Creekside at Three Rivers and Creekside Villas

Overall it has been a very good community for our family, and our loved one has been very happy. There has been a couple little glitches when it comes to hand-off of information but the staff members are so pleasant. The residents are extremely happy which means the staff members are even pleasant when families are not around visiting. When it comes to the meals they could have more nutritional meals - they have some high sodium meals which is not always the best for the elderly population. However based on our experience so far we would recommend the Creekside at Three Rivers to other families.

They must be short staffed. They are not able to check on our family member the way we feel they should for the cost that we're paying.

For perspective to my answers, I would like to elaborate. I was advised that my loved one would be good in assisted living instead of being placed in a memory care unit as they are not likely to walk out and they are still quite social. Most residents in assisted living aren't dealing with memory loss and the behaviors developed to compensate as the disease is progressing. My loved one does a good job of hiding their deficiencies. I personally do not believe there were good schedules or process with a daily accounting of what each resident needed assistance with. So, when my loved one began putting on the same clothes after their shower no one caught the error. My loved one wore a set of clothes for a week on more than one occasion, but still looked clean and tidy. It took me reaching out to the executive director and director of nursing a few times and honestly is still a work in process. When I reach out the staff is always very accommodating and helpful, but I feel the staff should be more proactive of the needs and assistance of a resident. I do feel that the staff are positively working with me to see that we stay on top of the changing challenges my loved one is facing. Again, my issues have been because I do not believe the assisted living community was prepared for the memory deficiencies my loved one has. I do not believe residents with fewer memory deficiencies are experiencing these difficulties.

They were short-staffed for a while (which I understand is outside of their control), but they have recently been able to hire some people, and things are much improved. They always do the best the can. The staff they do have are very friendly and provide good care. And it's a very nice facility.

When you have to make the hardest decision of your life, put your loved one in the hands of a team that will do their very best. I've had several conversations will every level of staff there and it has been pleasant and productive. Myself and my Mom have felt heard and have seen changes made accordingly. [name removed], the director and [name removed], the head of nursing are absolutely amazing and very responsive to any need and/or concern.

I love Creekside at Three Rivers. It was hands down the cleanest facility that we saw. My mom was in assisted living and is now in memory care. In assisted living the food was a 5 and is amazing, on the memory care side it is a 3. It is healthy food it just does not taste as good. The staff is filled with really caring people. The community that the residents have built together is amazing as well. They are super welcoming especially to new residents which is very important. Once we moved in here we realized just how lucky we were to have found this place. I would absolutely recommend them to others.

We chose Creekside at Three Rivers because they were able to take him in immediately and able to provide a fully furnished apartment for him which was great because he had no furniture at the time. They went above and beyond for my brother and we had no complaints. This was definitely the best fit for him.

Overall, [name removed] the gal who helped us with the whole move in process was very very good. She really worked with us and went above and beyond to make the stay a good one. Unfortunately, one person cannot make the whole facility great. I was not very pleased with the medical staff, [name removed] was great but he did not work every shift. We had some issues with the other staff, they just did not seem to care as much as they should have.

This is a great place. The staff are very friendly and look out for the residents and their families. It makes you feel like family and gives you a sense of belonging when you are here. My loved one doesn't care for the food, and when they like it there isn't enough of a portion size for it.

My loved one is not able to participate in activities however, there does seem to be a lot of activities. This is a good location and price for this community. Most of the staff really care about what they are doing .

I've had to ask the community to change the sheets of my loved one several times. I've had to change the sheets for my loved one multiple times. There was a pile of clothes of my loved one at the bottom of the stairs. I ended up having to do the laundry for my loved one. I'm very upset over this. Creekside doesn't have enough help. There is only one person working there. The community isn't giving my loved one a shower or keeping clean clothes on them. We are planning on looking for another place. One time I went in to see my loved one and the residents refused to eat the food.; as the food isn't good. I've complained that there is no fruit around.

[name removed] and the team are awesome! I am so happy to be able to work with a team that truly demonstrates compassion, concern, and wiliness to assist families in a crisis situation. Removed all obstacles to ensure a smooth transition for Mom and Dad.

My grandmother has lived at Creekside for almost three years. She loves it here. Everyone is very helpful and friendly. I could not have asked for a better place for her to be!

This community has a very caring staff and a great memory care facility. The facility looks clean and modern, and it is very comforting and homey. They have 3 villas that have 11 residents with their own rooms, an activity room, a family lounge, and a conference room. The food is wonderful and the pastries are amazing.

Creekside is a wonderful place. The staff are wonderful, caring and helpful. The rooms are nice and the campus is in a area where no busy roads. It's in a neighborhood so it's very home like.