4960 Mills St, La Mesa, CA 91942
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Meals & dining
Value for cost
The staff members are great, they are very nice people. Our loved one always seemed to enjoy the meals, and the chef even did individual meal plans for the new residents. When it came to the activities they were limited due to covid, but they did have small group circles and we could tell they had good efforts and intentions.
Don't send your family member there. They are understaffed, housekeeping loses everything, I have talked to the manager and he is no help. If it hadn't been for the receptionist, I would have never known my husband with ill. He passed away from the COVID virus. Their communication with me was zero. He hadn't been eating , drinking, or taking his medications for two weeks before he was hospitalized and nobody contacting me and told me. I had gone into the common areas and their were no staff with the residents and I would have to hunt them down to get help. The $2000 deposit was never returned as promised.
I love this place. My Dad is a resident there and myself and all my family really enjoy visiting him there. Dad is super happy and content at Elmcroft.
My father has been at Elmcroft for approximately a year and a half. He is mobile but suffers from dementia I have recently moved out of state which has limited my visits to him. It is comforting to know that Elmcroft’ staff (from housekeeping to director ) are there to give me assistance whenever it is needed. They are my eyes and ears in my absence and always respond to my calls or text concerning my father. I could not have made my out-of-state move as easily have the care not been top quality. For memory care, this place is great!
My mother has been at Elmcroft of LaMesa over a year now. The staff is very caring and compassionate with the residents as well as their families . They have a lot of activities and special events which the residents seem to really enjoy. The only downfall is the staff turnover... a lot of people come and go and sometimes there doesn’t seem to be enough hands on staff to deal with all the residents who need assistance.
Turnover seems very high. When I notice an exceptional caregiver, I don't see them there very long. The facility in general is kept pretty clean. The care of the residents could stand some improvement, especially in the area of personal grooming assistance. Care of the resident's clothing is lacking. For the price they charge, better care should be taken when laundering clothes. Clothing seems like it's all washed together in high temperature, so items are quickly worn and ruined.
It starts from the very top. I think Elmcroft corporate structure has a lot of quality control in place, but also in Elmcroft of La Mesa, the directors really care and are very knowledgeable, the resident services director communicates well with care takers and makes sure everything is done appropriately, the executive director is very involved and activities are always a delight. It's always nice to come in and being met with smiling faces.
Beautiful facility. But you have to bring you own furniture. Highly in convenient during this stressful time. Very nice place though. I spoke with [name removed] (I (I think) on the phone and she is quite lovely and very helpful. The weekend staff was very nice as well.
Elmcroft of La Mesa was extremely helpful and kind to us when we suddenly had to place my mother. I was able to just observe my mother while she settled in and saw how great they were to the residents and good at gentle redirection. [name removed] was and is a big help and is always willing to thoughtfully listen to our concerns and help ease our fears. My mom is always laughing now and conversing with the thoughtful staff members and they are very loving and kind. I would recommend this home to you for your loved one. The only thing I wish was different would be a bigger outdoor walking area but this has nothing to do with staff but the designer/builder
Very nice place, I liked it very much.
Response from Elmcroft of La MesaOctober 10, 2017
Thank you for the compliment! We are glad you enjoyed your visit.
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