2325 Rockwell Drive, Midland, MI 48642
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
For a local A Place for Mom Advisor(877) 345-1716
Great Staff, very friendly. Very Clean, looks as if you could eat off of the floor. A wide variety of activities, almost something for anyone to enjoy. Care staff are available when they are needed. The community shuttle van is a great addition, there to take you to appointments and where ever you need to go within the city. Highly recommend for your senior living needs.Reviewed on SeniorAdvisor.com
Our experience with a family member's stay at Story Point was very unpleasant. The staff were rude and neglectful and the administration was defensive when we complained and did not address concerns. He was given a button to push, if he needed help, that never worked. When we told the staff it didn't work, they argued with us and said it did. We tried it repeatedly and it did not work, and other residents said theirs didn't work either. He was routinely neglected there. Staff consistently told me he was confused, which has never been true. Now, during the pandemic, we are allowed in because he is dying, and the staff there act offended when I ask them to keep a distance of at least six feet, and the front desk staff do not consistently wear masks. When I ask them to wear a mask before they take my temperature, they act offended. When I ring the buzzer for staff to come, it takes them 12 minutes, or longer, to arrive. I would never recommend this place to anyone.
Response from Independence Village of MidlandNovember 24, 2020
Hi Yvonne, We want you to know that we take your comments very seriously and would like to address them. It is uncommon that we hear that our team is unhelpful or rude, but we don't tolerate that attitude by any of our employees. Our team exists to support our residents and ensure their comfort in our community. During the pandemic, our employees must wear masks when they are in or around our community. If a family member or resident has any concerns about an employee not having their mask on correctly, we would appreciate them connecting with our Executive Director to find an immediate solution. Our employees are trained with a safety-first protocol, meaning that they must ensure that the current resident they are assisting is safe before responding to a different alarm notification. We appreciate your feedback, as it allows us to review our report metrics and procedures to find ways to improve our resident experience. We would love an opportunity to discuss the details of your feedback at your convenience. Please speak to our Executive Director to be put in contact with their leader to discuss your experience further. Thank you!
Excellent care! All around excellence!Reviewed on SeniorAdvisor.com
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.