Hayes Manor Retirement Residence

Really good introduction to the Hayes Manor residential community.[name removed] was the utmost professional and really took the time needed for the tour and to answer any and all questions. We are confident our care will take place at this residence.

I would want others to know that we did not have a good experience here. I feel that we really did not get what we were promised in the beginning. The quality of care was challenging and the food was not very good. Overall, I would not recommend to others looking.

I would tell my friends that since they are a small community it makes them able to care for your loved one more. The nursing staff seems to be attentive and caring. The community is a bit older, and this maybe a draw back for some. This is a renovated mansion. This won't have the newer finishes like the newer communities. The room seems to be very clean.

We chose this community because of the location as well as the price and quality of care. The food here is mostly acceptable. The room sizes vary, some rooms are small and unacceptable and some are very large.

They do a good job with keeping my loved one's room clean and the general surrounds at the community are kept clean; they do a good job. The staff is extremely friendly. They are very patient and polite and always seem eager to help. As his care needs have changed over the months that he's been there, they have been great with accommodating and have taken very good care of him. I have heard my loved one express some concerns over the food, however it has gotten better over time. They have had some special dinners over the holidays and I have thought the food was good. Hays Manor is very affordable compared to some other communities in the area and especially considering the level of care, I think they are very reasonably priced.

Price point is reasonable but facility is outdated.Cameras around doors but no one was monitoring them while I was touring the facility.

The staff was very accommodating. They answered all my questions. The facilities were clean.

very friendly & liked that they had outings. appeared little dirty.

Mom is less than happy that her food is not hot, but cold when she sits down to meals. Apparently there are monthly meetings (good thing) and she is going to attend and voice her concern.

The staff has been wonderful! The rooms are clean and comfortable.

The management and staff are some of the most compassionate and attentive professionals we have met. My parents care was exemplary. The facility is warm and inviting.