Newhaven Court at Lindwood

[name removed] never went to activities so I can't rate that. Everyone that I dealt with was very nice. I would recommend your facility to everyone. Based on the experience we have had with Newhaven Court at Lindwood, we would absolutely recommend this community to other families!

Both mom and dad moved into Newhaven Court at Lindwood in [date removed]. Unfortunately, dad passed away in [date removed], but mom is still a resident. The staff has been fantastic! I have been greeted by each staff member I have interacted with, and they are always willing to answer any questions concerning mom's care which is customized for her current needs and will be adjusted for future needs. On the tour, the fresh decor in the lobby, library, and dining room caught our eye; it is homey and inviting. The apartments are scaled for personal care living but provide ample space for 1-2 residents and a few visitors. The bathroom is large enough to allow a resident to easily move about with a walker or wheelchair. Mom's apartment is always clean, and she has fresh laundry. The robust activity schedule has something for everyone to enjoy and there are a variety of options for meals. Newhaven Court allows mom to maintain a certain level of independence in a safe and caring environment.

Newhaven court at Lindwood has been fantastic!!!! They have been very accommodating from the first day. Everyone is happy and works as a team They made accommodations for my mother in law and helped to change apartments to accommodate my mother in law’s requests. I can’t say enough to show my appreciation and admiration for the staff at Newhaven Thank you for everything!!!!!

The staff here is really friendly. I have made new friends with other residents, and everyone here enjoys socializing with each other. I am very pleased with my experience here at Newhaven Court.

My loved one currently resides at Newhaven Court at Lindwood. This is a great facility. The cleanliness and friendliness are great. The staff and quality of care are also great. Everyone is very kind to my loved one. He seems to enjoy the meals. He doesn't participate much in the activities because it's not really his thing, but others seem to enjoy them. I would recommend this facility to others.

I would absolutely recommend Newhaven Court at Lindwood ... in a heartbeat!We are very happy with Newhaven Court at Lindwood--both my mother and my siblings. My mother loves it there. She has opportunities every day to socialize with new friends; and the staff, from the first visit with [name removed] (an exceptional ambassador for Newhaven Court), who is always available and eager to help, to the nursing staff which is competent, professional and also eager to help, we have reminders every day why we are happy our Mom chose Newhaven Court.

It took two years before I could make the difficult decision to move Mom out of the house and into care, and I spent the better part of 2022 looking for a place. I visited 20 different places, but chose Linwood for its pastoral setting, well-appointed facility, super staff, array of services, and because it was the only place where Mom could have her own room (a must for my mom). I really like the Memory Care Director and the caregivers who work directly with Mom. They are all kind, caring, patient and understanding. Initially, there were disappointing delays with getting administrative information, such as a countersigned admissions documents. A family "onboarding" folder providing a hard copy of that plus handouts providing information on the prescriptions service (plus whom to call), the medical staff and general services, such as trimming hair and nails, would be informative, useful and welcoming for new families. Overall, above all else, it's the care that really matters, and they deliver. I would recommend this facility to family and friends.

My Mom was only there for two weeks before she passed. My mother had Covid and was in quarantine before she got to New Haven. They evaluated her and stated that she needed extra help with bathing, getting into bed, and help with getting around. Unfortunately, even though it was their evaluation stating that my Mom needed extra help, she was given it sporadically or not at all. In fact, right before she passed, my brother and I were considering taking her out of New Haven and having someone come into her home to care for her. Back to New Haven...there were several times when no one came in to help my Mom into bed (she couldn't lift her legs to get in). One night, she slept in her recliner and another night my brother came in specifically to help her into bed. Several mornings no one came to take her down to breakfast. She would push her button and no one would come (per my Mom). No one ever came to shower her. I did that myself. My Mom was hyperventilating two days before she passed away. We called the nursing staff. They said they would go right down and check on her, which they did not do. They did not check on her or get her any testing or breathing treatments until the day before she died. After my Mom passed, we scheduled an appointment with the Director at New Haven to let them know the issues we had so that it wouldn't happen to someone else.

Overall we would recommend the Newhaven Court to other families but they could improve their meal selection more and just have a bigger menu

Everything is working out well at Newhaven Court. I can't thank A Place for Mom enough for all the help done with expediency!

This is a good community. They took good care of my loved one. The staff were good to work with if the family had questions or concerns, and the staff were responsive. There were three meals a day for the residents served in the dining room. Medication management, and bathing assistance is some of the care the community offered my loved one.

My father has been a resident at New Haven for 3 years. We visited many facilities prior to making our decision. Newhaven is the BEST we visited, and we made the correct choice for my father. The facility is a 5-star community. The old adage, "you get what you paid for", Most facilities are priced about the same, and we feel we got a bargain, Newhaven was above and beyond our expectations for the price and family atmosphere. My father is treated like family, and he feels respected, they address the residents by name and most importantly, he is Happy! The community is very clean, and all employees are friendly. The residents have choices with their meals. The activity staff is outstanding and has a great assortment of activities to give all the residents choices. The Nursing Staff is Outstanding and are compassionate and understanding of the resident's needs. Visiting times to visit and taking the residents out are very accommodating. I would recommend New Haven, without hesitation!

Our family had an in person tour and the community is nice but difficult to get to. It is not very direct, we had to do a lot of turns and twists to get there and our loved one was just not happy with the location.

It was a good experience. My dad was comfortable from the start. The layout of the place is nice. The activities director and everything going on seemed to keep him busy enough. He seemed to enjoy the food. The cost was high, but on par with the going rate. Ours was just a different situation where Dad was more independent than most who stay there, which affected our perception of the cost.

The community feels more like a home than an institution. The communication is very good between the staff and the families. They have a Facebook page and they call with any issues. I would recommend this community to others

We were so pleased with this community. There have been many people that we have referred to this community. The community was very patient, and we were able to see and hear how they treated our loved one. They were supportive with our loved one in the end of life stage.

My Grandparents really love Newhaven Court. From the staff to the meals and EVERYTHING in between. This place treats senior citizens with sign and respect, which is hard to find. Newhaven Court delivers on all aspects.

Everything is going great so far! The staff are very attentive and the facility is kept clean and safe. There are also great activities to join in on. Though the meals leave something to be desired, my loved one says that they are okay.

This community is in a nice rural area right on the outside of Greenburg. They offer a lot of patios for the residents to sit and enjoy the outdoors. Mom has a nice room. The food looks ok and they offer a good variety. The staff are supportive and friendly. They help with her medication. The only thing I have seen it that it looks like they are understaffed on weekends. I would recommend this community.

Staff - superb! Surroundings - Beautiful! Care - the greatest comfort and peace I have had since my mother took ill! Location - serene, calm! This is where I will plan for my retirement.