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Laurel Glen at Memphis Assisted Living & Memory Care

1645 West Massey Road, Memphis, TN 38120

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Laurel Glen at Memphis Assisted Living & Memory Care community exterior
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anonymous - Loved one of resident/client
4.0
I would recommend

Laurel Glen at Memphis was head and shoulders above other places we toured. It is very updated and nice. With any facility like this, there is a period of time where you really have to follow up and make sure your loved one is getting the kind of care that they need. So I would just tell others to expect for it to take some time for your loved one to get acclimated with the schedule, dining, rooms, staff etc. Overall I would recommend Laurel Glen to others... Read more

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About the facility Laurel Glen at Memphis Assisted Living & Memory Care

Laurel Glen at Memphis Assisted Living & Memory Care in Memphis, Tennessee is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Laurel Glen at Memphis Assisted Living & Memory Care is a community within Frontier Management, LLC properties. See all Frontier Management, LLC communities.

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Amenities at Laurel Glen at Memphis Assisted Living & Memory Care

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Medication Management
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Kosher
Low / No Sodium
No Sugar

Room Amenities

Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Kitchenette
Handicap Accessible
Air Conditioned
Cable or Satellite TV

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Uncovered Parking

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Barber Shop
Beauty Salon

Recreational areas

Arts and Crafts Center
Piano or Organ

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Indoor Walking Paths

Languages spoken

English
Hungarian
Romanian
Spanish

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Protestant Services
Catholic Services

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Reviews

for Laurel Glen at Memphis Assisted Living & Memory Care
3.8(49 reviews)
Write a Review

Cleanliness

3.9

Friendliness

4.0

Meals & Dining

2.0

Care Services

3.8

Activities

3.9

Staff

4.3

Value for Cost

3.9

Overall Experience
16
23
4
2
4
Date Submitted
2
3
6
Reviewer
0
24
24
0
Care Received
4
45
1-20 of 49 reviews
Sort by

4.0
anonymous - Loved one of resident/client
Assisted Living
November 30, 2022
Verified Review
I would recommend

Laurel Glen at Memphis was head and shoulders above other places we toured. It is very updated and nice. With any facility like this, there is a period of time where you really have to follow up and make sure your loved one is getting the kind of care that they need. So I would just tell others to expect for it to take some time for your loved one to get acclimated with the schedule, dining, rooms, staff etc. Overall I would recommend Laurel Glen to others

Cleanliness

3

Friendliness

5

Meals & Dining

2

Care Services

4

Activities

5

Staff

5

Value for Cost

4

Response from Laurel Glen at Memphis Assisted Living & Memory Care

December 1, 2022

Hi! Thank you so much for taking the time to acknowledge Laurel for the care and attention provided. We are so happy to hear our team has gone above and beyond, and your praise has been shared.


4.5
Anonymous - Toured community
Memory Care
September 15, 2022
Verified Review

I toured this facility and it was nice. We were impressed with all of the staff and the appearance of the facility. Ultimately, we chose another place closer to home. Distance was a big factor in our decision and this facility was a little bit further from home than we were looking for.

Response from Laurel Glen at Memphis Assisted Living & Memory Care

September 19, 2022

We are so happy to hear you had such an enjoyable experience on your recent tour with us. We take pride in treating each resident with care while providing a comfortable atmosphere for residents to call home. Thank you for the kind review.


3.0
anonymous - Toured community
Assisted Living
April 7, 2022
Verified Review
My tour review

This community needed to be updated and not the right type of place that we were looking for for my loved one. The tour guide was nice, this was just not the right place for my loved one.


2.0
Joyce - Loved one of resident/client
Assisted Living
March 16, 2021
Verified Review
I would recommend it for someone who can truly do assisted living

Due to the covid restrictions we were not able to get inside the community to see how clean it was but the exterior was very clean. They also still put in a really good effort to keep the activities going which was nice, our only problem we ran into is that in the beginning they did not assess our loved one correctly.

Cleanliness

5

Friendliness

3

Meals & Dining

2

Care Services

2

Activities

4

Staff

3

Value for Cost

2


5.0
RW - Loved one of resident/client
Memory Care
February 19, 2021
Verified Review
Home away from home

The community has done a good job taking care of my mother-in-law. The community's communication is very good also. The food is really good and my mother-in-law loves the food. I would recommend this community to others

Cleanliness

No data collected

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

No data collected

Staff

No data collected

Value for Cost

4.5

Response from Laurel Glen at Memphis Assisted Living & Memory Care

February 22, 2021

Thank you for sharing with other families! We so appreciate earning your recommendation and will pass your kudos to our team!


4.0
Mike K - Loved one of resident/client
Assisted Living
February 8, 2021
Verified Review
Nice place!

We have been very happy and pleased overall, except for the food. They are having to serve it in their rooms due to covid, but we are hoping it improves when the dining room opens up.

Cleanliness

No data collected

Friendliness

5

Meals & Dining

2

Care Services

5

Activities

5

Staff

5

Value for Cost

4

Response from Laurel Glen at Memphis Assisted Living & Memory Care

February 9, 2021

Thank you Mike for sharing your experience with other families. We know this has been a difficult year for our residents - and we appreciate your consideration of the adjustments made. We look forward to a bright 2021!


4.0
anonymous - Loved one of resident/client
Memory Care
November 12, 2020
Verified Review
my review for Carriage Court

The community value is really good. The staff is very forthcoming, we did have a delay with covid Covid communication at first but that has improved. The rooms are a little small, but the room layout is good. The location was great for us and we would recommend this community.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

3

Value for Cost

5

Response from Laurel Glen at Memphis Assisted Living & Memory Care

November 12, 2020

Thank you for sharing! We appreciate your feedback and are proud to have earned your recommendation!


4.0
Becky Cain - Loved one of resident/client
Memory Care
June 30, 2020
Verified Review
Very satisfied

I was very pleased with Carriage Court. The staff was kind and helpful. The facility was inviting. The food was very good. The room sizes and layout were good. They have outdoor space for the residents to use.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

4

Value for Cost

5

Response from Laurel Glen at Memphis Assisted Living & Memory Care

July 2, 2020

Thank you Becky! We're so glad you were impressed by our community and we will pass your kind words to our staff!


0.5
Taytech - Loved one of resident/client
Memory Care
April 4, 2020
Glad to be Gone!

Thank God I moved my husband to another facility this past Jan., before the Covid-19 escalation. My Husband spent four years at Carriage Court; 1/12 years in assisted living, and 2/12 years in Legacy Court, the lock down memory care unit. Initially facility ( asst living) was excellent, but by the time my husband was sent to Legacy Court, things were going rapidly down hill.The staff was transitory and lean; Legacy Court was dark, cramped and depressing. Staff knowledge and ability to recognize medical red flags, was woefully deficient.Whenever I raised a concern, even with a Nurse, the problem was always" caused by progression of his illness." I am a Medical professional, and caught serious issues that required the doctor's oversight, and sometimes sent my husband to the ER on more than one occasion. No Director of Nursing here for well over a year; books not up to date.I was called many times to rush over and sign documents which were retro-dated. Weigh scale broken, and l had to become very vocal before it was finally repaired. They had been estimating my husband's weight. Protocols were lax or nonexistent. Water was not placed consistently at resident's dining table. After my husband dehydrated,and was placed in hospice after a week in the hospital, this was corrected, but residents were not consistently urged or monitored in their fluid consumption.No water was offered outside of mealtime on a consistent basis. I started a sign-in protocol for Legacy Court after my husband was apparently sexually assaulted in his room by someone from outside the facility. Most of the time you had to look for the sign-in book. Sheets were not dated, and there was no pen. Very lax!!!!!!!!!!!!! My husband was taken out of hospice the end of Oct.(20/19 ) and for the previous 6 mos, had not gotten dehydrated,(good oversight by hospice ) but early Dec. of last year,he was back in the ER dehydrated, and dehydrated two more times in Dec.,taken to the ER; the last time spent two weeks in the hospital.I would tell staff he was dehydrated, and urge them to monitor and give him water on a regular basis. I found him in the dining room one day in Dec., trying to feed himself,, and food was everywhere, because of the muscle spasms he was having from being dehydrated. The staff seemed oblivious to the situation. He ended up in the hospital that night. Dehydrated 3 times in Dec, all requiring hospital stays. I became aware of this facility's inspection deficiencies in Dec.20/19, on Tn.Gov. and found out Carriage Court had come close to being shut down last year. They have been on probation since June of 2019, and still remain on probation, after paying several large fines. My mother and uncle were in assisted living at a better time for this facility. There are currently better facilities to place your loved ones. I have seen some wonderful ones! I feel very guilty that I did not move my husband before I did. Legacy Court is a depressing area, and needs to be overhauled; bad apples on staff, better space ,better lighting in rooms and common areas, and better decor. I always felt down and weepy after being there.The residents deserve much better!!!! All of these facilities need to be regularly monitored for quality which is directly affected by adequate staff, their credentials and qualifications, promptness in addressing medical issues, and how often the place changes ownership.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


5.0
JP - Loved one of resident/client
Memory Care
November 10, 2018
Verified Review
Very pleased

I have been very pleased with the care at Carriage Court. I have no complaints at all.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Laurel Glen at Memphis Assisted Living & Memory Care

November 15, 2018

Hi JP! Thank you for sharing your recommendation of our community; we appreciate your confidence in us!


4.0
anonymous - Toured community
Memory Care
September 27, 2018

Good visit

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


0.5
anonymous - Loved one of resident/client
Memory Care
April 30, 2018
Dont do it

Understaffed always on nights and weekends. Management does not care. Only looks out for themselves. They dont help out or assist with resident needs. Coul care less abiut working short as long as they get there bonus for cooperate. Food awful and serves residents foid they can not chew.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


5.0
anonymous - Toured community
Memory Care
April 1, 2018

clean nice liked it

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


3.0
anonymous - Toured community
Memory Care
March 22, 2018

I enjoyed my tour and found the staffers to be pleasant and engaging. I liked that this property offered assisted living and memory care, but I was less comfortable with this facility's use of contact nurses. Since my mother has some dementia, I'm concerned that she would not have the opportunity to get to know the nurses and/or support staff.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


0.5
anonymous - Loved one of resident/client
Memory Care
November 26, 2017

My grandmother is and always has been my hero, so it makes sense that I want the absolute best care and love she deserves. It only took a month for my family to realize that Carriage Court was not going to provide the level of support and kindness that should accompany a memory care facility. The staff was always rude...every time I visited, they would tell me how "bad" my grandma behaved. The area designated for memory care patients was dark and shut off from everything around it, much like a [Removed] ward...I would come in and my grandma would be pacing up and down the only hall in the entire facility. Activities were few and far between; staff seemed to be more interested in their phones than interacting with the people they are there to help. She was rarely showered and dressed appropriately. Personal items were not cared for (for example, we got my grandmother a life-like (and fairly expensive!) cat toy because it gives her a sense of calm. One day my family and I came in and the staff had actually taken the cat out of her room and was playing around with it --quite roughly-- with the other residents while my grandma was hiding in her room). Her new glasses went missing, and staff acted like it was a major hassle for them to look for them (needless to say, the glasses were never located). We could not have been more disappointed with Carriage Court and are very thankful to have found a much more suitable home for my wonderful grandmother elsewhere. (Note: This review was posted on their Facebook page, only to be deleted within 12 hours. I suppose they only want comments that make them look far better than the rating they deserve.)

Cleanliness

2.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

1.5

Response from Laurel Glen at Memphis Assisted Living & Memory Care

November 30, 2017

Ms. Kissinger, Thank you for your review of Carriage Court of Memphis. As the new Executive Director, I am so disappointed to learn that resident and the family did not have a wonderful experience while residing at our community. Our top priority is to deliver top quality service and care to both the resident and the family members. Although I was not directly involved in the community at the time, I would certainly appreciate the opportunity to speak with you directly about why we did not meet or exceed your expectations of service and care. I would like to hear your view on how we can improve the quality of service and care at our community going forward. Please contact me directly at [removed] or our community number at [removed]. Laura Hicks Executive Director Carriage Court of Memphis


4.5
Don Adams - Loved one of resident/client
Memory Care
November 8, 2017
Verified Review
2 weeks stay following operation

My Mother, [Removed], spent 2 weeks here to gain her strength back from an operation. We really felt she received first class care. We are glad she spent the time here. The whole staff is great, so is the food.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5

Response from Laurel Glen at Memphis Assisted Living & Memory Care

January 10, 2018

Don, thank you for taking the time to provide feedback; we appreciate your confidence in us and we're so pleased that your mother had a great experience during her stay with us!


4.0
anonymous - Toured community
Memory Care
August 31, 2017
Verified Review
Water Feature In Courtyard Out Back

This community was nice. The inside was very bright with a good amount of windows to let the natural light come in. The community is very clean looks good. The staff was friendly and very helpful on the tour. The prices was out of our budget.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


2.0
anonymous - Toured community
Memory Care
August 31, 2017
Verified Review
Not Impressed at All

We were disappointed in how run down this community appeared to be, the staff member that did our tour did a nice job showing us around and answering our questions but we did not feel that this would be a good fit for our mother at all.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2

Response from Laurel Glen at Memphis Assisted Living & Memory Care

January 5, 2018

Thank you for taking time to provide us with your feedback. We’re sorry to hear that your visit at Carriage Court of Memphis did not live up to the expectations we strive for. It’s important to us that we understand and address your concerns, so we invite you to reach out to our Executive Director at our community phone number. Thank you again for your input, and we look forward to hearing from you!


5.0
anonymous - Loved one of resident/client
Memory Care
August 17, 2017
Verified Review
Mom is doing great

My mom is doing very well here, she is making friends and getting involved in the many activities and field trips that they offer here. Now the food is not the best quality, in fact, it's just not good at all. The staff is very in tune with all of the residents and they are so friendly and nice. They have a great front porch that the residents like to go out and sit on, they visit with one another and even my mom who is not an outside person goes out from time to time. Mom's room is smaller than we would like but she seems to be adjusting to it nicely.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Laurel Glen at Memphis Assisted Living & Memory Care

August 30, 2017

Thank you for sharing your review of Carriage Court of Memphis; we appreciate your feedback! Our goal is to provide the best possible experience for our residents and families, so please don't hesitate to share any additional input with our Executive Director.


3.5
anonymous - Toured community
Memory Care
June 15, 2017
Verified Review
My tour

This looked like a nice community when we visited. The people we met were friendly. This community does seem to offer some nice amenities and activities. This community was just a little larger than what we were looking for.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5

Response from Laurel Glen at Memphis Assisted Living & Memory Care

July 5, 2017

Thank you for sharing your review! We appreciate your feedback and we're so pleased that you enjoyed your visit with us. We're disappointed that we were not the best fit for you, we are confident that you'll find a community that you love!


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Frequently Asked Questions about Laurel Glen at Memphis Assisted Living & Memory Care

Laurel Glen at Memphis Assisted Living & Memory Care offers Studio and 1 Bedroom. Learn more.

Laurel Glen at Memphis Assisted Living & Memory Care has received an average review rating of 3.8 based on 49 reviews. See all reviews.

Call (901) 763-3232 to reach a resident at Laurel Glen at Memphis Assisted Living & Memory Care.

To reach a resident at Laurel Glen at Memphis Assisted Living & Memory Care call: (901) 763-3232



The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.