New Perspective Senior Living | Highland Park

For us, it was the only option we had. They have done a good job with my loved one. They were very accommodating, knowing that my loved one had significant health issues they needed to take on.

Generally speaking New Perspective seems like a nice, warm place. They are currently looking for an activities director, and seem to have some activities for the residents. The response time for requests can take much longer than anticipated. In addition it can take a while to receive a call back after leaving a voicemail for staff. I wish I had known more about assisted living and known more on what to expect. Overall, my loved one is in a safe space and with qualified and some of whom seem to really care for the residents.

We have been very happy with our experience so far, the staff members take care of anything and everything. Anytime we have questions or concerns they are addressed immediately. The staff are outstanding, and our loved one is doing really well there.

We chose this facility becuase of the location and they offered elderly waiver. My dad is in a studio and I feel like it is perfect for what he needs. I they have memory care and assisted living, so it is a low functioning community. There is not a whole lot of chatter and talk and get together, I think if they added independent that it would be more vibrant. Overall, I would absolutely recommend the community.

The staff at New Perspective were absolutely wonderful. The nursing staff were so fantastic. They were all helpful and friendly. We chose this community because they were able to offer a twelve month spend down and able to get my loved in quickly as he was be discharged from a rehab stay. We liked the care services that they offered and the staff seemed to really care about the residents. There was also longevity with the care staff and we liked that. However, the kitchen was going though turnover at the time, and my loved one wasn't crazy about the food.

I am writing a review for New Perspective Senior living of Highland Park based on my experience regarding my mom and my stepfather. Also, my dad was there in memory care. Making the decision to move my mom and stepfather to New Perspective was the best decision we ever made! Moving them from their home was hard. After a few weeks they were thriving. No more worrying if they were taking their meds, or wondering if they were eating well. The staff was amazing! They are always helpful and caring. They made friends, played cards, played bingo, went to church. The music they brought in was wonderful. Even if my parents got sick, they staff at New Perspective would call the doctors. If they had to be hospitalized, the staff was always in communication with family and doctors. They were welcomed like royalty when they came home from the hospital. My dad was at a different Senior Living. It was determined that he need memory care. His facility did not have memory care at the time. Knowing how much we loved New Perspective Highland Park, we moved him in. The first day a dear staff member came up to me and hugged me and said, "Don't worry, we'll take good care of him." And boy, did they ever! He was so well taken care of. During the 4 years at New Perspective there have been many times I had to deal with new medications, food restrictions, walkers, wheelchairs, sickness you name it. The staff was always so willing, caring and supportive. All three of my parents are gone now. They were able to stay in their cute little apartments until the end. I feel compelled to let others know that my parents all left this world with such love and dignity from the staff. I take great comfort knowing that they felt like they were home! When my parents first moved in to New Perspective, [name removed], the director said to me. "We are not perfect, we are people taking care of people". I think he was wrong. I think they are perfect!!!!

When we were looking for a place for my love one this location was actually my first choice. The facility was well run, it was sunny, and bright. However, I had to worry what my love one would be paying. Based on her income it was not a good fit unfortunately.

It has been a wonderful experience working with this community. I am very pleased with the care my wife is receiving. The staff and caregivers are really nice and professional. The food is good. My wife is enjoying the amenities and activities offered. The community is well cared for and has nice grounds. Her room is nice and offers a small kitchen. This community is in a good location for us and I would recommend it.

My father is doing great since his move into this community. The staff is all very friendly and welcoming. The director is great. When I visit my father, the facility is always very clean, so it has been a good experience for us so far.

When I spoke with them and what they described to me about the community it felt like it was more institutional based like a hospital. Their residents were farther into Dementia and not many of them were able to interact. I felt that it was not worth looking into. I appreciate and it is nice that they were upfront and did not hide anything.

Things are going well so far for my loved one. She really likes the community and the staff. I feel that there is a good relationship with the staff. The meals plans that they offer are good and healthy. Most importantly my loved one is in a safe place with attentive staff that make sure her care needs are being met.

If I could give it zero ratings, I would. Today we found out by not Keystone, but my grandmas hospice, who works for a different company, that she was flipped out of bed. We received no call or report on this. My grandma now has internal brain bleeding that is clotting near her neck. We also had another incident last year where she was rushed to the hospital due to "falling" out of her wheel chair. She is practically immobile and cannot move, let alone fall at a fast enough rate to break her nose. These are two of many investigations that are going on. The management is awful. Also, they have lost my grandmas dentures twice now, costing us over 4,000 to continuously get them replaced. It's a beautiful place but not worth what you're paying.

I have toured this before and feel it is too large for what we now want.

My parents have been at Keystone for 10 days. So far their transition to being in assisted living has been fairly smooth. The two things that are outstanding at Keystone are the excellent staff and the food! The staff are kind and caring and go out of their way to be helpful and responsive. The food is delicious!

There were definitely things I liked about this community. They were very enthusiastic about my loved one coming there. I liked their attitude towards response time, saying that a call button should be answered in 3-5 minutes. I liked that their kitchen was open from 7 a.m., until 10 p.m. so they could go down when they were hungry to eat. This was significantly more expensive, and further away than others we were looking at.

The staff members were very accommodating and they all worked with me to get my loved one moved in as early as possible. They were all just very, very friendly over there at the Keystone Communities facility.

The staff is wonderful. They are friendly and very helpful. The dining staff is very busy. It is very difficult to get their attention and the help a resident might need. One problem my father had was his toilet seat. The seat was not stable. It took me 4 times over a 2 week period to get the issue resolved. My father fell once using the toilet in this time. I truly like the facilities. It is much better than the nursing home that my father used to be in. Supposedly they clean weekly. I don't believe that is happening since I have washed the kitchen floor twice and my father has only lived there 2 months. Nevertheless I am happy , but they should do better than they are.