April 14, 2022
3.0
Verified Review
Only a pretty picture
I was disappointed in our experience at Orchard Pointe. We ultimately had to move because they do not take long term care, but we had other issues as well. There was a staff member who would give my loved one life advice that I felt was not appropriate or professional. They were understaffed a lot and it was almost impossible to get a hold of anyone. They had a pediatrist come in and I asked many times for them to come see my loved one and it never happened. They did not use things that we gave them and also did not follow doctors orders. I felt they were overpriced for what was offered and I wouldn't recommend them.
Julie - Family/friend
Assisted Living
January 14, 2022
5.0
Verified Review
Great Place to Live
It's a very friendly place. There are lots of activities. There are staff to give aid when aid is needed. They manage my loved one's medications, which is awesome. It's very clean, and it has a homey feel to it. She likes the food and generally has no complaints.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Rick - Toured community
Memory Care
September 20, 2021
5.0
Verified Review
My Review of Orchard Pointe at Surprise
This was a nice community.
anonymous - Toured community
Assisted Living
June 13, 2021
5.0
Warm greeting by [name removed] and [name removed]. Happy Hour happening in main lobby with music and lots of residents present. Met the activity director - super nice and enthusiastic. Room was nice. Nice to talk to [name removed] who would assess mom and make her care plan. He said he could come see mom at the group home to assess to see if they fit her. Only one to say that. They have both a hoyer lift or 2 person transfer - whichever mom would prefer. They also have a shower wheelchair. Average wait time on call buttons is no more than 3 minutes. Sante has a rehab room on site.
Cleanliness
5
Friendliness
5
Care Services
5
Activities
5
Value for Cost
5
Chris H - Family/friend
Assisted Living
March 12, 2021
5.0
Verified Review
Highly recommend
We chose Orchard Pointe because the sales representative was super friendly and some of the stuff she did in the tour was impressive. We also really liked the cleanliness and we were able to talk some of the residents who live there and they were all happy. They have been great with communication, they email us with updates about the community regularly. It has been a good experience I would recommend.
Cleanliness
5
Friendliness
5
Meals & Dining
4
Care Services
4.5
Staff
5
Activities
5
Value for Cost
4.5
anonymous - Toured community
Memory Care
March 2, 2021
4.0
The Memory Care unit was run down. The energy level was low. Stimulation seemed to be low. Staff did not really engage with the residents. They were just playing the game as a player.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Michigan Fan - Resident/client
Memory Care
February 21, 2019
4.0
I Am Very Happy Here, 4year resident
I am a resident of Orchard Pointe and couldn't be happier. Everyone and takes good care of me. The building is clean and refreshing. There is always something fun to do. I Love calling Orchard Pointe my new home.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Shirley T - Family/friend
Memory Care
November 13, 2018
4.5
Verified Review
Orchard Pointe Assisted Living - a great find!
My 90 year old mother moved to Orchard Pointe after my father passed away and she could no longer live by herself. The facility is kept very clean; the staff goes above and beyond to ensure every need is met for her. I am impressed with the number of activities that keeps her so busy every day. My mother is very satisfied with the 3 meals a day which is served in a nice dining room with wait staff. I would encourage anyone looking for an assisted living facility to visit Orchard Pointe. I am thrilled that we found a facility where she is so happy.
Cleanliness
4.5
Friendliness
5
Value for Cost
4
Care Services
5
Activities
4
Response from Orchard Pointe at Surprise
December 21, 2018
Thank you so much for your feedback, Shirley! It's an honor to care for your mother.
Resident's wife who lived there too - Resident/client
Memory Care
October 25, 2018
0.5
Don't Go to Orchard Point
My husband and I stayed at Orchard Point from [dates removed]. It was awful, therefore we were just there for 7 long weeks, and out of there everyday for a minimum of 6 or 7 hours. It became extremely expensive because the food was inedible. I once asked for 2 slices of french toast and they give me one slice cut in half! So, in addition to being forced to pay for 6 meals daily, we had to buy food and eat out a lot. The caregivers were, by and large, sullen, and took forever to get to assist my husband. We were told the staff knew how to use a hoyer lift -- they didn't, my husband had to show each and every person multiple times. They were careless with how they put in the seat to the wheelchair, and because he was paralyzed he didn't feel that it was in wrong and so got 3 huge and horrendous bedsores, which became infected and contributed to his death. The management yessed us to our face, and did nothing to help the situation when we complained. I give this place a MINUS 10 stars.
Cleanliness
4
Friendliness
1
Value for Cost
0.5
Care Services
0.5
Activities
1
Response from Orchard Pointe at Surprise
December 21, 2018
We are so sorry to hear about your experience. We know it can take time to get familiar with, and adjusted to, a new environment. The safety and happiness of our residents is our top priority. Our caregivers go through extended training on a monthly basis and we do make sure they are comfortable using Hoyer lift. That said, our Executive Director, Kelly, would like to invite you call her at [removed] and talk with her about what you experienced. Thank you for your feedback.
anonymous - Family/friend
Memory Care
September 8, 2017
4.0
Verified Review
Wonderful Place!!
My loved one has recently made the move into this community and I have no complaints of how things are going for him. The staff have been absolutely amazing to him and I have been comfortable with the care he has been receiving. He loves his apartment and is able to have his TV as loud as he wants it. He has made such great improvements that we think he will be able to come home at the end of the month. I am thankful for this place and would recommend it to anyone interested.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Memory Care
August 31, 2017
4.0
Verified Review
Very Happy Here
Dad is doing fine he has settled in nicely. He is doing activities and enjoying any social hours they have. He is getting along with the other residents and the staff. The staff is friendly and nice very interactive with all residents. He is enjoying the food very good. The location of the community is perfect close to family.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Viewing 1-20 out of 47 reviews

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around Orchard Pointe at Surprise

See what the neighborhood has to offer and what’s nearby:
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Frequently Asked Questions
about Orchard Pointe at Surprise

Orchard Pointe at Surprise offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

A Place for Mom has scored Orchard Pointe at Surprise 9.3 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (623) 505-7800 to reach a resident at Orchard Pointe at Surprise.

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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