Our experience has been wonderful. It is never the same as when you care for your loved one, but they do a great job. My Dad is taken care of, they shower him regularly, take him to activities and come when he needs them. He tells me they are right there when he needs them so that makes me happy. We picked this facility because when we first walked in people were out and about doing activities, the dining room was open and clean, rooms are a nice size and bathrooms are huge for wheelchairs. We also were drawn because of the clientele that we knew we would get in Midland. They also will use a hoyer lift if it comes to that and that was a plus for us.... Read more
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Review Score
29 reviewsOut of 10
5 star
83%
4 star
14%
3 star
4%
2 star
0%
1 star
0%
A Place for Mom has scored Candlestone Assisted Living & Memory Care with 9.8 out of 10 using our proprietary review score based on 29 reviews in the last 2 years. Over all time, Candlestone Assisted Living & Memory Care has 29 reviews with an average "overall experience" of 4.8 out of 5.
4.7
4.8
4.6
4.5
4.5
4.7
3.9
Very friendly, good food, good staff. Would like more trips.
5
5
5
5
4
5
No data collected
Our experience has been wonderful. It is never the same as when you care for your loved one, but they do a great job. My Dad is taken care of, they shower him regularly, take him to activities and come when he needs them. He tells me they are right there when he needs them so that makes me happy. We picked this facility because when we first walked in people were out and about doing activities, the dining room was open and clean, rooms are a nice size and bathrooms are huge for wheelchairs. We also were drawn because of the clientele that we knew we would get in Midland. They also will use a hoyer lift if it comes to that and that was a plus for us.
4
5
5
5
5
5
No data collected
Response from Candlestone Assisted Living & Memory Care
September 27, 2023Hello, Thank you so much for this review! We love having your dad in the community, and we are happy to hear that you and him are having a great experience. Have a great day!
Staff is friendly and always willing to help anyway they can. The Executive Director is very supportive and understanding. Very easily contacted and easy to talk to to discuss care needs of my dad.
5
5
5
5
5
5
5
From the day we moved my parents into Candlestone Assisted Living and Memory Care, the staff was very helpful, friendly and supportive. The communication with everyone involved in my parents care is great. I could not have picked a better place !
5
5
5
5
5
5
5
Candlestone Assisted Living facility is very comfortable, clean, and friendly.
5
5
5
5
5
5
No data collected
Forced to come here by family difficulties. Thought about coming, now am very pleased I did. The staff is friendly and very helpful, willing to help with any problem.
4
5
4
4
4
5
2
Wish mail was here everyday.
5
5
5
5
5
5
5
5
5
5
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5
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5
Candlestone gives all of us good entertainment and Candlestone brings all of this fun entertainment and good food to all of residents.
5
5
5
5
5
5
5
I have a very good experience, everyone is so friendly and nice.
5
5
5
5
5
5
4
I've enjoyed all the socialite members and all socialite workers and all outside activities and music activities.
5
5
5
5
5
5
5
The facility is nice, and you can see lots of wildlife from the window - deer, squirrels, and birds, which my family member loves. The food is nice. But it's difficult to visit because you have to be buzzed in at the door, and frequently there isn't a staff member available to buzz you in. Know that you have to stay involved in your famly member's care because they don't normally follow through on medications and timing of medications. It's difficult to find the appropriate staff member to resolve an issue when you have one. They do have fun and appropriate activities. What it boils down to is when you go to look at the place, what they're trying to sell you when you visit is not what you really get as far as the care of your family member goes. I think they're basically good folks and they're trying to do better, but I'm concerned if my loved one's care needs increase over time that the issues we're already having will be compounded.
5
4
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2
4
2
3
Response from Candlestone Assisted Living & Memory Care
August 22, 2022Hello Lezlee, Thank you for your review. We are so happy your family is enjoying the community views, food, and activities. We are disappointed to hear that your loved one's care experience has not been up to our standards and we would like to connect with you directly to discuss ways in which we can improve that. The role of our Executive Director is to ensure that we provide you and your family with the best experience possible. We encourage you to call the community and ask to speak with our Executive Director to discuss your concerns and get them resolved quickly. Thank you.
They have a great activities program at Candlestone Assisted Living and Memory care.
4
4
4
3.5
5
4
3.5
the staff does an incredible job serving us.
5
5
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3
5
3
The staff are very friendly and the community is always very clean. The staff to resident ratio is right on point
5
5
No data collected
4.5
5
5
4
Our family had an in person tour and the tour was awesome but the distance from the community to our home was just not very convenient.
I like it very much! Good place; good people. The food is excellent most of the time. Everyone is so nice, the staff and my roommates.
I am very pleased living here. Everyone is so nice and the food is very good. Staff is wonderful.
Check it out go look at it ask someone that has a loved one that lives there. Tour the facility first.
3
3.5
4
3
No data collected
4
2
I live it here. The people who live here and the workers are great.
See what the neighborhood has to offer and what’s nearby:
Candlestone Assisted Living & Memory Care offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Candlestone Assisted Living & Memory Care 9.8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (989) 832-3700 to reach a resident at Candlestone Assisted Living & Memory Care.
To reach a resident at Candlestone Assisted Living & Memory Care call: (989) 832-3700
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