Carriage Crossing Mt. Zion

Very difficult getting medication to my loved one through their insurance. This a problem with outside facility as well as this one. The staff are friendly and polite. I have never tried the food, so I am not sure of the quality. Memory Care has few activities due to the needs of the residents in their care. The cost is high considering we have to furnish the room and everything our loved one may need. The cost covers room, food, and staff to care for the residents. The facility is clean and they keep up with laundry. For the type of care that they do, they are very good. I feel they are a little under staffed in the Memory Care unit. I would recommend them to other families.

The facility is clean every time I go to visit. My family member complains about the food, and he says he washes his own bedclothes before they get to it. But the food looks very good to me, and I think they do a good job overall. I appreciate that they are willing to reevaluate care needs and lower care level and cost when appropriate.

Someone should never call a place and be told her parent couldn't speak to her cause she wasn't worth it. But [name removed] did ... she told me that. And do not expect to reach your relative if they are there and their phone doesn't work and it's an emergency with their grandchild. Cause they don't care...

I would recommend Cadence to others who need assistance for their loved ones. The staff is caring and seems as if they love the residents like family. The staff members are so very nice, and the Sales and Marketing team was very, very nice! The location is very well-kept and clean. I would recommend Cadence, it's a lovely, quiet facility.

We had a terrible experience here. They are understaffed. Level 4 patients get no care. My dad suffered falls 5 times during a span of 2 months. They were required to check on him every 2 hours with level 4 care. When we came and visited him each day no one showed up to care for him. They would leave him in the cafeteria alone for hours while people went back to their rooms because they were short staffed. Hardly any showers/baths. He was left in his own urine daily. I mean hours upon hours of urine. His diaper and wheelchair would be soaked. We were not the only clients to have their loved ones not well cared for here. At least 2 other people had experiences like we did.

There is ground work that needs updating and sometimes it is not getting done. The outside grounds need to be kept better. They have friendly staff, and willing to hear the suggestions from the family on the care you are anticipating for your loved one. The staff communication with the family is good and they will try and have an answer or get one back to you as quickly as they can. Exercises, group activities, and more are some of the activities for the residents to participate in, if they choose to.

Cadence did an excellent job for my mother. My family is very grateful for Everything.

The staff are extremely friendly, everyone from the executive director to house keeping is wonderful. We have hospice that comes in and we were told they are the best and we just cannot express enough how good they are. It really is a wonderful place. No matter how big or small of an update they have regarding our loved one they always give us a call. We get pictures all the time of our loved one doing different activities. We would recommend this community to any family.

This community is very clean. The kitchen staff work really well to accommodate a vegetarian diet. The attention of the care taking staff needs improvement. The billing and online payment system is complicated and is not easy to navigate or use for people who is not familiar with it. The shared suite is also problematic because of the long time residents that are not so welcoming to the new residents.

Our loved ones seem to be enjoying the meals themselves, but with all the staffing struggles right now the dining service at times can be slow. The activities are doing pretty well right now, they have had to cut back and make the group activities smaller but we are hoping with the new CDC guidelines they can get back to normal routine. Our loved ones seem to be happy here.

I would suggest you look into the community for your loved one. The staff are wonderful! The community is good at getting the residents out for activities. It would be nice to have a variety of activities at the same time for the residents to choose from and provide more communication with the residents on this.

The community is a great place. Stay engaged with your loved one. communication is great between the staff and our family, they kept us well informed and up to date. The executive director is just amazing and I would recommend this community to others.

We chose Cadence at Mt. Zion because when I met them in the beginning it seemed like it would be a good fit, they presented themselves very well and it seemed like the activities and food were up to par. It is a nice place with beautiful grounds. But they were not good w ith communication, you really have to stay on top of what is going on with your loved one which is hard due to covid. I think it would have been a better situation if we were allowed to come and go as we pleased.

The staff is not trained well, and the leadership is more concerned with money vs patient care. They are not equipped to handle memory care patientence but they say they do. They basically lack professionlism, they are not able to deescalate situations among the residence.

The facility and staff were absolutely amazing and affordable.

I would recommend this community to others who need assistance for their loved ones. The staff does a great job at caring for the residents. They are even willing to love the residents like family. Our loved one has their own room and a shared living room with one other residents.