Elmcroft of Heritage Woods

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We chose Elmcroft because it is all inclusive and they assessed my mom and have been very accommodating and took care of a lot of things that I have not had to worry about. The room sizes are amazing, she has a 1 bedroom and she has a single bed, recliner, drawers, and a tv and she still has plenty of room for other things. The food here is really good and they are chef prepared meals. The staff are very friendly and outgoing and they go out of their way for their residents. They even have special days where they take the residents out to eat or do something special with them that they want to do. I would recommend to others looking.

We chose Elmcroft because we went and visited and it was very clean, the price was better than what we had seen at some others places, and the staff seemed to be really nice. It is a pleasant atmosphere and administration was helpful. The room sizes here were sufficient for what my dad needed, he had his own bedroom but a shared den area. There was not a lot of communication unless it had to do with covid. It was going to start out being a really good experience, but covid came the day I dropped my dad off so it was not normal operations.

I thought this was a nice community. The reason I didn't choose this community was due to their lack of communication skills.

We chose Elmcroft because it was convenient and I knew someone who had been here years ago and they had a good experience, the value for the money was good as well. They have been pretty good with communication since I am not able to go inside the facility. It is hard since I have not been able to go inside but I would probably recommend.

You couldn't get any answers to your questions, There was an issue with my husband's alert device and for 2 months it didn't work. We had a big issue getting ahold of people when we needed help. I would not recommend this community.

Was sent an email about this facility having an open house and decided to visit. No one was there to greet us except a resident who opened the door and gave out the code. Once greeted by staff they seemed unaware that an open house was scheduled. While we were given a tour and all of our questions answered this situation was a little off putting. The facility itself is very nice, clean and modern. The units had sufficient space but not as much as we'd seen at other facilities. This particular facility is strictly assisted living and memory care whereas others accomodated both assisted and independent living.

It is well for my sister-in-law and it took some time to settle in but now she likes it there. They have good service and good care. the staff are really nice and she likes not having to manage her medication, they remind her and help her. She has made some friends and the staff go out of their way, sometime they will wash her hair too. She likes care and the food too. It has been so much nicer at this community.

We're very happy with how things have turned out at Elmcroft of Heritage Woods! It's a nice looking, clean facility, and the staff is absolutely wonderful! They obviously really have the best interests of the residents in mind. We originally moved my loved one into their memory care unit, and after a few weeks of observing her they said she would probably be better off in the assisted living wing, and they were right! I really appreciated that even though it meant less money for them, they wanted to make sure my loved one was in the place she'd be most comfortable!

We recently moved my mom to the memory care here. She absolutely loves it. Cheryl the activities director is great and you can tell she really loves the residents. We wish we had moved my mom here years ago! We were nervous when her first few days she has a not so nice roommate, but Elmcroft handled it with respect and a lot of professionalism. They treat their residents with a huge amount of respect leaving them with their pride and dignity. We are looking forward to many years here!

Things did not go so well when my mother was living at Elmcroft of Heritage Woods. We ended up moving her out. I felt the level of care was not what was expected. I would recommend others who do place a loved one at Elmcroft to spend lots of time there, at different times of the day and to really pay attention. Also to not be inhibited to speak up.