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They have been pretty good. They do a wonderful job with engaging residents and their families. They made my loved one, feel special on their birthday. It's a comfortable place, with trusted staff.... Read more
Nestled in historic Chestnut Hill inside Philadelphia, Pennsylvania, you'll find our welcoming community. We provide assisted living services like personal care and memory care, all within our beautiful, stone mansion that is positively rich with history. Built in 1865, we’re formerly owned by the president of the Franklin Institute. Here, we’re accustomed to celebrating life and welcome you to experience moments of joy, new friendships, and continuous exploration.
Our sunlit spaces, filled with wingback chairs, tiered chandeliers, and Tudor-style elements, enable residents to feel pampered in a cozy, home-like environment. Walking paths braided throughout our grounds allow residents the opportunity to exercise, enjoy the sunshine, or watch for famous Philadelphia bird species. Our community’s design is uncomplicated, providing all residents with a sense of peace and familiarity. We can’t wait to welcome you to The Terrace at Chestnut Hill, where a lifetime of happiness awaits.
At The Terrace, we strive to ensure a comfortable, worry-free lifestyle for residents and their families. You'll find a team of kind-hearted and dedicated staff, all ready to serve with the utmost care to help create memorable experiences for all to enjoy. Be enriched. Be inspired. Be WOW-ed with our...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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They did not clean the rooms. They routinely let her run out of toilet paper, clothes were lost. There were no activities although the showed us daily calendars of activities prior to signing up. They expected people in memory care to advocate for themselves. It was bad.
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It's dysfunctional communication between administrators and health staff. Food service is disorganized and inconsistent. Sometimes residents do not get meals.
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The community felt dated and not as clean as the family had hoped for.
They seem to be a bit understaffed here. But the staff they do have are very pleasant. My loved one has had no complaints other than the food. She really doesn't like it, says the quality is not good. She doesn't participate in the activities and they don't seem to try and encourage resident participation in general. Housekeeping does a good job keeping things clean and with laundry services. Overall, I would probably recommend them to family and friends.
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The people are very friendly. It's a clean facility. They're just having a problem with their kitchen right now. They're understaffed, so my person is not necessarily getting what he wants to eat.
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There have been some issues with the care. Long call bell responses My loved one fell out of bed and was sent to the ER and they did not contact the family even though they said they did. Poor communication on medical care coordination. A couple of medical issues have not been properly handled.
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They have been pretty good. They do a wonderful job with engaging residents and their families. They made my loved one, feel special on their birthday. It's a comfortable place, with trusted staff.
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It's socially a really good place to be, which is important. The residents can have their own private room. There is also, the option to have a roommate, which helps to keep down the costs. They provide different levels of care.
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Our family had an in person tour and we did really like The Terrace, it was a great overall experience
The everyday staff have been kind, attentive, and caring. [name removed] is excellent and very accessible and her attitude is so positive and enthusiastic. This sets the bar high for the rest of the staff to be care forward towards the residents. [name removed] has always been accessible to answer my questions. The staff make sure to participate with the residents and they are well trained. The nursing staff are well trained, and have always been attentive towards the residents and families. They were very helpful during the transition of prescriptions being sent from the doctor office to the community. The maintenance staff keeps the community very clean. Singing, arts and crafts, field trips, cocktail hour, and more are some of the activities for the residents to participate in. There are family days which is very nice as well.
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I would not recommend this facility. We showed up and outside there were cigarette butts all over. It was filthy when we went in and the tables were all sticky and it smelled like urine. We saw the room and it was very tiny and only had one small window so it was practically dark. Everything is an add on price. We did not see any residents while touring and we found the person we spoke with to be unprofessional.
From the first time we went and visited to after my family member was placed, The Terrace was amazing. [Name removed] the Executive Director took us under her wing like we were a family member, as did the rest of the staff. I would tell anybody - and in fact I already have - if you need a place, Terrace at Chestnut Hill is the place to go.
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There has been a change in chefs and this has caused some inconsistencies in the food from my understanding. There is a full calendar of activities for the residents to participate in, if they choose to. I would encourage you to visit and visit with the residents to see if this would be a good fit for your loved one.
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I was looking for a place that could help with my loved one's care needs, and I think he is getting good care here. I like the building itself, and the location is wonderful. He enjoys the outdoors and nature, and the facility provides that very well for him. It's clean. I like the fact that I'm able to have conversations with the staff, and they provide me with good answers. The staff are very responsive, respectful, and genuinely helpful. They go out of their way to help whenever they can. I think that they're paying attention to my loved one and his needs, and they do a good job. Whoever is in the kitchen is doing a good job with the food as well, and my loved one is lucky to have that provided to him. It's certainly a worthwhile place to take a look at.
The family is happy when we go to visit our loved one, we know he is being treated well. So far based on our experience we would recommend this community to others. For our first impression it was nice to see how attentive the workers are towards their clients.
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For a place that has 105-122 capacity, the are not bringing in many new residents. Not many visitors to participate in activities. If you do place your loved one here, you must check on them ALOT!!!! The building is nice, but there were constant problems with the Executive Director regarding issues of communication and accountability. We had to file a complaint with the Center For Aging and the Pa Attorney General's Office. If you look at their Facebook page, it's the same people in every picture. They have potential but based on a family member's stay there, I would never recommend them unless the Terrace was in a family's price range....
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We had tours at several different communities, and they were all great. The folks at The Terrace at Chestnut Hill did a great job with our tour. They answered all of our questions. Nothing was held back. They were very honest and forthright.
For our loved one, it seems to have worked out. It's always clean there, and the staff is pleasant. Our loved one has no complaints.
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They were awesome. I liked the way that it was set up. It was very clean and tidy. The people were courteous. The cost was a little bit higher here, but this was my first choice. My loved one knew people at a different place though, so she chose to go there.
I would tell others that the administrative staff I worked with were excellent and very responsive. But the medical side of it, I did not think he got the quality of care that he needed while he was here. I do know they have new staff but it is taking time for them to rebuild what was lacking. I was not pleased with our experience but I would tell others to check it out and decide based on your loved ones needs are.
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See what the neighborhood has to offer and what’s nearby:
The Terrace at Chestnut Hill offers Studio and Semi-Private. Learn more.
The Terrace at Chestnut Hill has received an average review rating of 3.6 based on 65 reviews. See all reviews.
Call (215) 247-5307 to reach a resident at The Terrace at Chestnut Hill.
To reach a resident at The Terrace at Chestnut Hill call: (215) 247-5307
4.1
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3.5
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4.1
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4.3
(38 reviews)Studio, 1bd, 2bd, Semi-Private
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5.0
(1 review)Studio, 1bd, 2bd, Semi-Private
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4.4
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3.8
(35 reviews)Studio, Semi-Private
Nestled in the heart of historic Jenkintown borough, The Chelsea at Jenkintown offers the finest in Assisted Living. Our residents enjoy chatting over tea or coffee in our cozy Bistro, relax on our wraparound porch or explore the surrounding community. Conveniently located on Route 611 and close...
4.3
(25 reviews)Studio, 1bd, 2bd, Semi-Private
Spring Mill Pointe is a Humangood community, the sixth largest not-for-profit community in the country. We were awarded one of the Best Assisted Living Communities by U.S. News and World Report for 2022/2023. We have been part of the local community for over 25 years. The centerpiece of our...
4.3
(17 reviews)Studio, 1bd, 2bd, Semi-Private
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.