Cascade Valley

My loved one is a resident at Cascade Valley. The choices for meals are good. The housekeeping is excellent. Most people are very friendly. The lady at the front desk isn't always friendly and sometimes rude. Other than that, we've had excellent assistance. [name removed], the associate that met with us first, is over the top helpful and friendly!!!

We picked this community because of the location. I would recommend to other families.

There has been a recent fairly high turnover in staff, but all newcomers are very friendly and caring. Would absolutely recommend them, depending on budget and level of care needed.

They provide pretty good service, but they're not perfect. And they don't always respond well when I come to them with concerns.

We went with Cascade Valley because it is a smaller facility, the staff were friendly, and it is close to where I live. The room sizes at the facility are fine. I would suggest that they improve their wifi network, when I have brought this up they said it is in process.

We chose Cascade Valley because [name removed] who gave us the tour did a great job and we got a good feel for the place. Also the location is great for us. We met the activities director and nurse and everyone was super friendly and helpful. They are very welcoming and answer all questions and seem open to any feedback. We are very pleased with them and my mom is happy here.

Per DSHS report, there are, in my opinion, egregious deficiencies identified with the administrator at the time saying, "s/he did not know..." Items such as allowing a non-licensed person to administer medications, etc. Although these items have been recently remedied (2020), with a significant staff change from nursing to administration, I am uncomfortable placing my parent here due to the nature of the findings, as well as, the short-term of the present staff. They seem like they are very nice and professional people but until there is some longer term stability, I am super uncomfortable with this place - back in 2017 when we were looking at this place for our other parent, there were significant issues identified by the family at that point.

Somewhat under staffed and more activities needed to Diminish boredom

Everyone was very helpful.sent many options.helped myself and my brother make a choice. Cascade Valley Senior Care in Arlington our pick.Thank You.[Name removed] and [Name removed]

All the staff is kind, helpful and compassionate. Ice cream social was enjoyed by all so far as I could see. Food could be better as I understand and I believe WIFI should be always available to visitors as well as residents post living had it to all.

Greatly appreciate the friendly staff. Even when things may not be going well, they always try to be helpful.

Most of the time I find upon daily visitors that things are mostly on the positive side. Today, however, something slipped and my husband was not cleaned up - & left in his room (alone) while program was going on.

Love it! Mom is so comfortable here! Great job Cascade Valley!

I am thrilled and grateful that my mother has a safe residence where she receives care and meals.

We were looking for respite for my 97 year old mother and visited several because deciding on here. One reason I liked it was because it is a smaller facility with maybe 70 people. The staff was all so friendly and helpful. We put my mom in here for a 3 week respite hoping if she liked it we would keep her here. She at first was reluctant about staying but after the 2nd week she really adjusted and really is doing well here. Her whole disposition has changed and she is so happy and content and loves all the staff and other residents. She is a smoker and has to go outside to smoke but they gave her a necklace that has a button she can push if she has trouble going out or coming back in. She complained at home being sick often and does not complain about that at all. She has gone out on many outings to lunch or shopping on their bus. Don't think we could have picked a better place. All the staff are super friendly and I can call any time to see how things are going.

Horrible Care, Very Unhappy. They promise you the world and do nothing. Worse care ever. you would have better care leaving your loved on on a corner with a homeless person.

I had a great tour of this community and the staff was very kind and gave my mother and I lots of great information as well as answered any questions we may had for them. Everything seemed to be fine however there was an overwhelming odor throughout the building that really was unpleasant for us. I just did not think this was the right fit for my mother.