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Kirby Pines/Fireside Villa/Providence Place

3535 Kirby Road, Memphis, TN 38115

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Kirby Pines/Fireside Villa/Providence Place in google map
anonymous - Loved one of resident/client
4.0
Impressive architecture but could use some improvements.

No one greeted us when we moved in.They weren't even expecting us to move in.She's supposed to wear a watch but they don't check if She loves the food there. They emphasis they have a lot of activities but It's a very large place and it is difficult for resident sin certain sections to walk to activities in other sections.I asked [Removed], the activities director to encourage my mother to get more involved and she has. When you walk in it is very Posh.The central lobby has a impressive double staircase. They have antique furniture everywhere. The assisted living is separated from the nicer part of the community. We didn't realize this while we were doing the tour. You kinda of do the tour and don't know where you're going.... Read more

Read all reviews

About the facility Kirby Pines/Fireside Villa/Providence Place

Kirby Pines/Fireside Villa/Providence Place in Memphis, Tennessee is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.

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Amenities at Kirby Pines/Fireside Villa/Providence Place

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided
Anytime Dining
Guest Meals
International Cuisine

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Full kitchen
Kitchenette
Ground Floor Units

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Transportation at Cost
Property Convenient to Public Transit

Pets

Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Indoor Atrium
Barber Shop

Recreational areas

Swimming Pool
Arts and Crafts Center
Ballroom
Fitness Center

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Wander Guard or Similar System Available
Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Visiting Rabbi

Reviews

for Kirby Pines/Fireside Villa/Providence Place
2.5(14 reviews)
Write a Review

Cleanliness

3.0

Friendliness

2.9

Meals & Dining

No data collected

Care Services

2.5

Activities

2.9

Staff

No data collected

Value for Cost

2.4

Overall Experience
2
5
0
1
6
Date Submitted
0
0
0
Reviewer
1
6
5
0
Care Received
0
14
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0
1-14 of 14 reviews
Sort by

0.5
anonymous - Loved one of resident/client
Memory Care
August 16, 2018
Kirby Pines rehab delivers substandard, inhumane care

Do not be fooled by the beautiful grounds and well decorated lobbies at Kirby Pines. My mother in law has lived in the independent section for 14 years and then this year needed to be in rehab. I have been a nurse for 39 years and worked in a variety of settings in the Memphis area. I am embarrassed and ashamed to have these nurses represent the nursing profession and i am speaking of the supervisors and director of nursing. There is absolutely no concern for patients, minimal standards of care are not being met (basics like staff washing their hands), rude and unprofessional behavior, staff asleep at the nurses station, and even basic needs not being met. My mother in law made a choice years ago thinking that by buying into Kirby Pines, she was ensuring that her family wouldn’t be burdened and she could easily move to the next level of care when needed. Clearly the patient room pictures are not published in all the Kirby Pines ads. The furniture is at least from the 60’s, the rooms need painting, the drawers on the dresser don’t even close. The nursing administrators are non responsive, do not care about family’s concerns, won’t answer questions and even stated the president of Kirby Pines doesn’t read emails! Even when trying to understand a process or policy, you get multiple answers or staff members say they don’t know. Just today my mother in law reported asking 3 staff members for water only to receive it hours later. I don’t believe in blasting any business without speaking to management but i have never experienced such blatant disregard and lack of caring for a patient and their family. When upon speaking with management (finally after multiple requests), it was absolutely shocking to hear professionals respond in the way they did. Do not invest one dime in this facility.

Cleanliness

1.5

Friendliness

1

Care Services

1

Activities

1.5

Value for Cost

1


0.5
anonymous - Loved one of resident/client
Memory Care
August 16, 2018
Kirby Pines Rehab doesn’t meet minimal standards of care

My mother in law has been a resident of Kirby Pines for over 14 years. After a stroke, she moved to the rehab section. She has been there 7 weeks and as a Nurse with 39 years experience, i am appalled at the care she has received. Not only has the care been below standard, the administration and nursing directors are not responsive, make excuses and do not care about the care that is being delivered. Staff are extremely unprofessional and rude. Staff have been found asleep at the desk during the night shift. The wrong diet order was put in upon admission and not changed until a family member noticed some food on the tray that should not have been there. When questioned, the nursing director blamed that on physician error and was not even concerned that the nursing staff that delivered and noted the tray day after day didn’t pick up on the fact that a patient they were giving insulin to daily was receiving a regular diet! There are too many examples to list but it is deeply disappointing to have this type of care being delivered and a nursing director that is not responsive nor does she even to profess to care. As an RN, she is an embarrassment to the profession. Do not be fooled by the ads, beautiful grounds and well appointed lobbies. The patient rooms look like the furniture has not been updated since 1960. The one dresser in the room looks like it fell off a truck. There is not a single picture in the patient rooms to brighten the space or even a bulletin board to put something on.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
anonymous - Loved one of resident/client
Memory Care
July 8, 2018
Don't judge a book by it's fake cover

Comment: If you have to go to Job's Way at Kirby Pines, the staff is great. They truly show compassion in giving daily care to residents with very sad memory issues. However, the air conditioning is awful! Does not adequately cool the facility and they will not fix it! The problem has been on going for over 9 years! Our family member has been there two and a half years and when we complain about the air conditioning, they make it better for a day and then it gets HOT again! They will not answer my questions and meetings have been promised yet they never happen. They give a lot of good lip service. They brought in some room air conditioners ( which are horrible and a hazard) this year on June 11 and I was told it was a temporary fix. A month later, nothing else has been done. It is still very hot in the area where the residents eat, have programs or watch movies. The management at Kirby Pines seems to be more concerned with looking good from the outside than they are with taking care of all of their residents. The rest of Kirby Pines and all offices are cool. Seems like they know the residents at Job's Way no longer have the abilities to complain so they seem to ignore their basic needs like comfortable temperatures all throughout Job's Way. Very very disappointed in the leadership at Kirby Pines for allowing the residents at Job's Way to suffer in this heat with very inadequate air conditioning. We pay almost 60,000 per year, yet we can not get good air conditioning. Seems to be more important to spend money on bushes, sod, irrigation and fancy light poles than it does to properly take care of the Job's Way residents.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
anonymous - Loved one of resident/client
Memory Care
July 7, 2018
looking good from the outside does not justify pitiful air conditioning for residents who no longer have a voice

If you have to go to Job's Way at Kirby Pines, the staff is great. They truly show compassion in giving daily care to residents with very sad memory issues. However, the air conditioning is awful! Does not adequately cool the facility and they will not fix it! The problem has been on going for over 9 years! Our family member has been there two and a half years and when we complain about the air conditioning, they make it better for a day and then it gets HOT again! They will not answer my questions and meetings have been promised yet they never happen. They give a lot of good lip service. They brought in some room air conditioners ( which are horrible and a hazard) this year on June 11 and I was told it was a temporary fix. A month later, nothing else has been done. It is still very hot in the area where the residents eat, have programs or watch movies. The management at Kirby Pines seems to be more concerned with looking good from the outside than they are with taking care of all of their residents. The rest of Kirby Pines and all offices are cool. Seems like they know the residents at Job's Way no longer have the abilities to complain so they seem to ignore their basic needs like comfortable temperatures all throughout Job's Way. Very very disappointed in the leadership at Kirby Pines for allowing the residents at Job's Way to suffer in this heat with very inadequate air conditioning. We pay almost 60,000 per year, yet we can not get good air conditioning. Seems to be more important to spend money on bushes, sod, irrigation and fancy light poles than it does to properly take care of the Job's Way residents.

Cleanliness

4

Friendliness

4

Care Services

0.5

Activities

4

Value for Cost

0.5


4.0
anonymous - Toured community
Memory Care
April 5, 2018

nice clean no smells. assisted living doesnt have different care levels before nursing home but all in one place

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
September 7, 2017
Verified Review
We like it

This looks like a really nice community. The people I met have been friendly. This community offers continuing care. We are hoping our loved one will be able to move into this community soon.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.5
anonymous - Toured community
Memory Care
September 5, 2017
Verified Review

We toured this community and liked it. The community looked very well kept and clean. The staff seemed friendly and nice. But they didn't have what we were looking for they only had studios, not any 1 bedroom apartments and that is what we were looking for.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


0.5
Linda Eason - Resident/client
Memory Care
June 24, 2017
Kirby Pines Guarantee: A Fraudulent Advertising Gimmick Lures Seniors

I am an elderly eighty-five year old lady who has been victimized by the management of Kirby Pines Retirement Center, Memphis, Tennessee. In November 2015, I signed a contract with Kirby Pines. The contract was presented with a gold encrusted diploma, signed by the corporation's President and was called a "Guarantee of Satisfaction" which stated that if for any reason I was dissatisfied with Kirby Pines I could terminate my contract, move out and get all my entry fee plus $500 to move. Among a list of many disappointments, the main reason I was dissatisfied with Kirby Pines was the virtual absence of any personal direction and attention by the director or assistant director of the facility. Isn't this the key reason for being there? To keep us seniors active? I never saw any of the directors and it even took the Chaplain five months to welcome me to the facility. Retirement Centers are not for everybody and after the non existent attention, I found Kirby Pines to be not for me. Regardless of my list of complaints, my Resident Agreement specifically stated that I was not required to list the reasons for my dissatisfaction, just simply redeem the Guarantee within one year, move out and receive my entry fee in full plus the additional $500 to help me move. The Guarantee was also verbally communicated to me many times over, throughout the sales process, by the sales agent when I signed my contract and selected my apartment at the facility. The promise to refund all my money in full if for any reason I was dissatisfied was also announced aggressively at the promotional meetings for prospective new residents I attended. It was stated there that if for any reason Any of us were the least bit dissatisfied with Kirby Pines we could state that we were, terminate, and receive a full refund of our money. I understand that this aggressive verbal activity and the inclusion of the Guarantee are still being advertised and used. I submitted a written letter of termination in July 2015 and informed the management that I had done so and wanted to redeem the Guarantee. Fast forward two years. I have received partial amounts of my money after having to spend thousands of dollars and countless hours of time with many attorneys in order to only get back my refund in pieces. This has devastated me financially. Kirby Pines still has not finished my refund and to date still owes me $8,051.74. A small amount to some but enormous to an elderly person like me. The management at Kirby Pines acknowledges that they still owe me my money but after begging them and visiting the office many times to ask for my money back have refused to return my money voluntarily, I have done everything correctly according to the stipulations in the Guarantee and desperately need the last remaining part of my money returned. I now believe the Guarantee to be a [removed] advertising gimmick. I am going to continue to strongly urge Kirby Pines to stand by the Guarantee. Returning my money is the right thing to do. I will continue to pursue and make a commitment to report to all agencies I can, the manner in which I have been mistreated and manipulated so as to warn my fellow seniors and the elder community about the false claims promised by this Guarantee and the manner in which Kirby Pines continues to advertise it.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


4.0
anonymous - Loved one of resident/client
Memory Care
March 3, 2017
Verified Review
Impressive architecture but could use some improvements.

No one greeted us when we moved in.They weren't even expecting us to move in.She's supposed to wear a watch but they don't check if She loves the food there. They emphasis they have a lot of activities but It's a very large place and it is difficult for resident sin certain sections to walk to activities in other sections.I asked [Removed], the activities director to encourage my mother to get more involved and she has. When you walk in it is very Posh.The central lobby has a impressive double staircase. They have antique furniture everywhere. The assisted living is separated from the nicer part of the community. We didn't realize this while we were doing the tour. You kinda of do the tour and don't know where you're going.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


2.0
Green - Loved one of resident/client
Memory Care
January 17, 2017
Verified Review
Kirby Pines Providence Place

I moved my Mom here over a month ago for respite care with the understanding we would probably move in permanently in assisted living. The facility, the grounds, and the people seemed very nice. The staff found us a furnished respite room on short notice. However, the staff has repeatedly ignored or been extremely slow in meeting our requests for repairs or other needs. There was not a nurse call button or medical alert in the room for nearly 2 weeks. Mom fell twice during this time and was on the floor for 45 minutes before she was found. This is unacceptable. Mom is given small portions of food, often not what she chose, and food is cold. She is seated alone in the dining room, limiting social interaction. At this time, we have decided not to move into this community permanently for assisted living.

Cleanliness

3.5

Friendliness

2.5

Care Services

1

Activities

2

Value for Cost

1


5.0
anonymous - Toured community
Memory Care
December 7, 2016

A great place to consider. But it doesn't meet our needs.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Glenn Hearn
Memory Care
July 8, 2016
Verified Review
A Wonderful Place that Gives & Understands

Each member of my family would like to thank you for your support of our mom as we deal with her desease and help her cope. It is very difficult to control her actions and speech, but you at Kirby Pines have provided an environment for her to enjoy and meet friends as well as provide activities that helps keep her active which is what she wants. Again we thank you and support what you do.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


1.0
anonymous - Toured community
Memory Care
January 20, 2016
Bad area of Memphis

bad part of town with a lot of unseemly looking people on the streets outside the gates. Turned around and left.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


4.0
Anonymous
Memory Care
July 21, 2015
Very nice place

We used this facility briefly for respite care for a loved one. Kirby Pines is a very nice, upscale community, and my loved one really enjoyed it. However, it was just too expensive to be a permanent option.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

3


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Frequently Asked Questions about Kirby Pines/Fireside Villa/Providence Place

Kirby Pines/Fireside Villa/Providence Place offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

Kirby Pines/Fireside Villa/Providence Place has received an average review rating of 2.5 based on 14 reviews. See all reviews.

Call (901) 365-3665 to reach a resident at Kirby Pines/Fireside Villa/Providence Place.

To reach a resident at Kirby Pines/Fireside Villa/Providence Place call: (901) 365-3665



The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.