Mission Creek

Our family and loved one had a great experience at Mission Creek. Our loved one enjoys the meals offered. The staff take very good care of our loved one. There are times on the weekends the community doesn't smell the best. Mission Creek has a lot of great activities for the residents, and they are good at getting the residents involved with the activities.

They promised lots and did very little. The rooms and bathrooms were dirty. The memory care side was locked behind doors that made a terrible alarm noise every time they opened which was a lot. Communication was terrible. Pretty much hated the place. Sorry we put our loved one there.

They were understaffed, and it was not a good experience. Some of the staff were pretty nice, and some were not. They had activities but they did not encourage my loved one to participate. They need to improve on effective communication with family members, and providing updates on their loved ones care.

If your loved one just needs a place to live or needs minimal assistance then this community could be great, however the memory care part of the community sucks. We felt that they just wanted to fill a room and did not have our loved ones best intentions in mind, we felt they had lied to us. We would not recommend the memory care side of Mission Creek to anyone.

Overall it was not a very good experience. The staff was friendly and you can tell they have good intentions but lack of training and lack of staff round the clock was frustrating. Also they need more of an activities agenda/calendar. Very disappointing. Also leadership stability was missing. The short time my mom was there management and nursing saw a turn over. The nurse that assessed my mom was gone a week later and unfortunately that caused a lot of disruption in care, services and Mission Creek did not fully communicate the changes.

We really like that Mission Creek is a smaller community - we felt this would allow our loved one to have more one on one personalized quality care. The staff members have all been friendly and helpful and based on our experience so far we would recommend Mission Creek to other families

My loved one likes the food. On the other hand, it has been, a very unpleasant experience. The room rarely gets cleaned. Ther has been lack of communication, with mangement on getting and keeping my loved ones room cleaned. Also, they do not have regular activities.

It's a fine facility. And it's medium-sized. They struggle with keeping direct care staff. As a result of that, sometimes wait times are longer than expected. But overall people are friendly. And they do try to make things better. It's just on a week-to-week basis, you never know if they're going to be fully staffed or not. They have had a big change in the last two weeks, adding a lot more care staff. So hopefully that will create improvements. They have plenty of activities. They could clean a little more often in my loved one's room, but it's never terrible. For the most part they take care of things well, including adult diaper smells. And the dining areas, restrooms, and front areas are always clean.

We just moved my father from this community. It was a very horrific experience. There are numerous occasions at this community where there were no staff at this community and that is not good for a memory care unit. There were times where he went without medications and there was no one to distribute the food. They were very unapologetic and did not seem to try to rectify the situation. We knew we had to leave as soon as we could. I know that there are staffing issues everywhere but you can not have that many hours understaffed for people who can not take care of themselves.

I wouldn't recommend this community to your loved one or anyone else. We felt that the community is unsafe and there is not enough staff. There had been times that the call lights for the residents and the staff haven't check on the residents in several hours. I feel it is criminal what they are doing to the residents in the community. We moved my loved one out of the community due to our concerns.

To other families, I would say be prepared for a Covid outbreak. We've had two Covid emergencies in the last month. I don't think there's a great deal of danger, but they go into lockdown for 7 days for each incident. I wish everybody there was vaccinated, but not all are at this time. I know that they have a lot of good safety features that they require: wearing masks, calling in before you visit, and so on. I like the staff there. They're very accommodating. There was a time when we couldn't get ahold of people, and it's clear that they're understaffed. But we've had some very good meetings with them since then, and they're doing the best job possible under the current circumstance. I'm very happy with the level of activities that they offer. We're able to check Mom out to take her out to lunch and things. When I speak with the other residents, I've never heard anyone say anything negative, only positives. The food is a little bland, but I understand why. I've gotten to know the person in charge of healthcare and the person in charge of the whole operation. I think they are good people and very caring. Most of the staff are very caring and like my Mom. For us, it has worked out well. I did some cost comparisons, and they were a little more expensive, but not remarkably so. And I think it's a good value.

This is our #1 pick so far. Inviting friendly atmosphere. Clean. They get to choose/order what they want for breakfast and alternatives available if they don’t want what is being served for lunch and dinner. Smaller room but has a small fridge and no wave, bright with big windows and view of green bushes/trees. Has big bathroom with wall-in shower. Building has lots of outdoor spaces and love the sunroom overlooking g large outdoor area. They bring a snack cart around to rooms 3 x/day and have a lot of activities and entertainment. Feels like a good fit for them but wish the room was a little bigger. We need to give them our decision by Friday.

Small Community which is a plus for memory care. The discount for couples was not clear at the time of tour.

I hope the change in management helped. They had a management issue when we were there. It is a beautiful place, and it looked like the staff was very friendly. The unit director was very cold and not talkative. It didn't seem like a good fit for the director. I never saw her interact with any residents. The unit director never called me about my loved one's personal belongings being stolen. The community was understaffed. I would see residents with their call lights on and the staff was in a different unit. The executive staff never called us about anything, until after we left.

There are problems with staff overnight. They do not have enough at night to manage the residents and they did not pay attention to the residents. Call lights stayed on for hours. The room sizes are really nice. My mom loved the food. They have outside space for residents to use. There have been some changes since my mom was there.