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The Addison of Willow Pond

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40 Willow Pond Way, Penfield, NY 14526

9.7
Review score
21 reviews
Add review
9.7
Review score
21 reviews
5 star
76%
4 star
19%
3 star
5%
2 star
0%
1 star
0%
See all reviews
8.2
Review score
2678 reviews
97 facilities
For pricing & availability:
(866) 374-4058
The Addison of Willow Pond
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The Addison of Willow Pond community exterior
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Todd H
-
Family/friend
5.0
Peace of Mind
We found The Legacy at Willow Pond through a place for Mom 4 years ago. Mom loves this place. There is plenty of different activities. The meals are really good. We eat there when we are in town to visit. I stayed there for a week when my Mom was in the hospital this past summer. It was a

About the facility
The Addison of Willow Pond

The Addison of Willow Pond is a serene independent living community nestled in Penfield, New York. Situated on luscious grounds peppered with trees and foliage, this community invites residents into a retirement filled with unique amenities, fine dining, and a plethora of stimulating activities. With happy hours, coffee breaks, and trips to top shopping and dining destinations, residents enjoy a stress-free life centered around new experiences.

Time-consuming chores and home maintenance are things of the past, as staff happily handles them, so residents may dedicate themselves to their favorite hobbies and pastimes. Residents can indulge in well-balanced meals and snacks prepared by a quality culinary team. Additionally, an on-site fitness center offers access to a variety of health services to ensure resident wellness.

Regardless of interests, this community offers a variety of entertainment options suitable for seniors. Residents are encouraged to take advantage of on-site amenities including the salon, interfaith chapel, library, and more. They can also participate in a dynamic schedule of activities, including educational lectures, art classes, musical events, and so on.

The Addison of Willow Pond aims to help residents feel at home, so they can choose from cheerful studio, one-bedroom, and two-bedroom floor plans. The community even offers move-in...

Read more

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2024 award winners

Senior living options offered

Independent Living

Pricing
for The Addison of Willow Pond

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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at The Addison of Willow Pond

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The Addison of Willow Pond community exterior
The Addison of Willow Pond

40 Willow Pond Way, Penfield, NY 14526

Heathwood Assisted Living at Penfield community exterior
Heathwood Assisted Living at Penfield

100 Elderwood Ct., Penfield, NY 14526

Legacy at Grande Vie
Legacy at Grande Vie

2140 Five Mile Line Rd, Penfield, NY 14526

Baywinde Senior Living community exterior
Baywinde Senior Living

100-200 Kidd Castle Way, Webster, NY 14580

9.7
Review score
21 reviews
9.7
Review score
21 reviews
5 star
76%
4 star
19%
3 star
5%
2 star
0%
1 star
0%
9.4
Review score
13 reviews
9.4
Review score
13 reviews
5 star
62%
4 star
38%
3 star
0%
2 star
0%
1 star
0%
9.2
Review score
32 reviews
9.2
Review score
32 reviews
5 star
33%
4 star
22%
3 star
13%
2 star
19%
1 star
13%
9.1
Review score
78 reviews
9.1
Review score
78 reviews
5 star
54%
4 star
24%
3 star
13%
2 star
4%
1 star
5%
Studio
Starting at $X,XXX/mo
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at The Addison of Willow Pond

Healthcare Services

  • Medication Management
  • Staffing & Ancillary Services

Meals & Dining

  • Meals Provided
  • Professional Chef
  • Guest Meals
  • Low / No Sodium
  • Vegetarian
  • International Cuisine
  • Room Service
  • Restaurant Style Dining

Room Amenities

  • Cable or Satellite TV
  • Full kitchen
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Handicap Accessible
  • Respite or Short Term Stays Offered
  • Ground Floor Units

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Property Convenient to Public Transit
  • Transportation at Cost
  • Resident Parking Available
  • Complimentary Transportation
  • Uncovered Parking

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • TV Lounge
  • Central Fireplace
  • Barber Shop
  • Beauty Salon
  • Indoor Atrium
  • Meeting Room
  • Indoor Common Areas
  • Main Street Shops
  • Outside Patio
  • Outdoor Common Areas
  • Library

Recreational areas

  • Billiards Lounge
  • Piano or Organ
  • Arts and Crafts Center
  • Game Room
  • Movie or Theater Room
  • Fitness Center
  • Raised Garden Beds

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping
  • Grocery Shopping and Errands

Languages spoken

  • English

Activities

  • Happy Hour
  • Visiting Rabbi
  • Live Dance or Theater Performances
  • Stretching Classes
  • Catholic Services
  • Devotional Activities Offsite
  • Pet-focused Programs
  • BBQs or Picnics
  • Activities Off-site
  • Brain fitness / Dakim
  • Cooking Classes
  • Wii Bowling
  • Trivia Games
  • Dances
  • Live Well Programs
  • Wine Tasting
  • Birthday Parties
  • Holiday Parties
  • Live Musical Performances
  • Art Classes
  • Tai Chi
  • Gardening Club
  • Visiting Chaplain or Priest
  • Yoga / Chair Yoga
  • Educational Speakers / Life Long Learning
  • Activities On-site
  • Day Trips and Outings
  • Devotional Activities On-Site

Reviews

for The Addison of Willow Pond

9.7Review score21 reviews
9.7
Review score
21 reviews
5 star
76%
4 star
19%
3 star
5%
2 star
0%
1 star
0%
Senior Lifestyle - Main
8.2
Review score2678 reviews97 communities
Write a review
A Place for Mom has scored The Addison of Willow Pond with 9.7 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, The Addison of Willow Pond has 21 reviews with an average "overall experience" of 4.7 out of 5.
Overall Rating
4.7
Cleanliness
4.8
Friendliness
4.8
Care Services
4.5
Staff
4.9
Meals & Dining
4.4
Activities
4.6
Value for Cost
4.4
A Place for Mom has scored The Addison of Willow Pond with 9.7 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, The Addison of Willow Pond has 21 reviews with an average "overall experience" of 4.7 out of 5.
Parent company
Senior Lifestyle - Main
8.2
Review score2678 reviews97 communities
Logo for Senior Lifestyle - Main
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Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 21 reviews
Todd H - Family/friend
Independent Living
January 24, 2024
5.0
Peace of Mind
We found The Legacy at Willow Pond through a place for Mom 4 years ago. Mom loves this place. There is plenty of different activities. The meals are really good. We eat there when we are in town to visit. I stayed there for a week when my Mom was in the hospital this past summer. It was a very pleasant atmosphere. All the staff were great. They asked about Mom and were asking what they could do when she was ready to return. Maintenance guys were responsive to some requests made. I did laundry there and those facilities were always clean and the machines were fairly new. They have a little refreshment shop which was convenient to grab a coffee in the morning on my way out the door. The property manager is on call and is very responsive as well. They are conveniently located. Close to the highway. There is a Wegmans, Target and Liquor Store all within walking distance. They also have a medical team that makes visits. If you are fortunate enough to find an opening here, grab it!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Barb H - Resident/client
Independent Living
October 23, 2023
5.0
My Home for 5 Years
My name is Barb I've lived at the Legacy at Willow Pond for 5 years with my cat snoopy. We love the community and I enjoy meeting new people daily. I have made so many friends here and have picked up my new nickname "Higgy" over the years! The activities they offer are great and a great variety same with the meals they offer there is something for everyone. Getting together for activities is the highlight of my day meeting more people. The staff here is amazing and so caring and go above and beyond when you need any assistance. I would recommend Legacy at Willow Pond as a great fit for anyone looking for a retirement community. Come visit!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Addison of Willow Pond
January 3, 2024
Dear Barb (Higgy), Thank you for the 5-star review and meaningful feedback. We are so delighted to hear about your experience and how much you’re thriving with us in our community. We are so honored to have you as one of our beloved residents. Thanks for shining your light! [Posted on behalf of Jeffrey Kipp, Executive Director]
Anonymous - Resident/client
Independent Living
October 19, 2023
3.0
Verified Review
Room for improvement
The meals that are prepared at Legacy at Willow Pond for the residents is just awful. Based on the experience we have had so far, we would not recommend this community to other families who are looking for a place for their loved ones.
Cleanliness
4
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
1
Activities
3
Value for Cost
3
Response from The Addison of Willow Pond
October 25, 2023
Thank you for sharing your feedback. I'm sorry to see your frustration and poor review. We are open to all feedback and input. I would very much appreciate it if you could contact me to discuss and address your concerns in detail. - Jeff Kipp (585) 388-7663.
Anonymous - Family/friend
Independent Living
October 13, 2023
5.0
Verified Review
Legacy at Willow Pond review
What our family likes the most about the Legacy at Willow Pond community so far is that is it a smaller community and conveniently close to shopping.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
2
Value for Cost
3
Response from The Addison of Willow Pond
October 25, 2023
Dear Family Member, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your loved one continues to thrive.
Lisa H - Resident/client
Independent Living
August 27, 2023
5.0
Home for 17 years
I’ve lived at Legacy for almost 17 years and am so happy to call Willow Pond my home. Being in a community with so many friendly people makes Legacy such a fun place to live with so many things to do. The location is perfect within walking distance from wegmans and target. Very happy with my move to Legacy!
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Addison of Willow Pond
September 7, 2023
Hi Lisa, thank you so much for your kind words and for choosing Legacy as your home for almost 17 years! We're thrilled to hear that you're enjoying the friendly community and the convenient location. We appreciate your support and hope you continue to have a fantastic experience with us.
Tomi L - Family/friend
Independent Living
August 22, 2023
5.0
Fantastic staff and place
My mother has been living at Legacy Willow Pond for couple of years and loves it. The staff is extremely helpful, carrying and accommodating. You get a sense of family in dealing with them. The rooms are spacious, well kept and typically updated with each new resident. The kitchen and maintenance management/staff is fantastic; they are extremely helpful and greatly accommodating for my mother’s special dietary and maintenance needs. Management is very engaged and has established a great culture focused on the needs of the residents. I’m very happy my mother is in this place.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Addison of Willow Pond
September 7, 2023
Hi Tomi, thank you so much for your wonderful review! We're thrilled to hear that your mother is enjoying her time at Legacy Willow Pond and that our staff has been helpful and accommodating. It's great to know that our focus on the needs of our residents is appreciated.
tammy N - Family/friend
Independent Living
July 16, 2023
5.0
Mom loves living at Willow Pond
My moved into Willow Pond and it has been a great experience. She loves the food and the friends she's made. [name removed] and [name removed] are great to work with as is all of the staff! I would recommend it to everyone.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Addison of Willow Pond
August 3, 2023
Dear tammy, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your Mom continues to thrive.
Mike M - Family/friend
Independent Living
July 11, 2023
5.0
Amazing
Legacy at Willow Pond is a great place and we are so happy with choosing this community for our mom. I highly recommend reaching out to them if you are looking into senior living options. Dad loves Thursday night Bingo and is so happy he is able to get to Wegmans (his favorite place) every Wednesday. We love his apartment. It has a beautiful balcony that over looks their courtyard.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Addison of Willow Pond
August 3, 2023
Dear Mike, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your Dad continues to thrive.
Anonymous - Toured community
Independent Living
March 22, 2023
5.0
Verified Review
I really liked it!
I toured Legacy at Willow Pond and I really liked the facility. However, my loved one was only looking at proximity to me and drivability of the area for herself.
Response from The Addison of Willow Pond
April 11, 2023
Dear Friend or Family Member, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know if your loved one is ever interested in visiting our community.
Jackson - Family/friend
Independent Living
January 25, 2023
5.0
Best choice for independent senior-living in Rochester!!!
My Dad moved in about 6 months ago and we couldn’t be happier. After living alone for so long I never thought he would be active again, but I was wrong. He is so happy now that he moved and has made several friends in the community. He’s very satisfied with the meals and all the activities they offer. Legacy has changed his life for the better and leaves me knowing my Father is in good hands. 10/10 to Willow Pond, the Staff and Residents are so welcoming and make this transition a million times better.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Addison of Willow Pond
February 1, 2023
Dear Jackson, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your dad continues to thrive.
Lisa - Family/friend
Independent Living
January 25, 2023
5.0
No better place than Willow Pond
Legacy at Willow Pond is by far the most accommodating, clean, friendly community I have toured with my Mom. We sat for a lunch tour and the service and meal was incredible. The ED was so understanding and knew how life changing this decision was for our Mom and family. Willow Pond really blew us away with their activity offerings, dining selections and the warm cozy atmosphere. It was a no brainer when we decided to move Mom in!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Addison of Willow Pond
February 1, 2023
Dear Lisa, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your mom continues to thrive.
AR - Family/friend
Independent Living
January 23, 2023
5.0
Verified Review
Warm and Welcoming Community
The ED and all the staff are really striving to make a warm and welcoming environment for each resident. The facility takes pride in being clean, having courteous staff, and providing personal touches to help residents feel at home. In general the residents seem happy and healthy, there are good meals and activities available, transportation to groceries and basic services, and the apartments are completely renovated upon move-in with new appliances and flooring.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Response from The Addison of Willow Pond
February 1, 2023
Dear AR, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your loved one continues to thrive.
Marianne P - Family/friend
Independent Living
October 1, 2022
5.0
A Wonderful Community
I cannot speak highly enough of The Legacy Communities, especially the Penfield facility. It truly is a home away from home. Everyone at the community has become a family member. The warmth and genuine concern from the staff makes not only my loved one feel Safe and loved, but it also makes our entire family a part of the community. We celebrate birthdays, holidays and Special occasions there as if it were our Own home. Cleanliness is paramount along with beautifully manicured grounds and lovely sitting rooms. Deciding to have my loved one live here was one of the best decisions we made as a family. It will be one of yours too.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Addison of Willow Pond
October 5, 2022
Dear Marianne, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your loved one continues to thrive.
anonymous - Resident/client
Independent Living
August 26, 2022
4.0
Verified Review
Legacy at Willow Pond Review
Management does not seem to have a lot communication with each other. One person promises something will happen, but then they do not communicate it and it does not get get done. But generally everything else has been good. The staff is friendly and residents especially are all very friendly. I think that it is a nice and safe place to live. I would recommend Legacy at Willow Pond to others looking for independent living.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
3
Activities
3
Value for Cost
4
Response from The Addison of Willow Pond
November 4, 2022
Thank you for providing your feedback. I'm glad to hear that you would recommend Legacy at Willow Pond! We are focused on constant improvement, so I would be very grateful if you could reach out to me so I can learn more about the communication issues you referred to. Thank you, Jeffrey Kipp, Executive Director, 585-388-7663
MGV - Resident/client
Independent Living
August 2, 2022
5.0
Verified Review
All in all a very nice place to live
I like it here. Everybody is nice and kind. Its kept up very well. And it's just a nice place to live.
Response from The Addison of Willow Pond
November 4, 2022
Thank you for taking the time to leave us an online review, we really appreciate it. We’re honored you chose Willow Pond and please stay in close contact and let us know what we can do to ensure you continue to thrive here.
TR - Family/friend
Independent Living
October 22, 2021
5.0
Verified Review
Excellent
The place feels very homey and very friendly. The decorations made me feel like it was almost a 4 or 5 star hotel when I first walked in. My family member loves the food, and I think it's excellent too. There are several amenities you don't find at other similar facilities. There's a café if you decide you don't want to go to lunch or if you want a snack during the day. There's a convenience store that has a lot of essentials people may run out of. There's a pool, and nice gardens. Overall, Legacy seems to go out of their way to make the residents happy.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Response from The Addison of Willow Pond
September 7, 2023
Thank you, TR, for your kind words about our facility. We strive to create a welcoming atmosphere with our homey decor and excellent amenities. We're glad you and your family member enjoyed the food and found our additional offerings useful. It's our pleasure to make our residents happy.
W E E - Family/friend
Independent Living
September 27, 2021
5.0
Verified Review
Satisfied with Professional and Caring Response to Needs of Resident and Families
I would recommend the community to others without hesitation. I feel comfortable with my friend being in the community. If something were to go wrong the staff and community would let me know immediately.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Addison of Willow Pond
September 7, 2023
Thank you, W E E, for your kind words and recommendation. We strive to create a safe and welcoming community where everyone feels comfortable. Rest assured, our dedicated staff is always here to promptly address any concerns. We appreciate your support!
DS - Resident/client
Independent Living
April 19, 2021
4.0
Verified Review
my review
The food is really good and they offer a good variety. The staff and residence are very friendly and the community is very clean and neat. The community is in a nice location with shopping close but we are far enough back for it to be peaceful and lots of nature. I would recommend the community
Cleanliness
5
Friendliness
5
Meals & Dining
5
Staff
5
Activities
5
Value for Cost
4
Angel - Family/friend
Independent Living
September 18, 2020
5.0
Verified Review
Nice Warm Transition into the Next Phase of Your Life
The community has tried to make an effort of keeping activities up through COVID. My loved one is very happy with the community. The community asks for feedback on the the food. My loved one likes the food. The apartment is very nice for my loved one.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Activities
5
Response from The Addison of Willow Pond
September 23, 2020
Thanks for sharing. We're glad to hear you and your loved one are satisfied with our community. Please do not hesitate to reach out to us if there is anything we can do for you.
Lillian Killaby - Resident/client
Independent Living
November 24, 2018
3.5
Verified Review
good
I have been here for 8 months, I feel it is not fair to try and rate my experience for this reason. Legacy at Willow Pond has had a whole new team and they are doing well to make a new home for me and others. Some things will be changing as time goes and I was prepared for this when I came. So far my experience has been good and I look forward to a future here at Willow Pond. Check back in a couple years and
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
Response from The Addison of Willow Pond
November 28, 2018
Thank you for sharing your experience with an online review. We value your opinion and we’re so glad you are satisfied and happy. My door and phone line are always open, should you have special requests or ideas for ways we can consistently earn your satisfaction. Sincerely, Michelle Kennison, Executive Director Posted on behalf of Michelle Kennison.
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The Addison of Willow Pond offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored The Addison of Willow Pond 9.7 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (585) 388-7663 to reach a resident at The Addison of Willow Pond.

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7.0
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4 star
100%
3 star
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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