Cottages of Madison

2 Reviews

• (2)

  A Place For Mom

Our motivation for writing this review of the Cottages of Madison is to warn others — Don't go there. There were a number of problems. The patient was seen in the ER because of cognitive changes and was found to have bed sores and was found to be dehydrated. The patient reported to his family that the staff was mean to him. There are no call buttons . At our request to remedy this, we were told a baby monitor could be used but it was never set up. We were told that on two occasions in a row, on the same day that the patient was not given his medication. First we were told that the patient refused the meds. Upon further discussion, and a look at the records by the manager, she said he was too lethargic to take pills and that there was no order to crush meds. We later found there was an order. We eventually reached a point where we told the decision makers that the care was neglectful and abusive and that our family member had to be moved immediately.

When we were looking for a new place to move my mom, cost was a factor. We really liked this community. Her apartment is in the remodeled wing and it is supposed to have extra staff available for the population. The communication has been great, although, due to the current situation, we would like if they would put out a weekly newsletter with building updates. We have only had limited ability to visit, but when we were there the staff were nice and friendly.