New Perspective Senior Living | Highland Park

Reviews

The place is decorated to sell. There are free ultra fancy all-food and drink inclusive big parties several times a year with music and novelty for residents and their families. (The management asks for a can of food donation to food shelf each gala, so they likely deducts these $6K expenses from taxes.) There are double gas fireplaces flanking the entry. The facility is clean and well-maintained. The care services are hit or miss. If you get a good resident assistant/aid your family member is lucky. 99% of the aids are [removed] that are difficult for people with Alzheimer's and/or hearing problems to comprehend. This is a barrier. They check on residents a lot which is great. The dining room is nice but the quality of food has gone down since the higher-paid chef was let go. The "menu" is pre-ordained by financial management/oversight at maximum cost-cutting. Most dinners they have 1/2-1 sandwich (!?!) with a cup of soup and ice cream or cookie. Residents can enjoy a glass of wine or beer with dinner which is rare in Assisted Livings and a positive feature. All the residents have a beeper necklace to call for help which is a plus if the resident knows how to use it. The activities daytime are bingo and chair exercise, with a movie at night. Once or twice a week there is a musical guest which is excellent. There are off-site field trips once a week which few residents take part in, unfortunately. The staff turnover is mysteriously rapid. There have been 4 SETS of 1 nurse and 2 LPNs who have come and gone in the last 3 years. There have been 3 different activities directors in the last 3 years. The dining room staff is not paid enough to support themselves and a child so the employees have to rely on public assistance from the government. The owner makes 6 figures. The biggest complaint is the billing. It is shady and goes up rapidly. They have a care level form that is hard to decipher and even though the services are similar for many residents they find ways to increase the bill yearly. My parent's bill has doubled in the last 3 years without a distinguishable change in the level of services. You don't really have any say in this, even if you provide input to the management staff, so expect an ever-increasing bill. You have to monitor to make sure cares are being done, such as baths, tooth brushing because if you're not watching it might be skipped.

If I could give it zero ratings, I would. Today we found out by not Keystone, but my grandmas hospice, who works for a different company, that she was flipped out of bed. We received no call or report on this. My grandma now has internal brain bleeding that is clotting near her neck. We also had another incident last year where she was rushed to the hospital due to "falling" out of her wheel chair. She is practically immobile and cannot move, let alone fall at a fast enough rate to break her nose. These are two of many investigations that are going on. The management is awful. Also, they have lost my grandmas dentures twice now, costing us over 4,000 to continuously get them replaced. It's a beautiful place but not worth what you're paying.

We chose this facility becuase of the location and they offered elderly waiver. My dad is in a studio and I feel like it is perfect for what he needs. I they have memory care and assisted living, so it is a low functioning community. There is not a whole lot of chatter and talk and get together, I think if they added independent that it would be more vibrant. Overall, I would absolutely recommend the community.

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