Eagle Pointe Place

Eagle Pointe Place is just what we needed. It's a friendly place. There are plenty of things going on. The apartment is very nice. It's spacious and clean, with lots of closet space. It's almost too big! But it's better to have too much space than not enough. The only thing I think might be nicer is if they had more trees and shade outside, and perhaps work opportunities for the residents. They have a nice little garden in the back - it's just hot in the summer. It would also be nice to see more outdoor activities on the grounds. They do take the residents on outings to the arboretum and things like that.

We chose Eagle Pointe Place because when I first went in to talk to them about what they offered, I just felt good about it. They answered all of my questions I had and they were super friendly and they accepted what was going on. We were able to get my dad moved in within a few days which was really important. When my dad came to visit they were calling him by name and he really liked that. The residents were all saying hello as we walked around, it just felt like a big family. I would definitely recommend to others looking.

Clean place. Compassionate workers. Beautiful atmosphere.

The reality of the role reversal of becoming the caregiver and major decision maker for your elderly family members hit hard this past year. 2020 was certainly a challenging time for all of us, but was especially difficult for the elderly and their loved ones. I have two immediate family members in Assisted Living at Eagle Pointe Place. It was such a comfort knowing they were kept safe during this time. We received regular updates from Eagle Pointe Place in regards to the quarantine status and other measures put into place. The most recent update was the best news yet; the residents and staff received the the first round of the Pfizer COVID-19 vaccine! Making life-changing decisions for loved ones is not an easy task. It is rewarding when you know you made the right choice. Eagle Pointe Place was definitely the right place for our loved ones.

My parents live in senior living. They have had a good plan on covid and have adapted well. The staff is great a communicating any changes with the rules. I would recommend this community to others.

My husband and I have lived at Eagle Pointe Place for 21/2 years. We love the place Great apartments that you can make your own (bring your favorite furniture and remembrances) with you. The staff is awesome and very helpful. There are many activities for you to take part in. We have a beautiful patio and balcony so you can get some fresh air. If you are able you can walk around the property for your daily exercise. You will make a lot of new friends and enjoy each other's company. The place is very comfortable and inviting and welcoming. Come see for yourself

First I want to say the building is beautiful, the services they contract for are great. The apartments are ok. Please make sure this is a fit for your loved one. The management of the property is awful. The Enlivant Company. Lots of staff turnover. Seniors will not thrive in this environment in times of Covid. My mom was there from [dates removed]. Her cognitive abilities declined markedly. Her weight dropped 15lbs. The food was not good. She was in independent living. She had a UTI in early September and they would not let me, a nurse, in to see her and evaluate her. They did not offer any assistance with her antibiotics because on the Independent side they don't do that. I could hire an agency person to do this. You can't get an agency that quick. She became worse 2-3 days later. They knew she was sick and confused, as happens with the elderly with UTIs, the ER nurse called them report the first time I took her to the hospital. It took another 2-3 days before they even offered to step in and help, only because I made a lot of noise. I took her back to the hospital and they admitted her. She ended up in the hospital for about 5 days on IV Antibiotics. The day after she was admitted they called me at 11 am to find out where she was. Really!!! The director at the time knew I took her to the hospital. Communication is very poor. Still is. They told me they were working on that. The last straw was when the new director went into my mom's apartment and removed her dog to her office because the dog was barking while my mom was at lunch. I understand that the bark was annoying but they should have told her and asked for permission. This was the first time this had happened since she moved in. She was frightened when she came back to her apartment and her dog was missing. My mom is 88. She was basically evicted the Saturday before she was scheduled to move because I took her to get her hair done. The rule was if you leave the building then you must quarantine for 14 days. I was taking her to my house on Sunday afternoon to stay until her new place was ready. I had notified the front desk of both events earlier in the week. On Saturday they told me if I took her I could not bring her back. They knew she was leaving Sunday permanently. They said I didn't get permission from the director. No one told me I needed to. Felt like retaliation to me for her moving. They would not let me get clothes or an overnight bag until the next day she was scheduled to leave permanently. Luckily I had dirty laundry I could wash so she had clean clothes. I bought her a toothbrush. A little about their visitation rules. We were allowed 30-45 min visits with her outside while she was there, as long as they were not in a lockdown due to Covid exposure or a positive Covid test. Their attempt with isolation of these elderly people did not keep Covid out. They had many cases just about 7 days after she moved. I know this can happen anywhere but their rules and regulations for isolation didn't work. She is now someplace I can go into her apartment a few days a week. She has gained weight. Food is better and she is now laughing and joking. This place was not a good fit for her. Maybe it's ok in normal times, but not during this pandemic.

My mom moved in 5 days ago. Family were told that 2 of us could help her set up her apartment and help get her hearing impaired phone setup. When we tried to do that, we were told we could not do that. The administrator of Eagle Pointe Place, [name removed], refused to come and meet with family. [name removed], was argumentative and very disrespectful on the phone. She would not listen to family members trying to explain mom's severe hearing deficit and that she uses a special phone for the deaf. The phone was scheduled to be installed by MediaCom on Saturday but, since the maintenance man was not on duty after 12:00 PM MedicaCom was refused entrance to the building. My mom had to go without any contact from family for 5 days. No phone, no internet, no visitors, no no no.. Eagle Pointe Place needs a transition team in place during this covid virus situation, so new residents can move in and feel at home instead of like they just made a huge mistake and are now in prison. Trying to contact Enlivant, the corporation that owns Eagle Pointe Place is useless also. Their phone #[removed] is machine answered and it is impossible to speak with a real person. 3 messages have been left in the past 2 days and no one returns calls. I believe they only care about making money and not much else. The family is very disappointed in Eagle Pointe Place. I will credit the other staff members I did meet, as being friendly.

This is regarding my mother's lunch today. She wasn't feeling well and was being seen by her doctor at his office. The staff was kind enough to bring her lunch to her apartment. She was given herb pork loin, sauteed spinach & mushrooms, baked sweet potato, sherbert and beverage. She doesn't like spinach or sweet potatoes (she doesn't like alot of veggies). So the only thing that she would eat is the pork loin. She had1 piece of meat that measured 2x2 1/2 inches and weighed 0.8 ounces. She was not given any bread, salad or fruit if it was available. The meal was disgusting. Even if she liked the sweet potato it only weighed 4oz and spinach was 2 oz. This is a meal for someone that is in their 90's?

The food pleases my mom and the friendly resident. The staff are patient with the residents. There is a problem with mom's apartment not getting cleaned routinely. She can't operate the window cooler heater well. No thermostat to keep rooms at right temperature. There have been mistakes with billing and also the van forgot about my mom and left her waiting for hours in downtown Dubuque.

I took a tour of this facility and it was very nice. It had an overall cheery atmosphere. I liked that there were chairs in the hallways, so if someone needed to stop and catch their breath while walking they could. There were a couple of staff members that I interacted with that I really liked and the salespeople that I dealt with were very nice. The food was okay and the overall facility was very clean.

We took a tour at Eagle Pointe Place, and while we thought that the community itself was nice, and that the staff was friendly, it was just too big for my loved one. I did not think that such a large place would be a good fit for us.

I am happy being here. The staff are friendly and fine. The food is as expected and fine to me. I am an active person away from the community and I do play some cards and go to religious services. I picked this community because the apartment was the right size, the location was convenient, and the ambiance was very comfortable. Everybody says it is very nice here.

Mom has only lived here for a short time and things are so far so good. The only issue I have noticed so far is the lack of communication between staff members. She likes the activities and has started to participate in some of them. She is making friends. She likes the food and they keep the community clean. I would recommend this community.

My parents are very happy in this community. The staff is really attentive. I am happy that the community is clean for them to live in. They like the meals that are served. They are active in activities. We would recommend this community to other families for good care.

I am very happy living here. The staff is outstanding and always wanting to know how things are for me. I really like the size of the community and the layout of everyrthing. This has a great care for the value. I like participating with other residents. The staff go out of there way to remember everyone's name. I really like the food and it is very health. This have a great pool for therapy. I would highly recommend this community to families.

I did not have a good first impression of this community, when I first arrived for my tour I had noticed there was a huge table in the front of the lobby that was very old and looked like it was falling apart. I would think they would want something nice and well put together to represent the rest of the facility. The entire building needed lot of updating and new furniture.