Brookdale West Boynton Beach

As far as the question about food my brother complains a lot. He says the rest of the people he is around do not like it either. He thinks what they have left over one day is served the next day. It's really hard for me to make this judgment since I'm not there every day. They are very accommodating and helpful when there are problems. Definitely friendly to the residents.

Our loved one is basically very happy and they are great with her, and I don't want that to change. I am grateful she is happy there. She is happy there and the staff is wonderful and very patient with her.

I would certainly recommend this facility to others. The staff is friendly. They try to meet my mother's needs. Unfortunately, at 99, she is set in her ways and is reluctant to join in any activities. She is also hard of hearing, visually impaired, and unable to walk. The staff tries their best to make her happy. They always take my calls, should I have a question. The meals are good, with many choices. The housekeeping is wonderful.

Brookdale has their act together. This is a clean, comfortable, and safe place. The staff are willing to work with the family. The food could be better, it would be nice to have more selections for dietary restrictions. I never heard the residents rave about the food available when I visited. [Name removed] was outstanding as the Marketing Director, he really took care our needs. The entire staff was great to work with as well.

Brookdale was great. They treated my mother with great care. As far as memory care goes, I thought they did alright.

I am extremely happy with the care my loved one is receiving in Memory Care. The Health and Wellness Director, [name removed], met with me and my loved one and held both of our hands through the transition. [name removed] has remained a constant in my loved one's care. [name removed], the Executive Director, helped me navigate health insurance options. [name removed]door is always open if I have any questions. The nurses who work in the memory care unit, [name removed] and [name removed], are compassionate and loving and ensure my loved one is properly cared for each day. I've witnessed them and the nurse's aides, hold my loved one's hand and walk and talk with her. The Clare Bridge Program Manager, [name removed], has made a drastic improvement in my loved one's life. [name removed] knows how to interact with dementia patients and has improved the quality of life for all of the residents. The receptionists, [name removed], Lovely, and [name removed] always greet me by name when I visit and make me feel welcome and valued.

It's a clean facility. We picked this community because, of the marketing director, who did a great job getting us in. When my loved one, needs help it takes hours to get assistance, since they seem to be short-staffed. I would like to get a lot of issues resolved. They could improve on the communication. The food could be more consistent, as far as the quality. The activities is not we expected.

It seems like everybody I run into is happy with Brookdale, and I'm pleased overall as well. They seem to be doing a pretty good job with my mom. She's happy with the food. And they offer plenty of activities.

I have been here in Brookdale West for 3 years and 6 months and have many friends. The staff work very hard. The biggest problem is that we have been short of staff, servers and Aides since the pandemic. I expect this to improve. Our Executive director is wonderful and works very hard for Residents. The hardest part for me is making friends with elderly residents who pass away. That is hard to handle.

Brookdale West Boynton Beach is excellent and one of the friendliest places. They're always eager to please the resident. Services that they offer are very good. Room rates, activities, those are all excellent, but food on the other hand is lacking. It's not exactly something a chef would prepare.

Brookdale representative was professional, thorough, and very personable. We made a connection due to his knowledge. Trustworthy. initial visit and tour was very clean and organized. When relative moved in, apartment needed additional cleaning. Very friendly staff in every department. Many staff members were long-tenured employees...a healthy sign of good employment. The laundry service and routine cleaning service could improve. The medication administration and medical staff has been excellent. There are staff shortages and it causes delays in serving meals in the dining room. The food is cold/lukewarm at times, and not always the best. Some menu items are better, but most are average to below average. There is a great deal of effort put into offering a variety activities. They encourage residents to participate, but sometimes you cannot please someone who doesn't want to make an effort. The peace of mind factor, knowing your relative is safe, and is taken care of and monitored is of high value for the cost of residency. The food/ service quality needs improvement. Overall the rating is four for value. Thank you

This is a fairly decent community. It compares well with other communities. It may not be perfect but it is a decent fit for my loved one. The tour was great and they showed me all that I needed to see about the community.

Everyone is very nice. Listen when you have any problems. Correct all issues promptly. Food choices are limited. Sometimes wait times are very long. Plus hours to be served, need food service helpers.