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Brookdale White Rock

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9271 White Rock Trail, Dallas, TX 75238

8.4
Review score
29 reviews
Add review
8.4
Review score
29 reviews
5 star
65%
4 star
21%
3 star
0%
2 star
7%
1 star
7%
See all reviews
8.7
Review score
27155 reviews
646 facilities
For pricing & availability:
(866) 374-4058
Brookdale White Rock
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Sandra M
-
Family/friend
4.0
Brookdale White Rock
The staff is very well trained to interact with patients with memory issues. The person that stands out to me is the male nurse whose name I cannot remember, is excellent. He is very caring yet professional in all aspects of his responsibilities at the facility. I would definitely recomme

About the facility
Brookdale White Rock

Residents with Alzheimer’s and other types of dementia can find specialized support through the use of deeply rooted, person-centered programming, here at Brookdale White Rock. Located in the Lake Highlands neighborhood — a historic area of Dallas — residents have access to a combination of helpful amenities both on- and off-site. Staff is available 24 hours a day, seven days a week to be alerted to an emergency, and an alert system as well as keypad entries are also in use, providing added protection.

Brookdale’s unique on-site care coordination program, Brookdale HealthPlus, is designed to make life easier. The Brookdale HealthPlus Care Manager (RN) can serve as a medical advocate for residents and manage a variety of needs. The Care Manager can coordinate care with residents’ doctors and specialists, organize care transitions, schedule follow up visits, and more. Annual wellness visits, immunizations, and health screenings are also provided. Plus, residents can receive support for chronic conditions, like diabetes, high blood pressure, and congestive heart failure.

In addition to monitoring, residents receive daily visual reminders and can participate in dementia-friendly programs and activities. Two memory care programs are available at Brookdale White Rock — the Clare Bridge and Solace programs. Established over 30...

Read more

Senior living options offered

Memory Care

Pricing
for Brookdale White Rock

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Brookdale White Rock parking lot
Brookdale White Rock

9271 White Rock Trail, Dallas, TX 75238

Brookdale Lake Highlands community exterior
Brookdale Lake Highlands

9715 Plano Road, Dallas, TX 75238

Iris Memory Care of Turtle Creek
Iris Memory Care of Turtle Creek

3611 Dickason Ave, Dallas, TX 75219

Walnut Place - AL/MC
Walnut Place - AL/MC

5515 Glen Lakes Dr, Dallas, TX 75231

4.3
Review score
29 reviews
4.3
Review score
29 reviews
5 star
65%
4 star
21%
3 star
0%
2 star
7%
1 star
7%
3.9
Review score
57 reviews
3.9
Review score
57 reviews
5 star
49%
4 star
30%
3 star
5%
2 star
4%
1 star
12%
4.8
Review score
45 reviews
4.8
Review score
45 reviews
5 star
80%
4 star
18%
3 star
2%
2 star
0%
1 star
0%
4.2
Review score
71 reviews
4.2
Review score
71 reviews
5 star
67%
4 star
13%
3 star
10%
2 star
0%
1 star
10%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Amenities
at Brookdale White Rock

Healthcare Services

  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Medication Management
  • Memory Care
  • Incontinence Care
  • High Acuity Care
  • Diabetic Care

Meals & Dining

  • Vegetarian
  • Restaurant Style Dining
  • Meals Provided
  • Gluten-free
  • Guest Meals
  • Pureed Meals
  • Special Dining Programs
  • No Sugar

Room Amenities

  • Respite or Short Term Stays Offered
  • Air Conditioned
  • Wheelchair Accessible Showers
  • Cable or Satellite TV
  • Ground Floor Units
  • Handicap Accessible
  • Wi-Fi/high-speed internet

Community Amenities

Transportation & parking

  • Complimentary Transportation
  • Resident Parking Available
  • Property Convenient to Public Transit
  • Transportation at Cost

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • Indoor Common Areas
  • TV Lounge
  • Library
  • Private Bath
  • Beauty Salon
  • Barber Shop
  • Outside Patio
  • Central Fireplace
  • Outdoor Common Areas

Recreational areas

  • Piano or Organ
  • Arts and Crafts Center
  • Raised Garden Beds

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping

Languages spoken

  • English
  • Spanish

Activities

  • Trivia Games
  • Live Musical Performances
  • Visiting Chaplain or Priest
  • Art Classes
  • Live Dance or Theater Performances
  • Wine Tasting
  • BBQs or Picnics
  • Dances
  • Devotional Activities On-Site
  • Cooking Classes
  • Birthday Parties
  • Catholic Services
  • Forever Fit
  • Brain fitness / Dakim
  • Christian Services
  • Happy Hour
  • Gardening Club
  • Holiday Parties
  • Activities Off-site
  • Sensory-based Programs
  • Live Well Programs
  • Activities On-site
  • Reminiscence Programs

Reviews

for Brookdale White Rock

8.4Review score29 reviews
8.4
Review score
29 reviews
5 star
65%
4 star
21%
3 star
0%
2 star
7%
1 star
7%
Brookdale
8.7
Review score27155 reviews646 communities
Write a review
A Place for Mom has scored Brookdale White Rock with 8.4 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Brookdale White Rock has 29 reviews with an average "overall experience" of 4.3 out of 5.
Overall Rating
4.3
Cleanliness
4.4
Friendliness
4.5
Care Services
4.3
Staff
4.8
Meals & Dining
4.1
Activities
4.3
Value for Cost
4.2
A Place for Mom has scored Brookdale White Rock with 8.4 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Brookdale White Rock has 29 reviews with an average "overall experience" of 4.3 out of 5.
Parent company
Brookdale
8.7
Review score27155 reviews646 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 29 reviews
Sandra M - Family/friend
Memory Care
March 22, 2024
4.0
Verified Review
Brookdale White Rock
The staff is very well trained to interact with patients with memory issues. The person that stands out to me is the male nurse whose name I cannot remember, is excellent. He is very caring yet professional in all aspects of his responsibilities at the facility. I would definitely recommend Brookdale White Rock to others!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
William - Family/friend
Memory Care
May 2, 2023
5.0
Verified Review
Highly Recommended
My mother is a resident at Brookdale White Rock and everything has been great at this facility. The meals are surprisingly good. The staff are wonderful. I highly recommend this facility to friends and family.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Family/friend
Memory Care
April 5, 2023
2.0
Verified Review
A Horrible Decision
Brookdale White Rock is not a good place. Within a week of moving in, they had my loved one heavily, heavily medicated. That seems to be their first line of action - to prescribe unnecessary medication. They do no provide adequate care on any level when it comes to medical issues, nutrition, patent supervision, etc. It was a terrible experience.
Cleanliness
4
Friendliness
4
Care Services
1
Staff
3
Meals & Dining
2
Activities
1
Value for Cost
1
Response from Brookdale White Rock
April 6, 2023
We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
anonymous - Family/friend
Memory Care
February 22, 2023
5.0
Verified Review
Reassuring. What they say they'll do they do with a smile.
We had to make a move very quickly, and they were immediately responsive and reassuring. We feel completely safe having our loved one at Brookdale White Rock, and we feel that everyone is absolutely engaged in what they do. The staff is personable, aware, diligent, and just on it all of the time. I've had experiences at two other facilities, and that was not the case there. Our expectations are high, and they're being met at Brookdale. It has been reassuring that they not only do what they say they'll do, but they do it with a smile.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Todd - Family/friend
Memory Care
June 24, 2022
5.0
Verified Review
They Really Try Hard with The Residents
The staff and wonderful and caring towards the residents. The manager is very hands with the care of the residents, as well. The staff are willing to assist the residents with feedings. They really try hard to make the residents happy, and very resident oriented.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
4
Anonymous - Family/friend
Memory Care
December 28, 2021
5.0
Staff appears to respond to the needs of the residents. They are also friendly and helpful to family.
Steve H - Family/friend
Memory Care
December 28, 2021
5.0
We love this place. The staff is helpful and upbeat. The physical layout is very pleasant and homey. We have been in other communities and this is by far the best. We have recommended this community to friends and one of my friends did move in here after my recommendation.
Monica B - Family/friend
Memory Care
December 28, 2021
5.0
Very welcoming community. Easy to access help and answer questions. Great activities and such a nice campus and accessible location.
Anonymous - Family/friend
Memory Care
December 28, 2021
5.0
My mom has been here about 8 months. She came during a pandemic, a difficult time. I am grateful for the way the staff safely allowed us to visit. It made all the difference to be able to visit. We love the staff - they are kind, hard working and helpful.
Corie - Family/friend
Memory Care
April 28, 2021
5.0
Brookdale White Rock has been fantastic for both parents
Both of my parents have lived at Brookdale White Rock and our only regret is that we didn't move them there sooner. It really improved the quality of life for our parents. They seem happier and calmer. They are engaged and stimulated with music, trivia and games, and we have confidence that they are getting great care from people who care about them. The staff is caring, attentive, patient and helpful. They've gone above and beyond to stay connected and show our parents love during the pandemic when we couldn't visit. My siblings and I have much more peace of mind since moving our parents here.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Pete David Puckett - Family/friend
Memory Care
April 17, 2021
5.0
Time and time again Brookdale White Rock met or exceeded my expectations
My mom has been in the Brookdale Family for many years. Specifically at Brookdale white Rock for over 5 years. The staff has always had moms best interest at heart and has shown compassion and caring as my mom has diminished in cognition over the years. The facility is clean and well kept. The activities always include mom even though she cannot always actively participate. If mom ever has an issue like sliding out of her chair or developing a sore, I am always called and informed of the situation. Covid-19 brought many challenges and the staff at Brookdale White Rock met each one with integrity and enthusiasm. They bent over backwards to make sure that the needs of my mom and the family were satisfied as much as possible. I highly recommend Brookdale White Rock for your loved ones too.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Janis R - Family/friend
Memory Care
March 5, 2021
5.0
Verified Review
Would highly recommend this community
ratings above
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Kay W - Family/friend
Memory Care
February 23, 2021
2.0
Verified Review
I would not recommend this place
They were great starting out when they were trying to get us in here, but then after he moved in it went downhill. They accepted my husband and then they were not able to handle him. They then charged me and I never got my money back. The communication is not good here.
Friendliness
2
Care Services
0.5
Meals & Dining
1
Value for Cost
1
anonymous - Toured community
Memory Care
April 5, 2018
4.0
I found this place very clean and home like. They have a great security system to keep residents inside the community in both assisted living and memory care. Their outside area in assisted living is amazing and peaceful. The amemory care has an unlocked outside garden area that all residents in memory care can use. I liked this facility for its homey feeling.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Barbara Gentry - Family/friend
Memory Care
June 25, 2017
1.0
Disappointing
Mom lived here for about 3 - 4 months. At first I was very happy. The staff is friendly and I really like the aids, activity director, nurses and over all staff. My mother became a little combative about getting out of bed. I told them we in the past gave her Zanix to calm her down. My mother in the last month almost became a vegetable. To my surprise without consulting the family they put her on anti psychotic drugs. [Removed]. Please read about this doctor on the internet. She has been indicted for Medicare fraud and may reviews about over medicating patients with NO communication to the family. I tried to meet with [Removed] and all she did was pass the blame off on the hospital and the family. My mother went from walking and talking within a month to not walking and barley being able to put 2 words together, grabbing at things that did not exist. The doctor tied to tell me that my mother had been hallucinating since day one. That was NOT TRUE. I am discussed to find that with her background that Brookdale would even associate themselves with this Dr. After meeting with [Removed] my mother was moved in the same day. She is now at a lovely place and hopefully on the mend. She is now talking again and I hope to have her walking soon. She spent the first few days throwing up violently, I assume that was from withdrawals. During a skin check upon entering the new facilities I was present to find sours in my mothers private areas. I had my mothers old caregiver sit with her the day we decided to move her and was informed that the day aid only changed my mothers diaper and did not clean her. I do have to thank the night crew that I did come to care about so much, they were wonderful and seemed to care very much about Mom.
Cleanliness
2.5
Friendliness
4
Value for Cost
1
Care Services
1
Activities
3
anonymous - Toured community
Memory Care
January 26, 2017
4.0
This was a lovely place, in a lovely neighborhood. It was secure, but I didn't really see staff interacting with the guests much. Maybe it was the time of day. It also had the smell of a nursing home. I will continue to look more.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Toured community
Memory Care
December 7, 2016
5.0
Verified Review
Super gorgeous!
This is a gorgeous community! I really loved it and the staff were very friendly. The residents were happy and looked like they were enjoying themselves. Everyone knew everyone by name. It was just to far out there.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
February 19, 2016
5.0
Verified Review
Execellent choice
We couldn't be more pleased. The entire staff - the executive director, director of sales, all the nurses and aides have been terrific. Everyone is very attentive to the needs of the residents. Bottom line is a strong recommendation to anyone considering Brookdale White Rock.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
October 29, 2015
4.0
Verified Review
They have been doing good so far.
They have been doing good so far. No major complaints. I would like to see more activities perhaps. I haven't seen any issues she is clean and showered, and the meal times are pretty consistent. We chose them because they seemed cleaner, and like they offered a lot of activities. There were no restrictions on visiting hours, and the staff seemed to click with us better.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Colleen Spurlock - Toured community
Memory Care
October 19, 2015
5.0
Verified Review
Awesome place
I am really happy that I found your facility for Mom. It is very nice and everyone is really kind and helpful. The food is good and it is very clean. Staff is great.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-20 out of 29 reviews

Neighborhoods
around Brookdale White Rock

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Frequently Asked Questions
about Brookdale White Rock

Brookdale White Rock offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Brookdale White Rock 8.4 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (214) 691-7400 to reach a resident at Brookdale White Rock.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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