Harmony at Martinsburg

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The community is very friendly. I would tell others it is a nice community, I think they are a little short on staff for healthcare. The dining is good, with wonderful food. The nursing staff availability could be be improved.

In the care of this community our loved one had fallen four separate times, three times resulting in having to go to the emergency room. Certain aspects of this community were excellent, however if your loved one is at fall risk do not put them at Harmony memory care. They just did not have enough staff and did not make enough changes.

We did look into having our loved one on the memory care side due to their health, but unfortunately it just seemed like the residents sat in their chairs all day long and did not have much interaction. However, their menus look very enticing, the food looks very appetizing and tasty. They have taken the residents to home good stores, and they also have a picnic set up for Memorial Day weekend. They also have exercises classes and we do think the value is reasonable.

I would recommend Harmony. They're always watching out for you and making sure everything is okay. Our apartment is very good, very adequate. There's a number of stores close by, so if we need to go out for anything, we can get whatever we need. The food is very good. They have a good variety, a good selection. Interaction with the other residents has been okay. Those who are able to get out and associate are very friendly. We've had no problem with the staff or the nurses. If we need anything, all we have to do is ask.

The staff works hard to make it nice for the residents. There are activities for the residents. The residents order their meals and the meals are generally good. The residents are friendly. Our laundry gets done and our apts are cleaned.

When my loved one moved in she was one of the first residents. The management there was fantastic at that time. There was a change of staff after my loved one in. This went bad after these changes. The community asked for my loved one to leave. They felt she was a little to much to take care of. My loved one felt the nurses coming in the middle of the night and it felt like she was being pinched. The activities were convenient for my loved one. They had a movie theater, hair salon, and it was one stop shop for the residents.

Very good

Says community is fine.

My first visit to Harmony I felt as if I was there visiting a friend. Everyone was so nice and friendly. It was around lunch time and it smelled so good. I saw a few people eating cherry pie. Which was my Mom’s favorite pie. They had a beautiful view of the court yard while they were eating. I knew I needed to try and get my Mom in this safe and caring environment. I had so much help from head of nursing [name removed] and Admission Director [name removed]. My Mom’s time there was very short but the love and respect that was given to her and our family will never be forgotten. The staff at Harmony at Martinsburg truly love their job and treat each other and the residence like family. This is a place to call HOME. I am so thankful that my Mom’s final days were spent at Harmony at Martinsburg.

I have been here since December 2019 and love it. The staff are kind and it feels like a family. We have been through so much together this year. The activity director came to visit me every day when we couldn't congregate because of COVID, the dining staff delivered my meals to my room and those girls are the sweetest.