Esplanade Gardens

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29 Reviews

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  A Place For Mom

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  SeniorAdvisor.com

I would want others to know that we did not have a good experience at Esplanade Gardens. As long as the head nurse and the facility manager are still here, do not even waste your time going unless you want your loved one to end up in worse conditions than what they were before. It is far from assisted, the staff members are terrible with the residents. My mom fell and it took them 20 minutes to get to her and they were very rude when they got there. They did not follow through with anything they said they were going to do in the beginning. I would not recommend.

Staff won't even talk to the resident's family falsely stating "we don't care." The resident is confined and isolated, but the staff doesn't care as long as they get paid. The resident falls all the time, got a concussion and went to the hospital, lives in nothing but a diaper. Their neglect is despicable.

Dangerous ED/Staff & Not Family Friendly [Name removed] the ED is the most rude and acrimonious against family members, refusing to communicate with the children. This is also evident in the staff. [Name removed] APPROVED moving a 90+yo resident DURING THE PANDEMIC LOCKDOWN until the children intervened and APS was involved. [Name removed] FALSELY stated the resident was "a special case and has no family that cares about him" without ever contacting the children. He is in lock-step with Bexar County Probate Court against family members. Brookdale has many affordable locations in San Antonio that I toured (much less than this joint) and are FAMILY FRIENDLY. [Name removed] and Esplanade have been a very bad experience for the family.