Neighborhood in Rio Rancho Life Plan Community

The meals at the Neighborhood are tasty and varied. Between the dining room and the Bistro, there is always something which is appealing. I would like to give a shout out to the wait staff. They are uniformly pleasant and eager to please. I feel lucky to be in a place that uses tablecloths and cloth napkins Thank you, NIRR!

My parent has been a resident at The Neighborhood Rio Rancho for almost four years now. The concept of lateral care for changing needs of residents was a great selling point in choosing The Neighborhood. The staff overall has been excellent with service and care. Everything from activities, beautiful apartments, security, transportation, housekeeping, personal care, music venues, celebrations, and food and beverage. Mealtime is a highlight of the day for many of the residents. The menus have been varied to satisfy most residents.

The Independent Living Dining Staff are well trained, respectful and pleasant. The food is varied and well prepared. There are 2 special menus for each meal as well as a standard menu with everything from beef tenderloin to salads and sandwiches. All meals are table service, not buffet. Take out and delivery are also available. The are no set dining seatings. You can eat anytime the dining room is open. Many residents will join a table with an available seat. Everyone is very friendly.

When selecting a new facility, food and food service were high on my mother's list of criteria. [name removed] and his teams have gone out of their way to provide great service and wonderful meals to my mother. The staff in the Dining Room is wonderful and treat her like a queen. They know each resident's preferences to make meals and events pleasurable, The food is great, portions are reasonable in size. The food is fresh and tasty. This is all made possible through the hard work and efforts of the Dietary Director, [name removed] .He has assembled a team that goes out of their way to make meals something to look forward to each day. I am happy knowing my mother is being taken care of and eating well at The Neighborhood!

We have 2 distinct options for meals at The Neighborhood - The Ponderosa Dining Room and The Bistro. At both places, the food, varied options, and service are quite good, especially considering that they strive to please approximately 100 people per day. There are comment cards at every table in the dining room for you to provide feedback at every meal. Additionally, the staff consistently seeks feedback from residents at "Menu Chat" which happens every other Wednesday. In these interactions, it is abundantly clear that enjoyment and approval from the residents is their primary goal for every meal. I am very pleased with the dining experience at the Neighborhood in Rio Rancho.

The maintenance staff is competent and prompt to respond to requests for service when problems occur. If a problem is encountered, their response is quick, thorough and complete. Problems don't don't have a chance to get out of hand; they're solved the first time! The housekeeping staff at the Neighborhood in Rio Rancho is superb, thorough, and on time. The apartments are cleaned every two weeks—just the right interval. The staff cleans up the surfaces in the bathrooms and kitchen, vacuums and dusts, and mops the floors. While the staff cleans the apartment, we go out and have fun!

The Neighborhood in Rio Rancho offers great customer service and a great variety of delicious dishes.

We enjoyed Enchiladas from the Bistro. The outdoor patio is so Beautiful. All the Resident's we came in contact with also shared what a great place to call their home.

This is a large facility. I was impressed with the memory apartments. They are large and nicely furnished. The residents have access to be outside and in shade. The ratio of staff to resident is 5 to 1 staff person. No waiting list at this time

My mother received Supportive Care from The Neighborhood in Rio Rancho for the last two years of her life. I was there practically every day to be with her and to be in a position to experience first-hand the care that she and the other residents received.The staff treated her professionally, attentively, and lovingly though she was not always the easiest resident to care for. The facilities are clean, new and wonderful. The dietary and housekeeping staff were attentive to her specific needs and requests. Maintenance and IT assisted her when necessary. Social work, nursing and aide care, and the activities staff were all top notch day in and day out. While she did not receive physical therapy, I have seen the staff there do a terrific job with those there for rehabilitation and those needing their services in short-term and long-term capacities. Those at the reception desk, and those in the administration both at The Neighborhood and at Haverland have always been receptive to suggestions and able to answer any questions we had. From the moment we first toured the facility with admissions staff, it was evident that those who worked there truly enjoyed working there and communicated that positive feeling very clearly. I believe there is not much turn-over in the staff as a whole. Having seen others tour to consider The Neighborhood and having seen dozens of residents' families from beginning to end, I know a vast majority of them havefelt the same way. While I can speak most directly about the Supportive Care part of the Neighborhood, I have been familiar enough with the Independent Living, Assisted Living, and Memory Care parts of the facility to know that each is top-notch and provide great service to the Rio Rancho/Albuquerque community.

This review is for the skilled nursing facility for short-term rehab. If you are expecting exceptional care, skilled care, compassion, assistance with ANY IADL/ADL task in this exceptional luxurious facility, then this place IS NOT for you or your loved one. They do a a wonderful job admitting you then it's quickly downhill from there. They have adequate staff around the clock, just not adequate enough to tend to or provide you the sufficient care necessary for you to get better and return home. They kept my MIL's door closed almost at all times. That's attentive, alright.... They took longer than 30+ minutes every single time to tend to her. This included accidents that could've have been prevented. The professionalism and demeanor is insulting considering the field they are in. This includes the management staff. I hope DOH steps in and requires the company to retrain the whole skilled nursing staff and team. Please discuss with your doctors/loved ones before agreeing to transfer here.

I am so happy with the tour abd support. The Neighborhood has exactly what I need for my mom. I am calling them tomorrow to arrange her move.

The Neighborhood in Rio Rancho is by far the nicest senior campus in the Albuquerque / Rio Rancho area. There are no semi-private rooms in the nursing home. Each room has it's own bathroom/shower. Each room has it's own thermostat to control the ac/heating. Each room has it's own TV and private telephone. The rooms and halls are quiet. The residents frequently say that this is the first full night's sleep that they have had in weeks! What makes the Neighborhood special is their great care staff. The CNAs and Nurses bend over backward to make the stay pleasant. The therapy department is superb and mom was home in 15 days. The Assisted Living is very pretty and very cool with multiple meeting and activity areas.

We toured this community for my mom's care. We did like the staff who were nice enough to answer the questions we had. The community seemed to be clean and maintained. We liked the list of activities and the menu of healthy meals. My mom wanted a different atmosphere. We would recommend this community for other families.