The Terrace at Chestnut Hill

They did not clean the rooms. They routinely let her run out of toilet paper, clothes were lost. There were no activities although the showed us daily calendars of activities prior to signing up. They expected people in memory care to advocate for themselves. It was bad.

It's dysfunctional communication between administrators and health staff. Food service is disorganized and inconsistent. Sometimes residents do not get meals.

They seem to be a bit understaffed here. But the staff they do have are very pleasant. My loved one has had no complaints other than the food. She really doesn't like it, says the quality is not good. She doesn't participate in the activities and they don't seem to try and encourage resident participation in general. Housekeeping does a good job keeping things clean and with laundry services. Overall, I would probably recommend them to family and friends.

The people are very friendly. It's a clean facility. They're just having a problem with their kitchen right now. They're understaffed, so my person is not necessarily getting what he wants to eat.

There have been some issues with the care. Long call bell responses My loved one fell out of bed and was sent to the ER and they did not contact the family even though they said they did. Poor communication on medical care coordination. A couple of medical issues have not been properly handled.

They have been pretty good. They do a wonderful job with engaging residents and their families. They made my loved one, feel special on their birthday. It's a comfortable place, with trusted staff.

It's socially a really good place to be, which is important. The residents can have their own private room. There is also, the option to have a roommate, which helps to keep down the costs. They provide different levels of care.

The everyday staff have been kind, attentive, and caring. [name removed] is excellent and very accessible and her attitude is so positive and enthusiastic. This sets the bar high for the rest of the staff to be care forward towards the residents. [name removed] has always been accessible to answer my questions. The staff make sure to participate with the residents and they are well trained. The nursing staff are well trained, and have always been attentive towards the residents and families. They were very helpful during the transition of prescriptions being sent from the doctor office to the community. The maintenance staff keeps the community very clean. Singing, arts and crafts, field trips, cocktail hour, and more are some of the activities for the residents to participate in. There are family days which is very nice as well.

From the first time we went and visited to after my family member was placed, The Terrace was amazing. [Name removed] the Executive Director took us under her wing like we were a family member, as did the rest of the staff. I would tell anybody - and in fact I already have - if you need a place, Terrace at Chestnut Hill is the place to go.

There has been a change in chefs and this has caused some inconsistencies in the food from my understanding. There is a full calendar of activities for the residents to participate in, if they choose to. I would encourage you to visit and visit with the residents to see if this would be a good fit for your loved one.

The family is happy when we go to visit our loved one, we know he is being treated well. So far based on our experience we would recommend this community to others. For our first impression it was nice to see how attentive the workers are towards their clients.

For a place that has 105-122 capacity, the are not bringing in many new residents. Not many visitors to participate in activities. If you do place your loved one here, you must check on them ALOT!!!! The building is nice, but there were constant problems with the Executive Director regarding issues of communication and accountability. We had to file a complaint with the Center For Aging and the Pa Attorney General's Office. If you look at their Facebook page, it's the same people in every picture. They have potential but based on a family member's stay there, I would never recommend them unless the Terrace was in a family's price range....

For our loved one, it seems to have worked out. It's always clean there, and the staff is pleasant. Our loved one has no complaints.

I would tell others that the administrative staff I worked with were excellent and very responsive. But the medical side of it, I did not think he got the quality of care that he needed while he was here. I do know they have new staff but it is taking time for them to rebuild what was lacking. I was not pleased with our experience but I would tell others to check it out and decide based on your loved ones needs are.