Heartis Village of Brookfield

I toured Heartis Village of Brookfield; they have a beautiful facility that's very modern. It looked like a fancy hotel. The coordinator of services was amazing. He did an excellent job at orientating us and talking about the facility. We chose another community because we heard through the grapevine that Heartis was having difficulty with their staff.

I would say to not go to this community. This community is not well managed. The meals or terrible and it just seems like so much goes wrong here everyday. My loved one stated that she did not get the correct medication and this has happen a few times. It just seems like they cant get things together. The cleaning is starting to get better but at first it was not going well.

I was very pleased with our experience at Heartis Village. They were the only ones who did respite care for a couple of weeks in the area which is why we went with them. We were very impressed with the room sizes, I had gone to a couple other places and this was the best. The rooms here had refrigerators, microwaves, etc. and other places did not have that. The facility is newer looking and just beautiful and very appealing. She did not participate but there was a ton of different activities provided. Overall it was a good experience and she will be going back soon for a another short stay. I would have no problem recommending them to others.

My mom recently moved into Heartis Senior Living and it is a breath of fresh air. Everyone is so kind, she absolutely loves it! The atmosphere, the food, the staff and all the comforts of home are what you will find at Heartis. I am so grateful to know that she is taken care of 24/7! Thank you Heartis Team!

The staff has been wonderful to work with - especially during these challenging times of COVID. They have done everything possible to make my aunt comfortable and her experience as positive as possible. Thank you Heartis!

I cannot thank or praise the core staff at Heartis enough! Their friendliness, caring, willingness to help and their level of professionalism in these very challenging times has been amazing!!!. My parents were blessed to be accepted as residents of Heartis Brookfield Senior Living at the tail end of [date removed] Unfortunately, Mom (93) passed away [date removed] from heart issues. This left my Dad (97) without his lifelong wife of 73 years. I have worked in many assisted living environments and nursing homes. At Heartis I have repeatedly witnessed core staff going beyond expectations in caring for my father. They always do this with pleasant attitudes and smiles. Rest assured, they have all done remarkable well at caring for residents and their families under the most stressful circumstances imaginable. Thank you, Heartis staff, from the bottom of my heart!!!! [date removed]

I feel like in the beginning before we moved in they were prompt at getting back to me and the facility was beautiful, I only had great things to say about them. But when I moved her here, the first day she called for help to use the bathroom and no one came to help her, her call button did not work. At meal times they were sat there an hour before they would even get water. We also had to use their pharmacy and it was a lot more expensive than ours we were using. It was just not organized at all and there is no follow through from the staff. We were not pleased with our experience here.

The employees are very nice and very accommodating. The community is short staffed currently and that is being seen in the care the residents receive. The administration team isn't visible to the family and they don't return calls or emails. There are times the community has run out of food supplies due to being short staffed.

ratings answered

The facility was very nice and everyone I met was very friendly. The apartments I saw were new and modern. [name removed] showed me a room on the first floor that would be close to therapy and the cafe. I wasn't excited that it overlooked the parking lot. When I talked to my dad he is more interested in about a 300 sq.ft. studio. I like that the location is close to his doctors. My big concern is that my dad needs so much care that he may not qualify. My visit was short and have a virtual visit scheduled for [date removed] so other family members can see.

We have had a great experience with Heartis Village of Brookfield. We chose this facility because they had availability quickly when we needed it and it was brand new. I could not be happier, she is well cared for, fed, and is participating in activities. I would highly recommend to others looking.

This community is brand new and very nice, but if you are looking for assisted living, look elsewhere. The rooms and facilities are not set up for anyone who needs any kind of additional assistance. In our tours, staff was non-existent and there were residents in the dining room actually clanging on their glasses to get service. We did go through the entire process of having our father become a resident, but last minute were turned down for an issue that truly wasn't an issue. This left us scrambling to find another place. In the end, it turned out to be a blessing. We found a wonderful Assisted Living community, which had no issues with the assessment of our father and were very welcoming and a great fit for him. We were very thankful we didn’t end up at Heartis.