Seven Hills Senior Living

There are things I really like here and one is they have a medical team location within the community. This has allowed them to handle appointments and medication on site for my loved one. There are times you have to address your concerns with management and our responsive. There has been some turnover in staff. The activities just started up again with a new activities director.

The community is very clean, the vast majority of the staff and aids are very friendly and helpful. It is well located for us, it is in a great spot. The apartments are very nice, modern, well constructed and very comfortable. The maintenance team is very responsive when a residents needs assistance. However the leadership has been very inconsistent - upper management has had quite a few turnovers so its really hard to know who to turn to when we have questions or concerns and it is becoming frustrating.

It's very new and very modern. The staff is experiencing some turnover, and right now we don't have a director. But the front office staff is very good. And the activities director is amazing. The chefs in the kitchen are very good as well. The people who live here are very intelligent people, so you can have conversations that are meaningful. They're all very friendly. We're also in a good location if you like living in the city.

On our initial tour the staff members were very friendly, and the cleanliness of the community is a 5 star, but our loved ones individual room would get a 3 star. It is a newer community so it is very inviting, but w are having some issues. A lot of it has to do with staffing issues which we know all communities are struggling with. sometimes it takes them longer then usually to get to our loved one when they press the help button. There aren't as many activities going on as we would like, so right now it is just not really meeting expectations.

We had to find a short term respite facility fir our mom after hip surgery. In touring the facility, it was clean and staff very welcoming. Upon choosing to put mom here we received a care plan, menu for daily meals and a necklace that would call a staff member if mom needed assistance. Needless to say we removed mom after 2 weeks. Short staffed and care plan not followed. We even had a medication scare. Don’t let the newness of facility pull you in. Very dissatisfied.

The community tries hard to accommodate and they are open to feedback. I would recommend this community to others

They have been doing a really good job given everything that has been going on. We like that it is a smaller community so it has more of that one on one times between the staff and residents.

My sister went to Seven Hills Senior Living in an assisted living capacity while in hospice. As she gradually needed more care, they worked well with the hospice team to provide what she needed. Immediate family were also given access to spend time with her as her health declined. Everyone with whom I came in contact were professional, caring, warm people. It felt like I had found the best place for her to be for her final weeks and days.