Hearth & Home at Vandalia

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

They have just been wonderful with everything and so accommodating and easy to work with. The pricing here in all inclusive which I like so I know what to pay each month. They nurses and doctors here and they report constantly with me and are very good with communication. The administrative staff is wonderful, she lets me text her any time and any day. If mom is having a good day she will text me pictures of her doing activities and we also get a pamphlet every month with pictures as well, they are always keeping the residents very busy. They go out of their way and I would highly recommend them to others who are looking.

Hearth & Home was an outstanding experience, but it was expensive and strictly memory care. The administrator was super, the cleanliness of the community was outstanding. It was exceptionally outstanding when it came to the care services they provided. They fed her well and took care of her well. One of the nurses there was an older gentlemen and he was just super. We have nothing bad to say about Hearth & Home.

Hearth & Home was just fantastic while our loved one was there. Most of his experience was during covid and they were pretty restricted, but before covid they had all kinds of family functions. Families could be brought in and participate in different activities, it was just a really nice experience for us as well as him to enjoy.

Hearth & Home is kept clean and the staff members are very good. When we were able to visit before COVID they had activities going on all of the time. We liked how it does not look like a nursing home institution. It is divided up with many common areas, it is more home like.

[Name removed] provided an excellent live walk-thru via Zoom. The facility is clean, the common areas look to be inviting places to sit and watch TV or to get together and chat. They offer a nice variety of floor plans.

After a few months mom's prized feather pillow with her name on it disappeared, as did her glasses and pricey hearing aids and a lot of her clothes. She was involved in an altercation and even though other woman lived down separate hallway and had no problems walking, they made my mother walk to opposite dining room. They never checked for UTI after her personality changed. I requested a check, they never did. They told us she had to be moved to their other facility which does NOT accept Medicaid and tried to fine us for moving her to a different facility even though they already told us she needed to be moved. Prior to move, and again instead of getting her properly diagnosed, they made us get a very expensive 1 on 1 service. So not a good place for those in need of memory care.

I absolutely loved this community. It felt homey the minute you walked in. There were lots of windows and the sun shining in. It had big common areas and nice dining facility in each of the 3 wings. The manager was very knowledgeable and well versed in senior care as well as the community. The residents seemed friendly and happy. The cost of the care level our love one needs puts this out of our price range.

My mom has been a member of Hearth and Home for 6 months and my grandmother previously for a few years. The staff here is outstanding! The outings and activities my family has been able to attend has kept our family busy. We were so worried we were not going to have the same feelings of home anymore when placing my mom. We have been able to do everything we were when she was at home as she is now but better! We also get her to have more of a quality of relationships since she has made new friends and came out of her shell. The staff is so accommodating and helps on every level. The food is excellent and we are happy to have her here. If you are looking for a place this is it! My mom tells us all the time she loves her home.

We had looked at many different places for our grandmother. There were other places that were newer, and other places that were cheaper. One thing that led us back to Hearth & Home that no other place had and that was heart. The girl that showed us around, listened to us. She really cared what was happening and wanted to help us. That means more than words can describe, especially, we had no idea what to do next. Grandma has been at Hearth & Home now for nearly a year and we could not be happier. The food is tasty, the staff are helpful and they give great care. The activities are fun and the music and entertainment that the staff bring in are awesome! I would recommend this place to others!

[name removed] at Hearth and Home has been so helpful in helping my mother. The whole team has been wonderful and care so much about my mom. We couldn't have found a more wonderful place.