Atria Crossroads Place

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We weren't allowed to go inside to tour here, so I drove around the area on my own and then had a virtual tour. I couldn’t tell much based on the virtual tour. They made it very attractive from a financial aspect though. They had some promotions going on, with move-in specials and waiving of some of the fees. In the end, we went with a different place that was a more convenient location to my work.

We chose Atria Crossroads Place because we were immediately taken by the representative we met with. Since we have not been able to go inside the facility, they have been pretty good with communication. It will be easier to get a sense what life is like once things open back up. I would absolutely recommend them to other looking.

This review is only during covid, we have not been able to experience the facility during non-covid times. I do believe she is safe here and I do not have to worry about her, but I am still doing a lot of the stuff that I would be if she was at home just due to covid. The medical staff are very friendly and empathetic and have been really good with communication. They staff are juggling extra calls, family requests, etc and I think they are doing the best they can and I do appreciate it. I would highly recommend it for the social aspect of it all, even though it is limited right now. We are excited for things to open back up so we can experience what the facility has to offer.

The staff were always very friendly and helpful to answer my questions about my loved one. It was clean, neat, and well cared for the residents. There were times I felt they were understaffed.

I have just recently moved my father to atria crossroads . I have been really pleased with the transition my father has made to this facility.. the staff is always pleasant and accommodating. I would recommend this facility to anyone.

It is very nice and welcoming. There are different options for rooms. They know all the residents names, even the front desk knows them. They will ask who is visiting the residents and gets to know everyone.

Community is usually clean. Previous to the Covid-19 pandemic, the activities were pretty good. We do think the quality and variety of the food are pretty good as well. I do think the price is reasonable given the level of care they are offering at Atria Crossroads Place.

They have a very friendly staff. My in laws were 86 and 94 they needed some extra care. The staff is very proactive. The Medical director is wonderful. They have a very comfortable layout. They have several elevators so it is easy for those with walkers. My in laws were not thrilled with the food. It is a well kept building. They are very accommodating. We went to the Christmas party it was so nicely decorated and the food was great. They have lots of amenities like a personal driver, and lots of activities in and out of the building.

Actually, it is one exit past where she used to live at Chapman Woods. Food Service availability at a cafe, low move in cost.

Looks like it may be too far away from Mom's comfort zone

I'm so grateful for Atria Crossroads place! They shower my mother with love and help her to feel so secure! I'm grateful for the RSA's, Engage Life staff and everyone there!

For over 3 years my mother has received daily kindness from EVERY staff member at Atria Crossroads in Waterford, CT. I've witnessed acts of kindness coupled with patience and respect that have helped her maintain her dignity and her purpose. The staff know her: her humor, her food preferences (ice cream), her likes (music and dancing, manicures, hugs), and honor her rhythms and moods. My mother is safe and secure in the family of RSAs, front desk staff, directors, and even the chefs! Thank you, Atria.

Nice facility. Surrounding location not as attractive as some other

[name removed] was a wonderful tour guide and patient with us. The atmosphere was very relaxing and I could see my mom here. The place was so clean and wonderfully decorated.

I toured this community for a tour for my mom's care. We did not like the atmosphere at the time of the tour. The community seems to be nice and the menu looked appealing. The activities would have been offered to my mom. This community has a lot of nice things to offer. We did see small improvements that could be made with carpeting. We would suggest families tour the community for the care needed.

[Removed] was very information. Rooms are very spacious with a bigger shower that other places. Like very much. Organized with clients in mind for walking distances to activities.

We went into this venture with somewhat of a negative outlook. We have been pleasantly surprised! Atria has been wonderful to my mother and to my family. I went in there the other day because I needed information and they were so helpful.

Crossroads Place is all I could wish for. It is conveniently located. The units are spacious and bright. The staff we met were all very friendly and there was an elegant yet homey atmosphere. Loved that dining is "free-style" with no set meal times or seating arrangements. There was a lot of laughter heard in the common areas.

My mom's experience has been excellent so far. The care has been great and all of the activities too. Now she is participating in many activities. The residents are welcoming and friendly. We had an easy selection seeing that is was newer, updated, and in a good location.

This was a nice attractive community. We found that they did not have the level of care my mother in law required. They did not seem really responsive when she needed assistance, however I think they may have been understaffed. I would say to look into this community if your loved one is more independent and does not need a lot of care.