Linden Village A ProMedica Senior Living Community

The only item I would like to see improve is that her eye glasses seem to always be dirty when I and other family members visit and so we clean them. All other areas are very well done. [name removed] is her best self the last few weeks she even has a significant other "[name removed] " who just turned 99 years old and is also doing really well. [name removed] no longer asks about her home or pets or anything from her previous life. She is happy and has forgotten former things. Linden Village is great!

The staff members at Linden Village were amazing, friendly, and kind. Food was good but not great. Rooms small but adequate. I called once and a resident answered the phone, which was a little concerning. Everything seemed clean.

They are all very nice, and helpful. The interaction with the staff is really good, and they keep us well informed. The activities are really good, and I am really impressed. My loved one is getting wonderful care for the price.

I have absolutely nothing bad to say about the place. They were very good to me and my mother. They treated her fantastic during the last weeks of her life and did whatever she needed. They treated us with respect and were very helpful. The head person, [name removed], treated me with the utmost respect and helped me with anything I needed. Before we even moved in, she made time on a Sunday for my sisters to come into town to tour. They are fantastic people, and I don't say that about many. They did not charge me a cent until my mother arrived, and when she passed away, I got refunded any unused funds right away. So they're very honest.

Linden Village was the best out of the facilities that we looked at. The staff let you know all the time how your loved one is doing and if there are any questions or concerns, they have been great with communication. They have things going on 3 or 4 times a day. They do crafts, questions and readings about history, finger nail painting, holiday parties, etc. We get a list of the activities and what all is happening at what time. Overall we have been very pleased and would recommend them to others looking.

The staff is very friendly. They were very good to both of my parents. One of my only concerns is my dad is very bored at times. They do try to get him involved, but he's not necessarily interested in the activities.

It's a great place. My mom really likes it there. I like the idea that she has her own room, yet she has friends that she hangs out with all day, and they do crafts and things together. My mom likes the food as well. We would definitely recommend them to other families.

I would recommend the community to others for their loved ones. My mom is happy here, and this is a big plus for me. Some of the activities include: arts and crafts, painting of the women's nails, bingo, and more for the residents to choose from

My family and I wanted a placement where my loved one's cognitive abilities would be challenged and used, and where his socialization would be enhanced. And we definitely have that here. The staff has been very adaptable in handling him and meeting him where he is. For instance, lately he thinks he's in a hotel. And a staff member wrote him a note along the lines of "You'll be staying here tonight, sir. Your wife booked the room, and you're all good to go." They told me me loved one was drafting a letter to the restaurant at the "hotel," stating how good the food is, at good prices, with very friendly service. They're definitely meeting him where he is at and giving him the best quality of life he can have right now. With the pandemic, I've only been inside very briefly and am only seeing certain areas. But I've had a support group there pre-pandemic, and everything was fine regarding cleanliness. When I interface on the phone with staff, they've been fine. The woman who facilitates my support group was outstanding during our placement here. It's been difficult just being buzzed in without much interaction. But from what I hear, my loved one is an eager participant in the activities. And they're doing a good job of providing memory care focused activities. I'm very impressed with how they've handled things and his transition here. They've been a great support to me as well, and the activities director has given me some great tips on how to get the most out of interacting with him, whether it be via Zoom or in person.

When taking a tour of linden village it seemed real nice . But after we put our mother there everything went down hill . The smell was horrible like they never cleaned and the care was not like was explained to us My mother fell they did call to tell us they made it seem like it wasn’t that bad her wrist was swollen and black and blue they did get it X-rayed which should have been done right away but they did it on the 2nd day took forever to here the results ended up her wrist was fractured which ended up to be an old fracture and on day 3 we told them to have her taken to the emergency room because she still would not get out of bed. Found out not only was her wrist fractured her hip was broken. She needed to have a hip replacement and will never walk again her dementia is 10 times worse because of the surgery. We trusted these people with our mother!!!! Very irresponsible people working there.

My experience in the beginning when we had taken the tour was good but when the time came to drop our mother off things were different. She was not being showered wearing clothes that weren’t hers had fallen out of bed 3x each time being assured they would do something well the last time she endured a hip fracture and and OLD wrist fracture would never ever recommend Linden Village. My mother now will never walk again gets around now in a wheel chair

My mother has been living at Linden Village for 4 years. She is now at a stage that requires higher level of care and will be moving on. I am grateful for the 24 hour, day after day constant care given by the caregivers and activities ladies. I always had peace of mind knowing my mom was safe, secure and treated compassionately, even though she was difficult at times. It takes very special people to do this job. I would recommend this facility to families who have a loved one with dementia.

My family and I went to tour and the community was very clean. They knew we were coming and cleaned. Then the care went downhill after my loved one moved in. You could smell urine from the moment you walked in all the way down the hallway. The staff never emptied the trash. The nurse said that it wasn't my job, that is the third shift's job. My mom fell and the community said they didn't know what happened. She was bruised on her face and black and blue down to her collarbone. The head nurse was lying for the nurses. Once when my loved one's insurance called because they were worried that my loved one's blood pressure medication hadn't been ordered in over a month. The nurse and head of nursing said that wasn't right because I gave that to her on Sunday. The head of nursing, stated she didn't know who was supposed to order the medication for my loved. [name removed] who was in charge of activities was wonderful. She was correcting the residents to make sure the residents had their walking assistance (wheelchairs, cane, walker).

The marketing director ([name removed]) and the one activities leader were former students of mine. This gave me some comfort that I know some staff working at Linden Village. Longevity with staff was another plus which means there's little change for the residents. I found the staff to be friendly and willing to help. The residents seem happy and well cared for. The facility is clean and homey. This is a definite prospect. [Name removed] is scheduled to visit with my mom to make an assessment to determine if Linden Village would be a good fit for her.

Living out of town can be hard when I was so close to my dad. However, since we have dad at Linden Village it gives me peace of mind knowing that he gets provided good care and when I do visit he is participating in programs, which adds quality to his life! I am so grateful!

Tour was awesome. [Name removed] greeted us and there was a sign welcoming our family. We spoke in her office first because I had a lot of questions. She answered everyone and really made us feel at ease. Then she gave us a tour. It was beautiful and we got to see one of the rooms which was perfect. Just enough space for everything and there was lots of space to wander with no security concerns. It felt very safe. I thought the pricing was very good for what they offered. We saw the residents, all nicely dressed and engaged in a memory game while we were there. We loved it. Thanks [name removed] for taking the time to answer our millions of questions and seeking out the Nursing Director to answer a question you were not sure of. We left there feeling it was everything and then some.

I toured at Linden Village, and overall, I was not impressed with them. There didn't seem to be a very good caregiver to resident ratio here, and I didn't like that there was a smell about the community. Overall, I don't think it would have made the best fit for my loved one.

Linden Village of Lebanon is a beautifully bright and airy environment for my mom who is already calling it home. Each of the cottages has a front porch with rocking chairs to enjoy the fresh air. The caregivers treat her like gold. She loves the food that they serve and that is saying a lot! They do everything they can to accommodate her and make her feel welcome. She was able to move to another table where was a better fit of companions to enjoy dinner with. There is a shared kitchen that they can get their snacks when they want to. They have a great room where she enjoys the activities that the staff encourages the residents to participate. My only concern is that they should have two caregivers per cottage instead of the one. There are times when they seem overworked by trying to do it all with the limited amount of staff. For the most part, the maintenance staff tries to keep up with repairs needed. Overall I would definitely recommend this community, especially to others who are higher functioning and need less assisted care.

It was a hard adjustment at first for my husband with his move to this community. However everything is working out much better now. I do feel comfortable with his move to this community. I know he is safe, and receiving good care. The staff is good, they have been helpful, and kind. They provide nice meals, and have good activities offered for the residents. I would recommend this community, it has worked out well for us.