Elmcroft of Martinsburg

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

It’s hard to tell much from a virtual tour. My guess is the facility might be a little bit smaller than where we ended up. We had no problem with anybody we interacted with on the tour.

We ended up choosing Elmcroft of Martinsburg because they could provide full time care for my mother and the location, it was close to where her friends would come visit her. The woman in charge was just amazing, the staff was incredibly caring, you just don't expect this amount of care. They had the skill and the compassion for their residents. I would absolutely recommend this facility.

Our relative is a resident of Elmcroft of Martinsburg, WV. This facility is well maintained and has friendly day-to-day caregivers. Although this is not a memory care facility, the management continues to retain our loved one who they recognize (for years) has memory issues. Further, during 2018 Elmcroft added a front door lock because of managements concern our relative would freely leave without managements consent, contradicting the position our relative is “capable of making decisions.” Elmcroft Martinsburg management repeatedly attempts to prevent our family from relocating our loved one, to be closer with family, under the false veil our relative is capable of making independent decisions thus remains at this same facility. We very much appreciate the fine efforts of the day-to-day caregivers yet shocked how management is uses our relative’s insurance coverage as a cash cow guaranteeing income for the facility. For these reasons we do not recommend this facility and give it an overall one star rating.

Elmcroft has been the best place for Mom. She is very happy there and the atmosphere is that of a happy family. Staff is very caring and responsive. Thank you for your loving care of our Mom!

They don't have memory care at this Elmcroft (that program is called a "Heartland Community") for patients with Alzheimer's Disease and Dementia at other Elmcroft locations. In order to leave this feedback, I have to give them a rating. I done so without ever visiting or knowing their prices. The memory care was a showstopper for me.

They don't have memory care at this Elmcroft (that program is called a "Heartland Community") for patients with Alzheimer's Disease and Dementia at other Elmcroft locations.

Really loved this facility. Residents seemed very friendly and happy. Facility appeared clean and personnel were knowledgeable.

I was very impressed with the home like atmosphere as well as the caring and competent staff. Would highly recommend Elmcroft of Martinsburg.

I was very impressed with the community. It was very homey and friendly.I felt the rooms were laid out nicely. Bonnie was quite thorough and patiently entertained several of our questions. I would have liked to have seen what a month's menu consists of. However, I do look forward to taking my mom there for a visit and trying out one of their meals. Otherwise I was quite pleased. Thank you.

Excellent facility. Resident focused. Bonnie [Removed] did an exceptional and thorough tour. Even stopped to talk to residents who were ALL pleased and happy. Dont take anyones word for it. Scedule your own tour!