1-8 of 8 reviews
Don't move here!
Friends don't let friends move into Ingleside! This place is a horrible mess of a disaster! Don't let the brand new shining buildings fool you because the older buildings are slums. I know 2 former residents who literally give up tens of thousands of dollars just to get out of that hell hole. 2 of the mid rise buildings have single elevators which constantly break down, sometimes for 3 or 4 days. Can you imagine your 90 year old mother trapped in a building like that? How can the Fire Marshall allow something like this to go on? Some of the apartments had mold on the walls, and the water was found to have legionnella - a family member confirmed that 2 of the residents who lived there were diagnosed with Legionnaires disease. The place also has terrible management. They have had 4 different directors in 3 years and the staff changes all the time. If I could give 0 stars, I would.
Response from Ingleside at Rock CreekJanuary 21, 2020
(January 2020) Hello John Orbach, We appreciate you offering your feedback and we take all concerns seriously. Please contact our Executive Director at [removed] so we can learn more. Sincerely, Ingleside at Rock Creek
A cosmopolitan environment
Hans-Peter Sturm - Resident/client
One of the things a appreciate most at Ingleside is the cosmopolitan atmosphere: The majority of residents has lived overseas for an extended period of time, and usually in various countries all over the globe. Residents are well informed and take a keen interest in both domestic and international development, facilitating stimulating discussions at dinner time. This cosmopolitan environment is reinforced by an excellent activities program, including on-campus lectures and cultural visits in the Washington area.
Ms. Robinson - Loved one of resident/client
Ingleside at Rock Creek is an exceptional place. My grandmother has been a resident there for 2 years now. Every time my family visits her, the staff is pleasant. The facility is clean and very welcoming and we always have and continue to have pleasant experiences. The food that we have experienced there while visiting has been great. Although, she is in her 80's, she constantly tells us how she enjoys interacting with other residents her age and how they keep activities planned for her that she enjoys.
While I know that some places in the DMV area are not good choices, we feel that we have made the perfect choice for her. She hasn't had one complaint and neither have we.
Ingleside is a great place for family members who are independent but need a safe place to live where they can mingle with other seniors their age and still feel as though they are active citizens of society.
A LIFE SAVER
My grandfather recently stayed at Ingleside and I must say it was a excellent experience for him and my family! The staff was excellent and attentive to his needs. The rehab team was pleasant, and persuasive. They always seem to keep a smile on his face while helping him get back on his feet. The food was good and the place was clean. He always had nice things to say when I visited him. I would recommend this facility to others for sure! Thank you Ingleside for helping get my Grand father back home!
Ingleside not a safe choice.
Concerned son - Loved one of resident/client
We moved our loved one out of Ingleside. Recently they have been sued for malpractice which resulted in the death of a patient. I am an attorney and here are the details;
2014 CA 001045 M: GAITHER, ESTATE OF CHARLES C., et al. Vs. INGLESIDE PRESBYTERIAN RETIREMENT COMMUNITY, INC., et al.
Case Type: Malpractice
File Date: 02/21/2014
Status Date: 02/21/2014
Great location but significant management issues
Longtime resident - Resident/client
I really would like to give Ingleside a better review. We've lived here many years and have wonderful friends. Some of the staff are kind, caring and dedicated people, qualities that initially attracted us. But in the past few years the management has been cutting staffing drastically. The quality of the people does not matter, what matters is how cheaply they will work. This has led to constant turnover, and you get what you pay for. Ingleside presents itself as a high-end facility, but when you look behind the curtains it's little better than a glossy McDonalds.
I have to concur with the previus reviewer that Ingleside is declining. It is still an attractive facility, but once you look beyond the initial appearance the reality is sobering. The facility is very short-staffed, which was not the case we we moved in. The problem is most acute in the nursing home; we regularly visit a close friend who is resident there who suffers memory loss and the care she receives is appalling. She is incontinent and we often find that her clothes are sopping with urine. The staff does not check her frequently enough and if she needs any sort of assistance during dinner they just ignore her. The CNAs are busy feeding other residents and the nurses are not willing to do this sort of work. If you do not have someone who can advocate for you or cannot afford private nursing the staff is very neglectful.
I am a retired accountant and based on the financial information I was able to procure it's clear that Ingleside is cutting its hourly staff while compensating upper management very well. The CEO makes close to 400K annually with salary and bonus and the sales and marketing director makes well over 300K. This is an absurd amount of money for a non-profit with an annual budget of less than 20 million. No other non-profit continuing care facility in the DC area pays this sort of salary.
A careful reading of the contract reveals that Ingleside reserves the right to impose new fees at any time, and to raise existing fees by any amount they deem appropriate.
The residents have no meaningful presence on the board.
We have been here a long time, but when the time comes that we need nursing care, we will move to another facility.
Ingleside has kept "Presbyterian" in their name, but I could not find any relationship with the Presbyterian church; the church authorities I contacted said they have no connection to Ingleside.
Quality of care at Ingleside IRC declining
Brian B - Resident/client
Ingleside is in a very attractive location, right in Rock Creek Park. The residents are interesting, well-educated socially active people and we have many friends there. The buildings are reasonably well kept, though the management has been slow to fix problems the last several years. The front line staff in independent living are usually pleasant, though staffing levels have been cut to the bone and it shows.
The dining room is what you find at a mid-level hotel. Nothing exceptional with middle American food. Entrees tend to be bland and over-cooked, with some exceptions. There is a lot of turnover with the wait staff and it can take a long time to get served.
The nursing center has been declining for the last several years. It is one of the most expensive options in the area, but the quality of care is quite poor. Again, the low pay leads to significant turnover, and the staff are overworked and can be very short-tempered. The management is very disorganized and has trouble keeping track of medication and paperwork.
We experienced numerous episodes where it took far longer than it should have for a caregiver to respond, one was for a fall.
If you are considering Ingleside BE SURE to talk to as many residents as possible, and in particular family members of residents of the nursing center.
The residents have no voice on the board, and every year there are new arbitrary fees, and the existing fees have been rising significantly. Unfortunately we did not learn about the problems until we had bought in.
Ingleside is not the same place we moved into some years ago, and we will be moving out.
Too expensive - question va... A Place For Mom Customer - Toured community
Too expensive - question value - also question lifetyle - we're not yet ready to mingle constantly with old folks with many health prob;lems we don't have.