Hearth & Home at Vandalia

This was a good community and very nice. This was our first pick but my loved one would not have been able to afford this community so we were not able to go with this community.

I would highly recommend Hearth & Home! My in-laws both lived there and my mother lived there after breaking her hip and they all received excellent care. Mom needed a bit of extra attention due to her dementia and the staff as well as the Director were attentive to her needs. The facility is clean and bright and there is always something for the residents to do. Yes, they are sometimes short on staff like most other places right now however I saw NO evidence of neglect - my mother was well cared for. There are daily activities, monthly entertainment and other events to keep the residents engaged. I was always kept informed of my moms' health issues and, most important, I was able to visit as often as I wanted (after the initial COVID wave subsided). I encourage you to check them out!

So far they’ve been the best of the places we've toured / used for a respite stay. And my loved one is on his second stay with them. The most significant difference is they have a nurse in an administrative position who can help supervise things. She understands things much better than a salesperson. And her personality is great. She’s very patient-focused.

Our tour at Hearth & Home at Vandalia was great. I really liked the gal that showed us around. The facility was a little larger than what I was wanting for my loved one. She has a tendency to roam around, and I was afraid she would get lost. Also, they don’t accept Medicaid, which we might need to utilize down the road.

The staff is more personal with the residents and tey to build a relationship with them. There is very low turnover so my loved one knows the staff and is comfortable with them. I would recommend this community to others based on my experience.

They have just been wonderful with everything and so accommodating and easy to work with. The pricing here in all inclusive which I like so I know what to pay each month. They nurses and doctors here and they report constantly with me and are very good with communication. The administrative staff is wonderful, she lets me text her any time and any day. If mom is having a good day she will text me pictures of her doing activities and we also get a pamphlet every month with pictures as well, they are always keeping the residents very busy. They go out of their way and I would highly recommend them to others who are looking.

Hearth & Home was an outstanding experience, but it was expensive and strictly memory care. The administrator was super, the cleanliness of the community was outstanding. It was exceptionally outstanding when it came to the care services they provided. They fed her well and took care of her well. One of the nurses there was an older gentlemen and he was just super. We have nothing bad to say about Hearth & Home.

Hearth & Home was just fantastic while our loved one was there. Most of his experience was during covid and they were pretty restricted, but before covid they had all kinds of family functions. Families could be brought in and participate in different activities, it was just a really nice experience for us as well as him to enjoy.

Hearth & Home is kept clean and the staff members are very good. When we were able to visit before COVID they had activities going on all of the time. We liked how it does not look like a nursing home institution. It is divided up with many common areas, it is more home like.

[Name removed] provided an excellent live walk-thru via Zoom. The facility is clean, the common areas look to be inviting places to sit and watch TV or to get together and chat. They offer a nice variety of floor plans.

After a few months mom's prized feather pillow with her name on it disappeared, as did her glasses and pricey hearing aids and a lot of her clothes. She was involved in an altercation and even though other woman lived down separate hallway and had no problems walking, they made my mother walk to opposite dining room. They never checked for UTI after her personality changed. I requested a check, they never did. They told us she had to be moved to their other facility which does NOT accept Medicaid and tried to fine us for moving her to a different facility even though they already told us she needed to be moved. Prior to move, and again instead of getting her properly diagnosed, they made us get a very expensive 1 on 1 service. So not a good place for those in need of memory care.

I absolutely loved this community. It felt homey the minute you walked in. There were lots of windows and the sun shining in. It had big common areas and nice dining facility in each of the 3 wings. The manager was very knowledgeable and well versed in senior care as well as the community. The residents seemed friendly and happy. The cost of the care level our love one needs puts this out of our price range.

My mom has been a member of Hearth and Home for 6 months and my grandmother previously for a few years. The staff here is outstanding! The outings and activities my family has been able to attend has kept our family busy. We were so worried we were not going to have the same feelings of home anymore when placing my mom. We have been able to do everything we were when she was at home as she is now but better! We also get her to have more of a quality of relationships since she has made new friends and came out of her shell. The staff is so accommodating and helps on every level. The food is excellent and we are happy to have her here. If you are looking for a place this is it! My mom tells us all the time she loves her home.

We had looked at many different places for our grandmother. There were other places that were newer, and other places that were cheaper. One thing that led us back to Hearth & Home that no other place had and that was heart. The girl that showed us around, listened to us. She really cared what was happening and wanted to help us. That means more than words can describe, especially, we had no idea what to do next. Grandma has been at Hearth & Home now for nearly a year and we could not be happier. The food is tasty, the staff are helpful and they give great care. The activities are fun and the music and entertainment that the staff bring in are awesome! I would recommend this place to others!

[name removed] at Hearth and Home has been so helpful in helping my mother. The whole team has been wonderful and care so much about my mom. We couldn't have found a more wonderful place.

This place is absolutely horrible. The staff are over worked and under paid. They are always short staff and lie and try to convince you they are not. The main boss is a liar and [Removed] to the residents. She has had relations with family members in the past. The main boss is never there and if she is she hides from family members. The food is horrible and is very cheap. Residents are not allowed to have sodas with out it being an issue. The main nurse from corporate is just as bad. She told us that dad was a good candidate to be here lied about one on one care and stated that they had everything dad needed for his care. All lies do not trust a word out of this woman's mouth. If she weren't there the place would be so much better!

My mother has dementia and was often left unwashed. My mother had two instances where she had a wound that wasn't treated until a complaint was made.

My mother stayed at this facility from Jan 2015 - Dec 2016. While it was okay when she first arrived, everything about the place went steadily downhill until it got to the point where her safety was a concern. Ever since [Removed] took over, the facility has gotten worse. Cheryl, the Activities Director, is a god-send to every resident there and the only saving grace left. [Removed] forced my mother to sleep in the hallway in her wheelchair at night and would not allow the staff to help her to bed. There are cock roaches at the facility, there is no lock down area for memory care patients, and the lack of cleanliness and adequate staffing for patient care is abhorrent. I would not recommend that you send your loved one to this facility.

The administration and the people running the Hearth & Home are fantastic. They are willing to help and listen to anything that needs to be addressed. We really have no complaints, the place is clean and the food is decent.

The staff at Hearth and Home went very kind and helpful when it was time to find a place for Mother. They went out of their way to answer all of our questions and make the transition as smooth as possible. Now that she lives at Hearth and Home they have done everything possible to make it not just a place to stay, but her new home. She is treated with kindness and respect. The staff does everything possible to make her comfortable and happy to be there. The family is greatly comforted knowing that Mother is being cared for so well.