Laurel Glen at Memphis Assisted Living & Memory Care

1645 West Massey Road, Memphis, TN 38120


About the community Laurel Glen at Memphis Assisted Living & Memory Care

For more than 20 years, the dedicated team at Laurel Glen at Memphis has been providing the finest Assisted Living/Memory Care community services in the Memphis, Germantown, Collierville, Shelby and Desoto area.

We know how difficult it can be for a loved one to make the transition from home to a care community. Our friendly, caring and compassionate staff will work with you closely to ensure that your loved one’s unique needs are all being met. Every one of our residents is treated with the utmost amount of respect and dignity. We take the time to personalize each resident’s care plan to meet their specific requirements.

Senior Living Options Offered

Assisted living
Memory care

Pricing for Laurel Glen at Memphis Assisted Living & Memory Care

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
1 Bedroom
Starting at
$XXXX
/mo
Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Laurel Glen at Memphis Assisted Living & Memory Care

Health Care Services

Diabetic care
Incontinence care
Ambulatory care
Memory care
Medication management

Staffing & ancillary services

Doctor
Nurse
Podiatrist
Dentist

Meals & Dining

Meals provided
Guest meals
International cuisine
Professional chef

Room Amenities

Respite or short term stays offered
Kitchenette
Handicap accessible
Cable or satellite tv
Air conditioned

Community Amenities

Memory care services

Secured community
Enclosed courtyard
Outdoor walking paths

Transporation & parking

Resident parking available
Complimentary transportation
Property convenient to public transit
Uncovered parking

Common areas

Outdoor common areas
Indoor common areas
Barber shop
Beauty salon

Services

Beautician
Housekeeping
Laundry service / drycleaning

Pets

Cats allowed
Dogs allowed

Languages spoken

Hungarian
Romanian
Spanish

Primary language spoken by staff

English

Recreational areas

Piano or organ

On-site dining options

Private dining room

Activities

Devotional activities on-site
Devotional activities offsite
Protestant services
Catholic services

Reviews for Laurel Glen at Memphis Assisted Living & Memory Care

3.8

(46 reviews)

Write a Review

Cleanliness

3.9

Care services

3.8

Staff

4.0

Meals & dining

2.0

Activities

3.8

Value for cost

3.9

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1-20 of 46 reviews
2.0
March 16, 2021
Joyce - Sibling of resident/client
I would recommend it for someone who can truly do assisted living

Due to the covid restrictions we were not able to get inside the community to see how clean it was but the exterior was very clean. They also still put in a really good effort to keep the activities going which was nice, our only problem we ran into is that in the beginning they did not assess our loved one correctly.


5.0
February 19, 2021
RW - Child of resident/client
Verified Review
Home away from home

The community has done a good job taking care of my mother-in-law. The community's communication is very good also. The food is really good and my mother-in-law loves the food. I would recommend this community to others

Response from Laurel Glen at Memphis Assisted Living & Memory Care

February 22, 2021

Thank you for sharing with other families! We so appreciate earning your recommendation and will pass your kudos to our team!


4.0
February 8, 2021
Mike K - Child of resident/client
Verified Review
Nice place!

We have been very happy and pleased overall, except for the food. They are having to serve it in their rooms due to covid, but we are hoping it improves when the dining room opens up.

Response from Laurel Glen at Memphis Assisted Living & Memory Care

February 9, 2021

Thank you Mike for sharing your experience with other families. We know this has been a difficult year for our residents - and we appreciate your consideration of the adjustments made. We look forward to a bright 2021!


4.0
November 12, 2020
Anonymous - Loved one of resident/client
my review for Carriage Court

The community value is really good. The staff is very forthcoming, we did have a delay with covid Covid communication at first but that has improved. The rooms are a little small, but the room layout is good. The location was great for us and we would recommend this community.

Response from Laurel Glen at Memphis Assisted Living & Memory Care

November 12, 2020

Thank you for sharing! We appreciate your feedback and are proud to have earned your recommendation!


4.0
June 30, 2020
Becky Cain - Loved one of resident/client
Verified Review
Very satisfied

I was very pleased with Carriage Court. The staff was kind and helpful. The facility was inviting. The food was very good. The room sizes and layout were good. They have outdoor space for the residents to use.

Response from Laurel Glen at Memphis Assisted Living & Memory Care

July 2, 2020

Thank you Becky! We're so glad you were impressed by our community and we will pass your kind words to our staff!


0.5
April 4, 2020
Taytech - Loved one of resident/client
Glad to be Gone!

Thank God I moved my husband to another facility this past Jan., before the Covid-19 escalation. My Husband spent four years at Carriage Court; 1/12 years in assisted living, and 2/12 years in Legacy Court, the lock down memory care unit. Initially facility ( asst living) was excellent, but by the time my husband was sent to Legacy Court, things were going rapidly down hill.The staff was transitory and lean; Legacy Court was dark, cramped and depressing. Staff knowledge and ability to recognize medical red flags, was woefully deficient.Whenever I raised a concern, even with a Nurse, the problem was always" caused by progression of his illness." I am a Medical professional, and caught serious issues that required the doctor's oversight, and sometimes sent my husband to the ER on more than one occasion. No Director of Nursing here for well over a year; books not up to date.I was called many times to rush over and sign documents which were retro-dated. Weigh scale broken, and l had to become very vocal before it was finally repaired. They had been estimating my husband's weight. Protocols were lax or nonexistent. Water was not placed consistently at resident's dining table. After my husband dehydrated,and was placed in hospice after a week in the hospital, this was corrected, but residents were not consistently urged or monitored in their fluid consumption.No water was offered outside of mealtime on a consistent basis. I started a sign-in protocol for Legacy Court after my husband was apparently sexually assaulted in his room by someone from outside the facility. Most of the time you had to look for the sign-in book. Sheets were not dated, and there was no pen. Very lax!!!!!!!!!!!!! My husband was taken out of hospice the end of Oct.(20/19 ) and for the previous 6 mos, had not gotten dehydrated,(good oversight by hospice ) but early Dec. of last year,he was back in the ER dehydrated, and dehydrated two more times in Dec.,taken to the ER; the last time spent two weeks in the hospital.I would tell staff he was dehydrated, and urge them to monitor and give him water on a regular basis. I found him in the dining room one day in Dec., trying to feed himself,, and food was everywhere, because of the muscle spasms he was having from being dehydrated. The staff seemed oblivious to the situation. He ended up in the hospital that night. Dehydrated 3 times in Dec, all requiring hospital stays. I became aware of this facility's inspection deficiencies in Dec.20/19, on Tn.Gov. and found out Carriage Court had come close to being shut down last year. They have been on probation since June of 2019, and still remain on probation, after paying several large fines. My mother and uncle were in assisted living at a better time for this facility. There are currently better facilities to place your loved ones. I have seen some wonderful ones! I feel very guilty that I did not move my husband before I did. Legacy Court is a depressing area, and needs to be overhauled; bad apples on staff, better space ,better lighting in rooms and common areas, and better decor. I always felt down and weepy after being there.The residents deserve much better!!!! All of these facilities need to be regularly monitored for quality which is directly affected by adequate staff, their credentials and qualifications, promptness in addressing medical issues, and how often the place changes ownership.


5.0
November 10, 2018
JP - Loved one of resident/client
Verified Review
Very pleased

I have been very pleased with the care at Carriage Court. I have no complaints at all.

Response from Laurel Glen at Memphis Assisted Living & Memory Care

November 15, 2018

Hi JP! Thank you for sharing your recommendation of our community; we appreciate your confidence in us!


4.0
September 27, 2018
Anonymous - Toured community

Good visit


0.5
April 30, 2018
Anonymous - Loved one of resident/client
Dont do it

Understaffed always on nights and weekends. Management does not care. Only looks out for themselves. They dont help out or assist with resident needs. Coul care less abiut working short as long as they get there bonus for cooperate. Food awful and serves residents foid they can not chew.


5.0
April 1, 2018
Anonymous - Toured community

clean nice liked it


3.0
March 22, 2018
Anonymous - Toured community

I enjoyed my tour and found the staffers to be pleasant and engaging. I liked that this property offered assisted living and memory care, but I was less comfortable with this facility's use of contact nurses. Since my mother has some dementia, I'm concerned that she would not have the opportunity to get to know the nurses and/or support staff.


0.5
November 26, 2017
Anonymous - Loved one of resident/client

My grandmother is and always has been my hero, so it makes sense that I want the absolute best care and love she deserves. It only took a month for my family to realize that Carriage Court was not going to provide the level of support and kindness that should accompany a memory care facility. The staff was always rude...every time I visited, they would tell me how "bad" my grandma behaved. The area designated for memory care patients was dark and shut off from everything around it, much like a [Removed] ward...I would come in and my grandma would be pacing up and down the only hall in the entire facility. Activities were few and far between; staff seemed to be more interested in their phones than interacting with the people they are there to help. She was rarely showered and dressed appropriately. Personal items were not cared for (for example, we got my grandmother a life-like (and fairly expensive!) cat toy because it gives her a sense of calm. One day my family and I came in and the staff had actually taken the cat out of her room and was playing around with it --quite roughly-- with the other residents while my grandma was hiding in her room). Her new glasses went missing, and staff acted like it was a major hassle for them to look for them (needless to say, the glasses were never located). We could not have been more disappointed with Carriage Court and are very thankful to have found a much more suitable home for my wonderful grandmother elsewhere. (Note: This review was posted on their Facebook page, only to be deleted within 12 hours. I suppose they only want comments that make them look far better than the rating they deserve.)

Response from Laurel Glen at Memphis Assisted Living & Memory Care

November 30, 2017

Ms. Kissinger, Thank you for your review of Carriage Court of Memphis. As the new Executive Director, I am so disappointed to learn that resident and the family did not have a wonderful experience while residing at our community. Our top priority is to deliver top quality service and care to both the resident and the family members. Although I was not directly involved in the community at the time, I would certainly appreciate the opportunity to speak with you directly about why we did not meet or exceed your expectations of service and care. I would like to hear your view on how we can improve the quality of service and care at our community going forward. Please contact me directly at [removed] or our community number at [removed]. Laura Hicks Executive Director Carriage Court of Memphis


4.5
November 8, 2017
Don Adams - Loved one of resident/client
Verified Review
2 weeks stay following operation

My Mother, [Removed], spent 2 weeks here to gain her strength back from an operation. We really felt she received first class care. We are glad she spent the time here. The whole staff is great, so is the food.

Response from Laurel Glen at Memphis Assisted Living & Memory Care

January 10, 2018

Don, thank you for taking the time to provide feedback; we appreciate your confidence in us and we're so pleased that your mother had a great experience during her stay with us!


4.0
August 31, 2017
Anonymous - Toured community
Verified Review
Water Feature In Courtyard Out Back

This community was nice. The inside was very bright with a good amount of windows to let the natural light come in. The community is very clean looks good. The staff was friendly and very helpful on the tour. The prices was out of our budget.


2.0
August 31, 2017
Anonymous - Toured community
Verified Review
Not Impressed at All

We were disappointed in how run down this community appeared to be, the staff member that did our tour did a nice job showing us around and answering our questions but we did not feel that this would be a good fit for our mother at all.

Response from Laurel Glen at Memphis Assisted Living & Memory Care

January 5, 2018

Thank you for taking time to provide us with your feedback. We’re sorry to hear that your visit at Carriage Court of Memphis did not live up to the expectations we strive for. It’s important to us that we understand and address your concerns, so we invite you to reach out to our Executive Director at our community phone number. Thank you again for your input, and we look forward to hearing from you!


5.0
August 17, 2017
Anonymous - Loved one of resident/client
Verified Review
Mom is doing great

My mom is doing very well here, she is making friends and getting involved in the many activities and field trips that they offer here. Now the food is not the best quality, in fact, it's just not good at all. The staff is very in tune with all of the residents and they are so friendly and nice. They have a great front porch that the residents like to go out and sit on, they visit with one another and even my mom who is not an outside person goes out from time to time. Mom's room is smaller than we would like but she seems to be adjusting to it nicely.

Response from Laurel Glen at Memphis Assisted Living & Memory Care

August 30, 2017

Thank you for sharing your review of Carriage Court of Memphis; we appreciate your feedback! Our goal is to provide the best possible experience for our residents and families, so please don't hesitate to share any additional input with our Executive Director.


3.5
June 15, 2017
Anonymous - Toured community
Verified Review
My tour

This looked like a nice community when we visited. The people we met were friendly. This community does seem to offer some nice amenities and activities. This community was just a little larger than what we were looking for.

Response from Laurel Glen at Memphis Assisted Living & Memory Care

July 5, 2017

Thank you for sharing your review! We appreciate your feedback and we're so pleased that you enjoyed your visit with us. We're disappointed that we were not the best fit for you, we are confident that you'll find a community that you love!


5.0
April 6, 2017
Anonymous - Toured community
Verified Review
Not Needing Assistance

I saw nothing wrong or bad during the tour experience. I didn't pick them because it was more about the fact, it is an assisted living community. My mom s not ready for assistance. We felt like she would be more better served in an independent community.

Response from Laurel Glen at Memphis Assisted Living & Memory Care

May 17, 2017

Thank you for taking the time to write a review; we appreciate your feedback!


5.0
March 10, 2017
Anonymous - Loved one of resident/client
Verified Review
Carriage Court A Caring And Genuine Community

This facility offers quality care. It is clean and the staff are excellent. Staff members are very attentive and take a personal interest in each resident and their families. Everything is very personal at Carriage Court. Staff speak to residents and guests all the time and are always happy, friendly, and genuine. They work very hard to ensure the residents are happy and well cared for in all things. There is an extremely low staff turn over rate at this community. Some staff have been their for 17 years. The food is excellent. Nurses are attentive and there are plenty of activities to keep the residents busy.


4.5
January 19, 2017
Anonymous - Toured community
Great Experience

Our visit to Carriage Court was wonderful! Everyone was very friendly and helpful. The residents seemed happy and they have lots of activities planned. We are just beginning our search and had lots of questions - [Removed] was able to answer all of our questions and concerns and gave us great information to take home. Carriage Court is a great community and we fill our mom can get great care here and be very happy.


Neighborhood around Laurel Glen at Memphis Assisted Living & Memory Care

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Frequently Asked Questions about Laurel Glen at Memphis Assisted Living & Memory Care

Laurel Glen at Memphis Assisted Living & Memory Care offers Studio, 1 Bedroom and Semi-Private. Learn more.

Laurel Glen at Memphis Assisted Living & Memory Care has received an average review rating of 3.8 based on 46 reviews. See all reviews.

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