Crescent Point At Niantic

24 Reviews

• (13)

  A Place For Mom

• (11)

  SeniorAdvisor.com

It is a very supportive community. The staff are absolutely wonderful and very proactive. The best part of my dad being in the memory care unit is that it is a small group which allows the residents and staff to form bonding relationships. Another main thing is that when my dad is having his moments, the staff call me and put he on the phone so we can talk. The staff are excellent at calming him and redirecting his as well. His transitioning from home to their memory care went really well. My dad actually understands that the staff take great care of him and are there to help him with whatever he needs. He says they feed him really well! I know, without a doubt, that my family made the right decision in choosing Crescent Point for my dad.

My mom was in Crescent Point, moved in from another assisted living because of the level of care she needed, and they are the only option in this area that said they could provide what she needed. The other facility was a thousand times better and right down the road. The nursing staff at Crescent Point is unapproachable and they do not take any responsibility for miscommunications or errors. I wouldn't recommend going to this place if you have a loved one in need of extra care. They say the can provide it but it is fair at best.

Visited to organize a meeting with the staff member responsible for discharges, as I am a senior manager for a Home Care agency and aside from providing lists of services to businesses like this one, I keep a log of rehabs, nursing homes, etc to help in elder care planning with clients who live in New London and Lower Middlesex counties. While the receptionist was wonderful in helping me, a short, white-short haired woman rudely shooed me away as wasting their time, although she was not at all included in the conversation. She told me if I was worth their time, they'll call me. It was disgusting. I will most certainly not be recommending this facility to my clients, as clearly they do not work well with elder care planners and this isn't the type of attitude any elder would need in their time of great need. I pride myself in providing the best locations for my clients to recover in, this one's attitude is the worst in the New London County and as an elder planner- I can only say A V O I D it.