Estia Care LLC

My 87 year old mother lived at Estia Personal Care Home and I could not be happier that my loved one spent the end of her life at Estia PCH. [name removed], the owner and an RN, is personally involved with the care each and every resident. My mother loved the staff and they treated her like family. I could not have asked for a better place for her. All of their residents are treated with love and kindness. My Mother was served home cooked meals every day. They have a 24 hour nursing staff who are absolutely amazing at paying attention to the residents and assessing their needs. . The house is always clean and residents are happy. If you can't take care of your loved one at home, The is the next Best place.

We toured both of [name removed] personal care homes. [Name removed] is impressive with her full command of her caregivers, clients, construction/build out process and building codes for her homes and elder care legislation. She is amazing! Strong willed and candid--refreshing--but I definitely wouldn't want to get on her bad side for any reason. I appreciated the way she figures her monthly charges by evaluating my dad's condition and maintaining that same rate during his entire residency instead of raising fees as needs change.

I wanted to find a small Alzheimer's facility more like a home for my mother. Estia Care fit my criteria. It is in a lovely, very clean home with 9 residents. All of the residents seem to be happy and very well fed. They all feel like Estia Care is their home. The owner,[Removed] is very strict and makes sure that her people are taking good care of the residents. You can tell she really cares about them. [Removed] is very good about explaining everything, and the ladies who work for her are very sweet and caring. I am extremely impressed with the care my mother has been receiving since I moved her in.

I am rating this home as poor because of questionable business practices performed by [removed], the owner/administrator. [removed] took a $1,000 check from me on Sat., Feb 11, 2017 as deposit on a bed for my Mother in a semi-private room to be available on March 1, 2017. By Wednesday, the 15th, I had reason to decide Not to put my Mother at Estia Care, and requested that all or even a portion of the 'non-refundable Community Fee' be returned. [removed] refused to refund the money, even though it had been only 4 days, and she had repeatedly told me that she had a waiting list of 6, and that the phone rings constantly with people wishing to come to "her homes." She still had the rest of the month to fill that bed, but she will just collect another deposit for it, and keep my Mother's money, too. I had never even seen a Lease Agreement, much less signed one...yet, the one and only document I did sign was for the deposit and is entitled, ADDENDUM to Estia Care Lease Agreement. Still, she will not return any of the $1,000. Also, the rent was to be $4,500 for a semi-private bed, a full $1,000 per month more than advertised here for a semi-private. I will continue to advise everyone who is searching for a personal care home for a loved one to NOT choose Estia Care in Humble or the sister home that [removed] is opening in the Lakeshore subdivision just a little further down W.Lake Houston Parkway toward Summerwood. [removed] proclamations of loving and caring about the elderly are very obviously out-weighed by her love and caring of money. I seriously question her moral values and integrity.

Great place. [Removed] (owner) very kind, compassionate, and knowledgeable. Residence immaculate. Safe place. Clients appeared happy and personal hygiene well maintained. Staff engaged with clients.

I've been seeing patients at many facilities and Personal Care Homes for 25 years. I can show up at Estia Care any time of the day and her home is always clean. Because [Removed] is a healthcare provider herself she knows exactly what her residents need to be taken care of. She has high standards for herself and expects the same of her staff. She is very compassionate and caring and her residents and families will agree.

[Removed] and her team are phenomenal caregivers, loving and kind. They cared for my mother with dignity and respect and we truly became part of an extended family. They are experts in taking care of clients with Dementia, Alzheimers or any other organic brain condition. I wholeheartedly endorse Estia Care for your loved one.

I have found Estia Care to be more than "just" a nursing home. It more like a family. My husband is always clean well groomed and more alert than he was before he went to Estia Care. I am thankful that I found this place.

At Estia Care LLC everybody is really friendly to my mom. I really appreciate the way the staff treat her. They treat her like a person not a patient. I am very pleased with my experience. I have no complaints.

I've had my father in a residential care which was similar. We had a wonderful director. For a similar situation, the value here is better. Everyone is very pleasant. Everybody is so kind and they don't scream or yell. I am pleased. I would recommend the Estia Care in a heart beat. It was a struggle to let go but everything I addressed was considered and headed in the direction it needed to be. A Place For Mom has also been great to work with.

So far everything here has gone well, they've been able to take care of everything my loved one needs. It's a small residential type community, and the care staff do a great job of taking care of the small number of residents that stay there. We've got no complaints!