Heartis Village of Brookfield

My mother has been at Heartis since, Jan 2023. Her care has been phenomenal! Leanne in Marketing was my first contact with Heartis Brookfield. She took time aside from my tour to talk to me and share her personal experience and understanding of the transition for my mother. The Generations Manager [name removed] truly LOVES her residents and makes sure ALL caregivers provide excellent care. [name removed] knows my mom's history and updates me often. [name removed] considers the residents as family and provides any care needed along with her role as manager. Never hesitates to help! She takes the time to sit and talk with my mom. They all know me by first name and I am always welcomed. I toured 8 memory care facilities prior to coming to Heartis Brookfield. None compare to the cleanliness, care, and compassion. Even when she was hospitalized staff came to visit. They go above and beyond not because they have to, but because they love what they do. Thank you Generations [name removed], [name removed], and Caregivers!!!

My husband has been a resident since May 2023. Prior to coming to Heartis Village, he resided at a different memory care unit for 9 mo. and were so turned off by the care or should I say lack of care. I decided to look for a better facility for my husband. I toured 3 and decided on Heartis. I found the executive administrators to be friendly , kind, empathetic, transparent and very professional. The staff is attentive, very caring, so kind to their residents. All residents are treated with respect. I see hugs and an occasional kiss given to residents. I also want to mention the activities people and the amazing job they do to keep the residents active and involved. The meals are amazing, and the Chef comes out to ask the residents if they enjoyed their meal. And thanks to Maintenance and housekeeping everything is well maintained and clean. I am so pleased and happy that I found Heartis Village for my dear husband of 45 years.

Today's tour was absolutely tip-top. Heartis looks beautiful and the staff people we happened to encounter all seemed pleasant, upbeat, and all that a resident could hope to have in their staff. Because we have no nearby family, if we have any sense that either one (or both) of us needs assistance, I know exactly whom I am coming to see. Thank you for the big-time investment you made and again, thanks to you, I now feel we can get nice care when the day comes.

We have been so pleased with our experience at Heartis Village - Brookfield. They have provided a true community for our mom (and peace of mind for us), knowing she is truly cared for and respected by the staff. The team provides so many opportunities for the residents to gather and participate in activities and to our delight - our mom participates with enthusiasm! I highly recommend this loving community.

I assisted a friend to find emergency placement/respite when she was unable to be by herself and in-home care was unable to meet her 24 hour/day care needs. I toured one day, and they helped placement occur the very next day. This quick turn around is challenging, but the Heartis Team stepped up to assess and assist with very timely coordination and admission. While she was only planning to stay a couple weeks, she decided she was comfortable, and there were many things she would no longer need to worry about if she lived at Heartis. She is moving to her permanent one-bedroom apartment and bringing everything she wants from her house to make her Heartis HOME next week. She has also developed a few new friends .. another bonus! No Place is Perfect, but Heartis has come close.

Our dad moved in [date removed]. Although we were unsure what to expect, the whole experience turned out to be more than we ever expected.The staff has been so good in their level of care and compassion, especially [name removed]. The communication has been very thorough and has helped us guide our way through this journey. We are all very happy with the choice we made to move into Heartis.

Our mom receives great care from [name removed] and her staff in Generations (memory care) at Heartis Brookfield. They treat mom with compassion and respect. Kudos to [name removed] [name removed] [name removed] [name removed] name removed] [name removed] and [name removed] . They are a 5-star team.

After touring several memory care facilities, my sister and I moved our mom to Heartis in Brookfield a little over a year ago. We were very apprehensive because mom was going from independent senior living to Heartis Generations memory care neighborhood, and we only wanted what was best for mom. We have no regrets!! Heartis has so much to offer!! Mom is thriving and participates in whatever she can. [name removed] and the staff are exceptional! If you’re doubtful in choosing Heartis, schedule a tour with [name removed] (by the way, she’s great too!) YOU WON’T BE DISAPPOINTED!!! Thank you to EVERYONE at Heartis-Brookfield for your caring and compassion!!!

Heartis was not a good fit, it was to big but the nurse was cold and didn't seem to want my dad their anyway. The person that gave us the tour just wanted the money

The staff at Heartis Village of Brookfield go over and above for their residents. I would and already have recommended this facility to others.

My loved one really likes it! Although since they're adding so many new residents, they seem to be understaffed now. Hopefully they will add more soon! My loved one loves the activities and how everyone gathers for meals, and has a nice group of new friends!

I visited five memory care facilities. I’ve confirmed I made the right decision to place her there, and have come to realize that the staff is the most important reason in this case. Every single person I’ve encountered, from the director of the facility to the people cleaning and serving meals, has been friendly and helpful. More importantly, they all seem to genuinely care about the residents, treating them more like family than like someone they are forced to care for. Staff all know every resident’s name and all treat residents very well. Heck, a lot of the staff even know my name and which resident I’m associated with. I have yet to encounter a single instance of a staff member having a less than pleasant-and helpful attitude. Several staff members have expressed to me that they love their jobs. Clearly, Heartis goes to great lengths when vetting potential employees. If it is time to place your loved one in an assisted living or memory care facility, I highly recommend Heartis!

I toured this facility and it was very clean. Staff seemed kind and caring. It did seem to be a little more pricey. Overall, it wasn't the best fit for my loved one, but it was nice.

We moved our folks into Heartis a few months ago, and we are very happy we did. The staff are professional, compassionate and cheerful. They are eager to accommodate our wishes quickly. This is true…… beginning with the receptionist....to the dining personnel.... to the managers. In particular, we are so grateful that we had [name removed] hold our hand from start to finish. She made everything happen quickly and carefully, and she tied all the loose ends for us along the way! Transitioning parents from independence to assisted living is not an easy feat, but thanks to [name removed] knowledge and experience to guide us along - we made it! Heartis is awesome!

My husband and I moved into Heartis Seniors Living in [date removed] and it was the best decision we ever made. The amenities are great. The staff is so helpful and friendly. Whenever; you need help they come right away and not just for emergencies but even for little things you need help with. The food is really good. They have activities every day and they do shopping outings as well as entertainment outings and restaurant outings. The activity director is always open to suggestions. They have many options you can take advantage of such as a beauty salon, physical and/or occupational therapy, a room where you can have family gatherings, a gym for exercising, a library, a theater where they show movies and even Green Bay Packers games. We are actually happier here than we were at home!

I wanted to let [name removed]and the staff at Heartis know that we thoroughly appreciate everything you have done for [name removed] and our entire family. Your ability to quickly access my Mother In Law and within days allow us to move her into your facility for care was absolutely amazing. You and your staff did whatever it took to ensure she was comfortable. Unbeknownst to us, did we know she was in need of immediate Hospice care, again which you so quickly were able to set up for her. In addition, it was comforting to know my Father In Law was able to move in shortly after so he could be taken care of during these very critical times. Thank you for everything!

Heartis is an excellent facility. I feel my Mom is safe and well looked after. She gets 3 well balanced meals a day plus snacks anytime she wants. The staff is extremely friendly and very helpful. Heartis has many activities that are fun and interacting. They have a bus that takes them on outings. We signed her up with Bluestone and the doctor comes to see her. I especially love this feature. Mom really loves Mondays because she gets her fingernails cut, filed and polished for free. They have their own in house hair salon 3 days a week including perms. My Mom enjoys playing BINGO twice a week and winning prizes. I have enjoyed getting to know the staff and residents.

Heartis Village of Brookfield was an excellent place for my mom. A beautiful building, and very caring staff, who always answered any questions and/or concerns we had. Very satisfied with the Heartis.

I toured Heartis Village of Brookfield; they have a beautiful facility that's very modern. It looked like a fancy hotel. The coordinator of services was amazing. He did an excellent job at orientating us and talking about the facility. We chose another community because we heard through the grapevine that Heartis was having difficulty with their staff.

I would say to not go to this community. This community is not well managed. The meals or terrible and it just seems like so much goes wrong here everyday. My loved one stated that she did not get the correct medication and this has happen a few times. It just seems like they cant get things together. The cleaning is starting to get better but at first it was not going well.