Independence Court of Monroeville

My loved one was previously a resident at Independence Court of Monroeville. Overall, her experience at this facility was great! All of the staff was extremely friendly and helpful at all times. The cleanliness and quality of care were great. My loved one loved it there! I would definitely recommend Independence Court of Monroeville to family and friends.

I really liked having my mother-in-law at Independence Court. The staff always communicated with me. When she got real bad and hospice was called in, someone called me daily.

Apart from the staff being friendly, what's available for entertainment and living there as a whole, was disappointing. My experience touring started out well, but as time went on, one will see, if you're on the bottom secured unit, like a Tier 3, as my family was, there's nothing but one long table, puzzles, a little radio, and a tv. You don't even have access to the music room. No one should pay this much with little to no entertainment. Some items that weren't supposed to be accessible to psych patients were. The psych wasn't as safe and secured as one would deem it to be. The community should definitely have more activities, more tables, chairs, for the secured unit on the first floor. They definitely need more entertainment. Little staffing was noticed, as well. Because of the pricing, I wouldn't recommend unless they had more activities.

Our family had an in person tour experience with Independence Court of Monroeville and overall it was a nice tour experience but compared to another community we looked out for our loved one, this was just not going to be the best fit

We rate the overall experience a 4 because I see and am told they are short staffed in some ways. The cleanliness receives 4 stars only because my brother's room could be cleaner at times. But, it is not grimy at all, and the entire facility never has an odor. The staff without fail is always courteous. My brother is well cared for. His meds are given on time, and the nursing staff is very knowledgeable about his condition and his needs. Whenever there is an issue I am immediately notified. My brother never complains about his meals and the food has been good when I've eaten there. With the activities, I think this is where the staffing shortage is most noticeable. However, my brother is often reluctant to go to activities, but the staff often will talk him into participating.

If you love your family members do not send them to Independence Court. The staff ignore the residents. I would not choose them again, and I would not recommend them to other families.

We toured this facility and it was a lovely place! The facility was very clean and the staff was very friendly. We had a really good tour here. Everyone was very nice with us, it was a good experience. They also followed up with us a few times after the tour. Unfortunately, it was above our budget, but again a very nice place that I would recommend considering as an option.

My loved one loved the food, and activities. Most of the time, they only cleaned once per week. They are not washing my loved ones hair or clothes, as often as I would like. There was an issue with the medication, and the pharmacy was very expensive to refill prescriptions. There was a major staff change, and no one seemed to know what they were supposed to be doing. The staff was really nice. It's a beautiful place.

The rooms are a nice size and are always clean. The food is good and my mother in law enjoys it. The people who work their are friendly however they are short staffed. The have a nice outside court yard for the residents to enjoy.

I really didn’t want my loved one to go to Independence Court of Monroeville. The tour wasn’t as extensive as other places we visited. And the place needed updating.

Our loved one seems perfectly happy being there, he is enjoying the meals and dining and the activities they offer. We would recommend the Independence Court of Monroeville to other families.

It was a learning process for us. Had to pick out a facility without seeing it in person because of covid. Aids and nurses work very hard. They were short staffed. All in all not a bad place for the price. Just visit your loved ones often.

The communication was non-existeant and I was only able to speak to one person for the entire 3 weeks my loved one was there. I would not recommend this community to others based on our experience.

All of the staff members have been great and the care they provide is great as well. We did have have to recently call hospice in so there is some confusion between what hospice should be doing and what the aids should be doing. So there could just be a little more clarification for the aids. The menu looks great, but our loved one is on a pureed diet. The barriers have been lifted so the activities are coming back, and the volunteers are coming back. There is arts and crafts in the memory care, and our loved one especially likes it when they bake cupcakes because they get to decorate and eat them.

very few of the staff is friendly, they hope out in the break room all day. everything is not my job when asked Keri the Admission Director is doing the best with rooms that are no way in the same shape the pictures show on the web site, they are 100% worse, if you tour ask to see rooms at random as they all are need of major repair! they Charge for every little thing, because they have no staff they now charge $3.00 a meal to be delivered to the room

I would tell others that my loved one fell and it cause some additional medical complications. The communication was decent between the family and the staff. I had a prior family member in this community and it was great for them.

I would tell others to look elsewhere. Initially they were very welcoming and kind. The community changed their attitude towards my loved one and my family, after my loved one moved in. My loved one didn't want to return after going to the hospital. I think the administrator needs to be changed. It did seem to be a newly remodeled community.

At first when you walk inside the community it was extremely bright, it had a very welcoming feeling to it, but once you stepped in to the rooms they were fifthly dirty, the residents did not get treated right. The care services were non existence. Would not attend to the residents when they fell. It did not seem like the staff cared about the residents at all, or even care about their own jobs.

Independence Court does not come close to providing it's advertised or verbal promised care. Staff is poorly trained, poorly managed and has a high turnover. Management avoids rather than addresses issues. We only lasted 6 weeks but saw issues from Day 1.

Had 2 siblings there who we removed to a better place. Don't choose the book by its cover, the physical look on the outside and inside is good and the smiles and friendly faces will change once inside. If our family didn't visit often then nothing would get done, had to stay on top of everyone MEDS MIXED UP! room not dusted, beds not changed, clothes not changed, hair a mess, personal hygiene not kept up. Met with administration often still nothing was changed, they had a deaf ear to a lot of issues not only with our situation but with other families, lack of communication. Some of the staff were fantastic, kitchen, activities, maintenance staff and receptionist were great! The medical staff were not always alert as to issues, and communicating from one shift to the other and over looked signs of distress in their residents. Through my observation there I feel as if they don't see the residents (especially Administration) they can't even look into their eyes to really see them. (sad). It's just a job. I could go on. If you want peace of mind this isn't the place for you or your loved ones.