Crimson Heights

Pros: its a fairly new facility built in April 2019. Facility looks great and they have good therapy equipment and spacious rooms. Cons: Patient call lights not fully working, Don't attempt to call because you either get put on endless hold, disconnected, hung up on, or no one answer. In fact you might be dumped into an ext. that no one knows who it is since no one has ext. they only page or walk around to locate the person.

I have a family friend that is currently in Crimson Heights in Humble. I always like to start with the positive. So for positive the place is a very beautiful location. However, there is tons of issues. If you put a call light on expect to wait anywhere from 60 minutes to 90 minutes just for someone to possible check to see what the light is on for. Then another 30 minutes or hour for the need to be address. They just finally put phones in patients room so if you don't have or want your cell up there to get stolen you can call out or even attempt to call the facility to get assistance in the room. However that brings up another issue because you are hung up on multiple times if anyone does answer. Therapy room is almost always empty and you get very short therapy sessions if you are supposed to be getting rehab. The front reception and nurses station can be empty for 30 + minutes while staff on break or doing their hair on company time. Hope you don't get sick because they can't find you something to vomit in but they will gladly bill insurance company for your stay. Food may be cold when deliver to room and you rarely get any condiments with the meal on a regular diet. They will call you for a plan of care meeting the night before and want you there but won't have the staff at the plan of care meeting to address your questions. They will say that they will notify you of any bills way ahead of time but then turn around and contact you a week or two after they have started adding up charges. 20% of monthly care cost can be over $5500.00