MorningStar Assisted Living & Memory Care at Arrowhead

Great sales staff. Still trying to determine if what they say is what they provide. Memory Care is more specific and staff should have proper training. We picked this community because of the availability/ Special price/ specific memory care training for their staff. Mostly the memory care training advertised.

Staff members are very kind and engaging with residents and family at MorningStar Assisted Living and Memory Care at Arrowhead. However, the turnover of employees is concerning. Family and residents get very happy and comfortable with a staff member, then she leaves. The move in process was smooth and good. The cleanliness of the main family room area is very good. Housekeeping of my parents' room is not very good. There is a different cleaning staff every time and they just do basic surface cleaning. I always bring a bag of supplies and clean the toilet, bathroom and floors. Their laundry basket is always full. They often only have one bath towel available. Responsiveness of responsible staff has been poor. Initially, the food was not good quality and my parents were not eating. A few weeks later, the food improved and my parents were very happy. The staff said that a new chef began. I'm happy to see improvement in the food quality. It would be incredible if family can receive a weekly menu and document recommended changes. I've tried a couple times with the menu printed at the front desk and making notations, X's on foods my parents will not eat and then ask staff to provide the document with notations to the cooking staff. It worked twice with requested changes, but that was it. I'm guessing it was confusing for the cooking staff to see the handwritten notations all over their weekly menu. An emailed menu, with change recommendations, might be cleaner and easier for the cooking staff to understand. Activities in Memory Care are very sparse. The residents need to be physically engaged and invited to participate in different activities. Back to routines, musician on Thursdays at certain time, movie Wednesday with old Elvis movies, etc. Routine exercise and fitness is a big favorite, but also very sparse. If someone does not personally go and tell my parents they are invited to join, they will not, due to lack of understanding. The gentleman that did physical therapy with group chair exercises came in and gathered some residents to begin. My mom got very excited and the gentleman said he was sorry, but they did not take my parent's health insurance so he could not work with them. Unbelievable. We pay a high monthly rate for my parents' care. I understand that we moved in during a change of executive staff. I am still hopeful for improvements with structure and consistency.

They were responsive and eager to help my mom. I would recommend them, but only if their parent was able to take advantage of the activities. It's awfully expensive if the person is going to be in bed or in their room all day.

My loved one seems to enjoy the food. We picked this community because my loved one liked it the best. With the activities, they bring in comfort animals and musicians. They have been amazing, and really good at dealing with my loved one. They are doing a very good job. I would recommend to other families.

The community itself is very clean and the administrative staff team are very friendly, whenever we do have questions or concerns and we bring it to their attention they are very responsive. However the care team (nurses, aids, med techs) the friendliness can be a hit or miss and at times it seems like they do not communicate with one another. Also the meals could be improved, our loved one says they are not that good and dry.

We toured with MorningStar at Arrowhead and found it to be a very nice facility. It was in our top 3 choices.

We had a great tour experience at MorningStair at Arrowhead. We had previously toured the MorningStar closer to me and we got the same great lively vibe from this facility. When we toured they had live entertainment preforming and the residents were really enjoying it. The reason we went with the other MorningStar was because of the locaiton, but this also seems like a great place!

It's beautiful and I love it. Food has gotten even better in the last month and they offer so many things to do. I'm just very happy here.

I have found out that this community is good on all levels. the community is neat and clean and the staff is very friendly and helpful. I would recommend this community to others based on my experience.

A little too far to travel to see Dad when we want , very welcoming community

It is a new community. It is a great smaller community. My loved ones have access to anything they want, and have independence if needed. Due to the pandemic the food has been delivered to the resident's rooms. There can be a lack of variety. A great assisted living community that is flexible with us allowing us to help the transition of our loved ones.

They were very caring at MorningStar assisted living and did a very good job, especially during these hard times. I would recommend them to others looking.

My mom spent the last year of her life in the memory care section of Morningstar at Arrowhead. Everyone loved her and took incredible care of her. I could call (or show up before Covid) at any time of day or night and talk to her. I was kept informed of her condition at all times and staff were always friendly and supportive. She was moved here after her assisted living facility couldn't care for her increasing needs after a series of falls. The staff at the previous facility recommended Morningstar as a wonderful facility. After we put her on hospice care, the hospice staff called after every visit to tell me she was receiving exceptional care at Morningstar. I would recommend this facility to anyone and everyone.

The staff members at the community are all really nice, and the treated our loved one well. However, sometimes they just did not tell the truth especially within the administration issues.

We chose Morning Star Assisted Living because of the convenience of the location, the staff members, and the value for your money. The room sizes are great, very spacious. The best part about the community was the staff members, they were great. Also their open area where all the residents sat together was very nice. I would absolutely recommend.

With everything COVID related, I think Morningstar Arrowhead has done a fabulous job with assisting my parents - one in Assisted Living and the other in Memory Care. I have found the administration to be very good at communicating and the same with the staff. I have been very pleased at the level of care my parents are receiving.

I brought my mother to Morningstar after a year of another facility. I wish I would have brought her to Morningstar to begin with. She had end stages copd and they improved her quality of life tremendously. From her daily bingo games to cruising around on her scouter to socialize with other residents and staff. [Names removed] and the entire staff were amazing with her. They kept her entertained and helped her keep her dignity and pride all the way up to the end. The cook would go above and beyond if she didn’t like what was on the menu he would fix her something she did like??. Even in the end when her time was coming to an end they safely let me be with her in her room for the two days leading to her death due to copd- so she didn’t die alone. During the last three months they kept their entire community safe from the Coronavirus. I tell everyone how grateful I am for their amazing home at Morningstar and I recommend it to everyone!

My family moved my Dad in here at the end of 2019. He was having memory issues and has early dementia. He is doing great. Everyone one at Morning Star seems to really care for him and make him feel at home. The facility is small and compared to all the others we looked at feels more like a nice hotel then a assisted living facility. During this covid 19 they really step up to help fill in for all the stuff we as his family can’t do. The place is very friendly and super clean. This transition is hard but I think this was the best choice we could have.

I moved into MorningStar at Arrowhead just 2 weeks ago. I cannot express my gratitude enough for the caring staff and hardworking individuals who are employed at this community. It was not easy moving during this "new norm," but their Community Relations expert, [name removed], made the transition a smooth one. She went out of her way to set up my apartment and pick up items I needed (keeping me out of the public) so that it really felt like home when I arrived. She even helped arrange for a doctor to come see me so that I have the right oxygen supplies I need. I am thankful to have found such a warm and inviting place where I can make new friends. Thanks for watching out for us Veterans!

I have volunteered at this charming community. Staff is respectful and caring to residents, family members and each other. The community is bright, clean and reputable. I look forward to volunteering again.