Brookdale Springs Mesa

This community is friendly and helpful. They made the process of moving easier. [name removed] in the dining room is amazing.

The sales staff is very warm and friendly. They came to my house even though I am far away, to help me get things signed. Also helped me set up movers and TB test. She even brought me flowers.

It has been a great experince. My loved one is very happy, and it has been a good experience for them. I picked this place because, it fit all of the criterias that my loved one needed, it was a clean and nice facility, and it also me the financial needs of my loved one.

The community wouldn't paint a wall for my loved one, and this was disappointing to us. This is a nice place. The community is friendly. The communication with the staff is good. The maintenance team wasn't responsive to the request we made to clean the room. The family ended up having to clean the apartment prior to my loved one moving in.

We were told all these promised when it came to the medical side of things but all of these promises have not been followed through with. It feels like now that they have our money we are pushing to the side. It is a very frustrating situation.

I think they do a very good job of cleaning, they do clean our apartment once a week and do an excellent job. The staff here are amazing, especially the waitresses, they are exceptional and call everyone by name. We are not too involved in activities, my wife is involved in a spiritual group and she really likes that. They try really hard on the food, but it is repetitious each week. This was definitely one of the best facilities that we toured. I would recommend them to others looking, we are happy here.

There is a dining room menu and anytime meals available for the residents to take advantage of. The idea of the food was good. My loved one was impressed with the initial meal during the tour. The community is very clean. The administrative staff is very knowledgeable. I would recommend you check this community out for your loved one. It doesn't have a nursing home feel. {name removed] was the best part of the intake process.

We chose Brookdale Springs Mesa because of the beautifully landscaped grounds, it looked very resort like and we liked that. There was really no orientation in the beginning, when we moved him we were on our own. I think they could benefit from an orientation program for new residents. He does like that they do really get the residents to chime in on their likes and dislikes which makes them feel empowered. What he does not like is there is no set time for housekeeping, so there are always people popping in and out and that creates a lack of privacy. Overall I would recommend them to other families looking.

Brookdale Springs Mesa is a very large facility with a lot of people in it and I do not think that my mom got the personalized care here that she needed. But I would still recommend to others looking.

The community communication has been thorough during the pandemic. The residents will be getting vaccines next week. We could't be happier with our loved one here. They are thriving. We have been able to have balcony visits. The community has been doing renovations.

We chose Brookdale Springs Mesa because of the attractiveness of the facility and the gal we first met with and gave us the tour, we fell in love with her she was awesome. the apartments here are very average compared to the other ones we looked into. I would tell others I think that the family members need to stay very engaged because there are some staff that you really have to stay on top of to get information you need about your loved ones. Overall, I would recommend, they have done a good job under the current conditions.

Brookdale is a neat place to live. The comfortable apartments, food, and staff stick out to me about the community. The community is in a nice place to place to live. The have walking paths and places to sit to enjoy the outdoors.