New Haven Assisted Living & Memory Care of Cibolo

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The rooms are small bedrooms with a bathroom attached. The whole facility itself is nice, and there are about 16 rooms per building.

When calling to try to get a hold of staff it is hard to get a hold of them. I feel the community is overpriced. In fact they are higher than others in the area. It's not worth the money. if you think the extra money is worth it, it's not there. They had turnover in the community. In fact, we will be moving our loved one of the community soon.

The facility takes great effort to make sure my mother is well taken care of in all areas: personal hygiene, health matters, recreation, and the outstanding food that is served. Medical and pharmaceutical treatment is taken care of in the house. They have been so careful during this pandemic and offer zoom meetings so we can stay in touch. New Haven is a wonderful facility and my mother is very happy there.

I'm very happy with New Haven. The caregivers in memory care are wonderful! Mother seems as happy as possible considering her dementia. I appreciate how they all help take care of her cat! I don't know what she would do w/o [name rmeoved]! I haven't met [name removed] yet but she sounds great. Any improvement on [name removed] is appreciated!

Very clean. Well layed out. I like that this has a smaller capacity. People are very friendly and useful.

We moved my 95-year-old mother into New Haven. This facility is very nice, rooms are attractive. The staff communicates well with us. Food is excellent, chef-prepared.

I have been working as a nurse practitioner in assisted living communities for over 3 years. New Haven has a feeling of home and "family love" displayed by staff to the residents. The residents are always groomed and appear happy. The facility is clean and works as a team with outside entities to provide exceptional care. I do visit facilities which I can't recommend to families seeking placement but New haven is a facility I do recommend.

I have been so pleased with this facility since the new director, [name removed], arrived. Everything that my family and I have been trying to get accomplished for my mother over the last year, she has competed successfully in the short time that she's been there. I tell her that I don't worry anymore, my prayers have been answered!! Awesome job!!

My loved one has lived at this care center for almost two years. During that time, there have been some bumps along the way, but those have now been resolved. That being said, those previous issues happened under prior Administrative personnel. There have been no issues with the new Administration. If fact, [name removed] is making needed improvements and adjustments. [Name removed] has also been very good about keeping the residents' families informed, especially considering the recent pandemic. I have not had first hand experience with the new nurse, but I hear nothing but positive feedback from the staff. On to the rest of the staff... [Name removed] does a great job keeping the residents busy with activities , and has even made sure to keep families connected during this pandemic. The care staff @ New Haven takes very good care of my loved one, and I appreciate that more than know!! Thank you for all you do!!

I am so glad we found New Haven Assisted Living and Memory Care for my mother-in-law. The staff has been wonderful. They are caring, knowledgeable, and so patient with my mother-in-law. The beautiful facility is clean and well-maintained and my mother-in-law really likes the food - which is high praise from her! The size of the facility allows for a nice, homey feeling.