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Brookdale Portage Assisted Living

3100 Old Centre Road, Portage, MI 49024
7.8
Review Score
49 reviews

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3 Floor plans
3 Floor plans available
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Anonymous - Family/friend
4.0
Would recommend. Genuinely caring staff.

The staff at Brookdale Portage really cares and gets to know the residents and families. I would recommend them to other families looking for assisted living for a loved one.... Read more

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About the facility Brookdale Portage Assisted Living

Located next to the serene Moors Golf Club and just 20 minutes from Kalamazoo, you'll discover retirement feels differently at Brookdale Portage Assisted Living. The assisted living community is filled with engaging activities, social clubs, and compassionate caregivers to assist residents with their care journey. Brookdale’s staff works diligently to provide the right balance of care, while eliminating tedious chores from their to-do lists including, cooking, cleaning, driving to appointments, and much more. Fewer chores means fewer worries and more time for your friends, family members, and hobbies.

Would you or your loved one like assistance with bathing, dressing, managing medications, or other specific activities of daily living? Rest assured that your needs and requests will be met and listened to here. Each day, trusted team members work with residents directly to develop tailored care plans to match every budget and lifestyle. You won't pay for service you don’t use or need. Another plus is that the staff is available 24 hours a day, seven days a week to be alerted to any emergencies. Some additional perks include the postal services, concierge service, and beauty/barber shop on-site.

Community Services and Amenities

Each community perk and activity is designed to make each resident's experience...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Brookdale Portage Assisted Living is a community within Brookdale properties. See all Brookdale communities.

Pricing for Brookdale Portage Assisted Living

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo

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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at Brookdale Portage Assisted Living

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Compare

Brookdale Portage Assisted Living3100 Old Centre Road, Portage, MI 49024
StoryPoint Portage3951 W Milham Ave, Portage, MI 49024
Bethesda Ranch AFH3026 Witters Ct., Portage, MI 49024
North Woods Village of Kalamazoo6203 Stadium Dr, Kalamazoo, MI 49009
7.8
Review Score
49 reviews
9.5
Review Score
236 reviews
8.9
Review Score
13 reviews
8.6
Review Score
16 reviews
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Care types offered
1
Assisted Living
Care types offered
3
Assisted Living, Independent Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care

Amenities at Brookdale Portage Assisted Living

Community Details at Brookdale Portage Assisted Living

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Indoor Common Areas

Meals Provided


More on this community


Reviews
for Brookdale Portage Assisted Living

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7.8
Review Score
49 reviews

Review Score

49 reviews
7.8

Out of 10


5 star

41%

4 star

29%

3 star

17%

2 star

11%

1 star

5%

A Place for Mom has scored Brookdale Portage Assisted Living with 7.8 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, Brookdale Portage Assisted Living has 49 reviews with an average "overall experience" of 3.8 out of 5.

How we score communities
Cleanliness

4.2

Friendliness

4.2

Meals & Dining

3.7

Care Services

3.9

Activities

4.1

Staff

4.0

Value for Cost

3.9

Overall Experience
20
14
8
5
2
Date Submitted
1
5
10
Reviewer
1
30
17
0
Care Received
49
1-20 of 49 reviews
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5.0
Rebecca - Toured community
Assisted Living
September 20, 2023
Brookdale Portage Assisted Living.

My mother entered Brookdale Portage for a respite stay. After touring a few places, Brookdale felt the closest to “home”. My mother enjoyed her stay and looks forward to visiting the friends she made there. I am very impressed with both their services and the caring staff they have there.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

5


3.0
Anonymous - Resident/client
Assisted Living
August 23, 2023

It has been comfortable, more space in the room then what I was expecting. The staff overall have been pleasant. Being able to have my dog here has been a treat. The in-house therapy has been wonderful.

Cleanliness

4

Friendliness

4

Meals & Dining

2

Care Services

4

Activities

No data collected

Staff

4

Value for Cost

3

Response from Brookdale Portage Assisted Living

August 28, 2023

Thank you for choosing Brookdale and taking the time to share your feedback!


2.0
Anonymous - Family/Friend
Assisted Living
August 16, 2023
Verified Review
Our Family's experience

Their onboarding is terrible. They do not accommodate meal requests. If a resident wants to eat in their room is a [fee charged] charge. If the resident has a very picky pallet they are not accommodating. The activities are all on the lower level which was confusing for my mom on how to get there. I didn't feel their staff was very welcoming in making my mom feel like this was her home. In [date removed] my mom had an episode that they couldn't control. My mom ended up inpatient geriatric evaluation and was diagnose with two kinds of dementia. We then moved her to a memory care until. Their bookkeeping of accounts was not very well done. I know they had some big staff changes about the time we moved my mom out so it's probably a lot different there now. I know Brookdale was a 5 star rating. I would not give them that for at the time my mom was there.

Cleanliness

5

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

4

Response from Brookdale Portage Assisted Living

August 28, 2023

We are sorry to hear we did not meet your expectations and we appreciate you taking the time to share your feedback. We take your comments seriously and have shared your concerns with our management team for review.


4.0
Anonymous - Family/Friend
Assisted Living
June 9, 2023
Verified Review
Would recommend. Genuinely caring staff.

The staff at Brookdale Portage really cares and gets to know the residents and families. I would recommend them to other families looking for assisted living for a loved one.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

4


4.0
Tina - Family/Friend
Assisted Living
April 6, 2023
Verified Review
Beautiful Facility and Staff.

I would say they were a beautiful facility with an awesome Executive Director and welcoming staff. They did a wonderful job caring for my father until the end. I would recommend this community to other families. It is in a great area. I was able to take my dad for walks in the Fall.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

No data collected

Staff

4

Value for Cost

4


4.0
Kim V - Family/Friend
Assisted Living
February 13, 2023
Room cleanliness

The overall community is clean. However, my mom's room is RARELY cleaned - except by me. Also there has been a $600 a month increase which is astronomical. Especially for someone on fixed income.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

3

Activities

4

Staff

5

Value for Cost

3


5.0
Pennie J - Family/Friend
Assisted Living
December 15, 2022
mom is safe & happy! She even has her cat!

we needed a place where mom would be safe, have a very friendly place that would solve our problems of mom falling and someone to make sure she gets all of her meds and a clean and happy surrounding. Brookdale has more than met our goals. She even can have her cat!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

4

Staff

5

Value for Cost

4


1.0
Paul T
Assisted Living
December 8, 2022
Intake process has been a terrible process

Treated poorly by the management staff. The facility sent a nurse to interview my mother. The nurse stated she would be a good fit for assisted living and did not need memory care. The management staff used notes from a hospital stay 5 years ago to over ride that recommendation and try and force us into memory care (more money, less socialization). My mother was a Brookdale resident in assisted living for a couple of months previously and had no issues. Her current dr's also don't think she needs memory care. The impersonal way the management staff has worked with our family is very unsettling. We are speaking with other facilities that have approached the situation much differently thus far. I'm very disheartened by the management's approach with our family and hope that others can avoid this situation.

Response from Brookdale Portage Assisted Living

December 15, 2022

We appreciate you taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our district management team.


4.5
anonymous - Family/Friend
Assisted Living
August 3, 2022
Verified Review
Mom is happy, highly recommended

Brookdale Portage is a very nice place and my mother seems to be very happy living here.

Cleanliness

5

Friendliness

5

Meals & Dining

4.5

Care Services

4.5

Activities

4

Staff

5

Value for Cost

5


3.0
Anonymous - Family/Friend
Assisted Living
June 15, 2022
Verified Review
Good Community With Low Staffing

The community had promised a lot during the tour and orientation; however, they haven't been able to fulfill these promises due to staffing. As a family member you really need to be an advocate due to the staffing shortage in healthcare overall right now. My loved one enjoys the activities offered. The community is willing to accommodate the residents requests for food such as a grilled cheese sandwich or something additional, if they don' like what is being served.

Cleanliness

5

Friendliness

4

Meals & Dining

3

Care Services

2

Activities

5

Staff

2

Value for Cost

3

Response from Brookdale Portage Assisted Living

June 22, 2022

Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.


2.0
Anonymous - Family/Friend
Assisted Living
February 11, 2022
Verified Review
Poor Communication and Onboarding

I would encourage you not to take your loved one to Brookdale Portage. The communication was horrible and they weren't accommodating to the residents. It didn't seem that my loved one's bathroom was cleaned more than once. This was disappointing to us. It seemed there was always some type of excuse with them. There were some staff that were wonderful to work with though. The activities director was great and she worked hard at getting my loved one involved in activities. The onboarding experience was horrible for us at this community. They never read the choices of meal options to my loved one.

Cleanliness

1

Friendliness

3

Meals & Dining

2

Care Services

2.5

Activities

4

Staff

1

Value for Cost

3

Response from Brookdale Portage Assisted Living

February 18, 2022

We appreciate you taking the time to share your thoughts. Your input is very important to us and we will share your feedback to help better serve our residents in the future.


5.0
Joan J - Toured community
Assisted Living
February 2, 2022
Visit was lovely

We visited Brookdale Memory Care Portage with dad and thought the facility was top notch. I felt welcomed by the staff and was very impressed with the food and activity selection. We are moving forward with the placement process and am so thankful we found a great place for dad. I love the socialization time with other residents and the large size of the rooms compared to other places we have seen.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


3.0
anonymous - Toured community
Assisted Living
April 28, 2021
Verified Review
My review of Brookdale

We toured Brookdale Portage and we did not like that everything was done in units rather than being open to all residents. Also the rooms here were smaller than some others that we looked into.

Response from Brookdale Portage Assisted Living

May 5, 2021

Thank you for taking the time to visit and share your thoughts on the community. We will share your feedback with our management team.


5.0
Bill - Family/Friend
Assisted Living
November 17, 2020
Verified Review
I'm Happy With What I Have Seen So Far

My loved one is very happy at Brookdale Portage. The staff is very easily accessible for questions over my loved one. The community is scheduling outdoor visits to see loved ones. They do have activities available for residents. Brookdale Portage are taking extra precautions to assist in keeping COVID out of the community.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Toured community
Assisted Living
August 13, 2020

[name removed] did an excellent job explaining everything to me. We did a virtual tour so I could see what the area and a room looks like. We discussed room rates and all other financial needs. Over all Brookdale looks to be a wonderful place .

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


2.0
anonymous - Family/Friend
Assisted Living
November 11, 2018

The staff was wonderful and caring. I couldn't have higher praise for the nurses aides, dining staff, etc. However, the management team leaves much to be desired. They were rarely available, and completely missing on weekends. I felt their main purpose was to squeeze out every dime from us. Everything was an extra charge - even someone to walk next to her for 30 feet for meals.

Cleanliness

4.5

Friendliness

4

Care Services

5

Activities

2

Value for Cost

2


2.0
anonymous - Toured community
Assisted Living
November 13, 2017
Verified Review
We chose a different community and here's why

My mom and I scheduled an appointment to come visit and they called us the morning of to tell us that they did not have any rooms available. We wanted to see what they looked like anyway and asked if we could still come by, to which they said okay. When we went, the lady that I had talked to was not there and the person that gave us a tour was not knowledgeable at all about the type of care that my dad needed (he has dementia). The staff really had no clue as to what redirection meant. They didn’t seem to interact well with the residents that also had dementia. The cleanliness of the facility seemed to be okay. The resident help alarms went off a little longer than we were comfortable with – I think at one point in time there was an alarm that went off for 5 or 10 minutes. My mom fell while on premises and the only thing they did was ask her if she was okay. Had the girl showed up and done the tour with us, that might’ve changed our minds.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


5.0
anonymous - Toured community
Assisted Living
September 20, 2017
Verified Review
A tour for mom

We toured this commmunity and we wanted a community that would be able to assist more with her care. The community is clean and we felt that this community was too small for what we needed. They do offer a good menu and activiites that are helpful to the residents.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Assisted Living
August 24, 2017
Verified Review
Our tour

This is a nice community and the staff I met were nice. They have an enclosed walking path and they seem to offer some nice activities. This community would not accept our loved one as they were not able to care for someone with their stage of Dementia.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


2.0
anonymous - Toured community
Assisted Living
August 7, 2017
Verified Review
Improvements needed.

The tour at this community was not what we wanted. The staff took me to a room that was not clean and we did not want my mom in a community where the staff is not cleaning the rooms. We did not see a menu and they did not inform us on the activities if offered to the residents. We would suggest that families tour this community on their own to see if it fits their needs for care for a loved one.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


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Neighborhood around Brookdale Portage Assisted Living

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Frequently Asked Questions about Brookdale Portage Assisted Living

Brookdale Portage Assisted Living offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Brookdale Portage Assisted Living 7.8 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (269) 324-3344 to reach a resident at Brookdale Portage Assisted Living.

To reach a resident at Brookdale Portage Assisted Living call: (269) 324-3344



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.