Harmony at Martinsburg

We picked this community because, it was in my sisters town. I would tell other families to, choose what's best for your situation .

A smile and a good attitude go a long way. There are some very special people working in Harmony, and you can truly tell that they care for their residents. They laugh, joke, have kind words and a gentle touch. Those are the ones who make a big difference in a community like Harmony!

Working in this industry I see many different care environments. I am in and out of this community a lot, and more important than how the community looks is how it feels. In my experience working with the staff here has been a pleasure, and the residents look happy and healthy every visit I make.

When I walk in harmony it's like home. The residents are always so pleasant and the nurses are always welcoming! I would love to be apart of this home! Harmony square smelt amazing when I walked in the doors. They are always interacting with activities when I enter! I love the environment

My experience with harmony was excellent and always the problem was my loved ones were not ready to go into assisted living. They are awesome in every way. They are the best.

I would tell others this is a good place to go. It is clean, pleasant and a nice community for your loved one. The staff communication is pretty good. The maintenance requests from residents will sometimes get lost in translation from the concierge to the maintenance team. My loved one is satisfied with the meals. There is a good variety of food to choose from. There are three meals a day served in serving in the dining room. It is similar to a restaurant, and there are menus for the residents to order off, and servers to take the requests and deliver the meals.

My father in law was skeptical at first about moving here and when he actually moved in after just 3 weeks he mentioned to us that this was a great place to be. He is happy here and we would definitely recommend Harmony at Martinsburg to other families.

It's great, clean, new and beautiful. They keep people busy and treat everyone with friendly care. This is a locked memory unit. They offer exercise, memory, bingo, food tastings as some of the activities. They offer automatic payments. This location has 2 floors. Memory care is located on the first floor. The therapists are fabulous. They take my loved one to their gym for therapies.

The staff are good; however, they are overworked. The food is very good. This is as good as any that is around. This is a bright place, that has high ceilings. There is an enclosed patio for the residents. I was able to take my loved one's furniture to use in their apartment. The community is able to take care of the medication management for my loved one, the best they can. There is a charge for the family eat with our family member in the community.

My father was dying and they refused to put him on the phone, said it wasn’t their job. Left him lying in bed not able to get up. It says on his death certificate failure to thrive. That is a direct result of the care he received. He died less than 24 hours after we had to force ourselves in to retrieve him (during Covid when we were not allowed in; they got away with neglect).

There are different levels of care available for your loved one at Harmony at Martinsburg. My loved one doesn’t care for the food. We are pretty happy with our experience overall here.

My wife has ben assaulted by other resident three times by other residents. The staff cannot observe the public areas well to insure resident safety. No security cameras are installed and most rooms lack locks. Management has stated that they are doing all that is required and that it's adequate. Security is just the worst problem. There are many others to which management is tone deaf!

We are very happy so is mom. We chose them because of the value for the money and also right when we walked in she felt comfortable and at home, she actually knew the chef from a previous facility. The room sizes are very good, it is a 1 bedroom and it is wonderful. they have other sizes to choose from as well. I would highly recommend.

The community is very friendly. I would tell others it is a nice community, I think they are a little short on staff for healthcare. The dining is good, with wonderful food. The nursing staff availability could be be improved.

We did look into having our loved one on the memory care side due to their health, but unfortunately it just seemed like the residents sat in their chairs all day long and did not have much interaction. However, their menus look very enticing, the food looks very appetizing and tasty. They have taken the residents to home good stores, and they also have a picnic set up for Memorial Day weekend. They also have exercises classes and we do think the value is reasonable.

I would recommend Harmony. They're always watching out for you and making sure everything is okay. Our apartment is very good, very adequate. There's a number of stores close by, so if we need to go out for anything, we can get whatever we need. The food is very good. They have a good variety, a good selection. Interaction with the other residents has been okay. Those who are able to get out and associate are very friendly. We've had no problem with the staff or the nurses. If we need anything, all we have to do is ask.

The staff works hard to make it nice for the residents. There are activities for the residents. The residents order their meals and the meals are generally good. The residents are friendly. Our laundry gets done and our apts are cleaned.