Academy Point at Mystic

The location is lovely. You have to review the billing very carefully. They are not responsive to questions. If your loved one has dietary needs, this is not the place for them. They don't seem to be willing to accommodate even the easiest diet restrictions.

Academy Point at Mystic gives our family that peace of mind that our loved one is being taken care of. The staff are extremely friendly and always engaging with the residents - it really gives off that tight knit community. They take care of everybody - if someone does not show up for meal time they still send a staff member to go check on them. Our loved one does not participate in the activities but we do see a ton of different things going on. They are extremely efficient with their transportation service, they have been outstanding and have never let us down. They will take them to other appointments as well as day trips to different restaurant's. It is expensive but you do get a lot for your money and we would 100% recommend this community to other families.

The staff at Academy Point are very outgoing and friendly, and when the care services are top notch they really are 5 stars and very successful. While the overall value is quite what we wanted and does not include everything when it works it works. Based on our experience so far with this community we would definitely recommend this community to other families for evaluation

Overall we're very happy. I really thin there needs to be an activity after dinner though. That's a difficult time for a lot of patients, and there is no activity at that time. They've also been a little slow on setting an appointment o have us come in and reevaluate our loved one's situation. But I think the best thing about them is the staff, from custodial, to maintenance, to helpers, to food staff. Everyone is wonderful and caring toward the patients, and that's what matters.

The activities they have at the community are excellent, and we absolutely would recommend this community to others.

We chose Academy Point at Mystic because of the assistance from admissions, they were very helpful and accommodating. The facility is also quite nice, it overlooks the Mystic River which is beautiful. My mom had studio and it was plenty roomy. We loved the friendliness of the staff as well as the activities provided. There was something to do always. Sometimes I didn't want to leave after vising. One downfall is visitor parking can be a challenge. I would recommend.

We recently moved our mother into Academy Point in Mystic. Staff is exemplary! Everyone has been warm and welcoming and makes themselves available to assist residents and family members. In less than two weeks there, my mother is already saying how much she loves it. She is participating in lots of activities, which she wasn't doing at home. Academy Point was also the only assisted living facility I visited who seemed able to manage my mother's dietary restrictions without a problem.

Academy Point provided my parents the opportunity to spend my father's final days together. The staff was professional, caring, compassionate and treated my parents with dignity and respect from day one. They provided the personal care my father needed in the memory care unit during the day and in their apartment during the evening and nights. Unfortunately my father's health deteriorated faster then we had anticipated. During my fathers final days the medical and personal care staff provided valuable care and assistance to both my mother as well as the family. I would highly recommend Academy Point to anyone searching for a family atmosphere in an assisted living facility.

From the beginning of my search for a dementia unit for my mom, the administrative staff were great with spending time meeting with me and my mom. They provided time and attention in giving me information, answering questions, meeting and assessing my mom. They were professional and kind. The facility has a home like feeling. The memory care unit, being in an assisted living versus a nursing home does not have an institutional feel. The nurse manager of the harbor unit is very knowledgeable in the area of dementia care and has been very helpful in facilitating my mom’s medication adjustments in order to obtain better control of her symptoms as well as getting medical equipment she needed. Some down sides to the unit I have found are: on the second shift, they need more staff to be attentive to the residents and better meet their needs. The 4pm-8pm activity aide position seems to be vacant and the two aides on that shift are too busy with dinner and evening care to do any activities with the residents so they are basically just sitting unattended in the living room area waiting their turn for evening care. They definitely need another staff person on that shift. Another area I think could be improved upon is the utilization of nursing staff. There is one nurse on second shift and she is responsible for passing medications to residents in the entire facility. This leaves no time for any other type of assessment or interaction with residents which adds to the feeling at least when I’m there visiting, that the staff is stretch a little thin to provide the type of caring attention that these unfortunate souls need and deserve. I am not able to visit earlier in the day but plan to make some time to visit my mom occasionally at that time to see how the care is at that time. Placing a parent or loved one in a dementia care unit or any type of care facility is a heartbreaking thing because you always feel that they are not getting the type of care that if possible you or other family members would provide. Academy Point while not perfect is the best option I found in my search for dementia care for my mom but it remains a very difficult thing to see her mind and body and quality of life deteriorate so.

My only criticism is that they need to do a better job cleaning bathrooms, in particular the toilets. Some people need to have them cleaned after each movement.

We like the care from this community for my father. The staff is caring and attentive to his needs. The community is clean and a lot of variety for the residents are available. This community is a good environment. I would recommend families to this community for the good care for a loved one.

The assisted living area of this community is wonderful. The people I met were nice and knowledgable. The memory care unit was not what we were looking for as it seemed dark, tight and not as clean.

Academy Point at Mystic did an amazing job of turning a bad situation and experience from the previous community and making it into a favorable and positive experience for me and my mom. At the previous place, they assessed her to be incontinent, here at Academy Point she has not had one accident. I am very happy with their four levels of care. The staff members here are great about taking care of her needs. They are very nurturing and caring and it is such a happy place. The food is excellent. They recently had a lobster bake for the residents and their families, and today I dined with my mom for lunch and they prepared the meals with lobster. My mom has to have her food pureed and they accommodated her by pureeing the lobster for her. They offer a lot of variety and choices in the meals. My mom is loved by the staff members and she seems to thrive with their care. They offer activities and exercise for the residents. I tell everyone I know how great it is here at Academy Point at Mystic.

[Removed] was very informative. I liked the facility and the level of nursing care they offer.

Our family totally LOVES Academy point. 100% OF THE STAFF is courteous, patient, helpful and caring. We could not be happier. [Removed] is a GREAT leader. The food & wait-service is excellent and abundant. THANK YOU Academy Point!

Everything is working out very well since my mother's move to this community. She is safe, and good hands here, and I'am pleased with everything they have done for us. The staff is great, they have been very helpful. They do a good job with the cleanliness, everything is very well-kept. This community is working out well for us, and i would recommend it.

The experience with Academy Point has been positive! I feel they have enough staff to care for my father.The community is nice and clean when we visit and has an overall good atmosphere.

I wish this community was a more upfront about the level of care that were able to provide my sister in law. I do not feel she is getting the level of care she needs. Every time I bring up my concerns, they give me plenty of excuses. She has only been showered 3 times since her move. I feel this is an independent community, or for someone who doesn't require much care. It is a good community. The staff is kind and helpful. This is a nice community, but not the one for my sister in law and her needs.